Customer Reviews for Behind The Pines Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Behind The Pines Storage

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James P. on

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Albert B. on

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Proprietor was polite & helpful.

bill j. on

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Jim is very service oriented. He really works for the customer to get a good truck for their needs and works with them regarding pick up and delivery. Great experience.

john b. on

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matt j. on

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Michael B. on

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cheryl c. on

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JOHN B. on

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Jim and Marty where great. they made me feel welcome. The quick checkout out thing needs to be modified. Wasn't all that quick.

Rachel T. on

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The gentlemen at this location was very helpful and courteous. He went above and beyond to help make renting a U-Haul very easy process.

michael s. on

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Absolutely NOTHING! These are the type of associates that make moving a pleasure... great customer service.

jim b. on

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Thanks to Jim we got in and out in a very quick timely manner. Thanks Again. James Barlow

James M. on

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David T. on

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Definitely rent here again. The silly old man is so knowledgeable on uhaul and storage. Went out of his way to help.

Natalie N. on

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john r. on

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Jim was very helpful. He made a special effort to open his business on Sunday morning to help me with the rental. All was good.

Cynthia F. on

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The gentleman that rented me the equipment at the location was amazing!

David T. on

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Jim goes out of his way to help and make arrangements for your rental. Great guy to work with!

Sunshine K. on

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I have no complaints about the dealers themselves, but I am not happy about all the errors made on my reservation I was suppose to pick up the truck within a 10 mile radius and had to pick it up 26 miles away , Vicki reluctantly gave us an additional 20 miles to help compensate , the rental was originally schedule for a 48 hour period when I went to pick up the truck I was told we only had the truck for 24 hours once again I called Vicki and with some back and forth with her she agreed to give us the addition day . This is just my opinion but she really needs to brush up on her customer service skills , none of these issue were of any fault of my own and I didn't appreciate being treated like and inconvenience and being talked down to .

bill j. on

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The truck appeared to have had some frame or chassis damage in the past. From the rear, the frame was very crooked. No problems at all with the provider.

David T. on

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David T. on

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deanna g. on

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BENJAMIN F. on

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My experience with this storage facility was great and I would definitely recommend it to anyone needing storage.

Stewart G. on

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mindy h. on

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PAUL M. on

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Jim at behind the pines is a wonderful storage unit owner. I highly recommend using behind the pines for your storage needs.

VIRGINIA M. on

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We were very satisfied with the service and facility.

devon t. on

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robert k. on

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Truck only had 4000 miles on it but the front tires were worn out on the inside edge down to the steel. Steering wheel was off center by 4 inches. Very unsafe truck.

thomas k. on

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Jim took care of me very nicely, thanks

Lynn Z. on

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Great place, easy to rent, friendly, I will rent here again if the need arrises

Vaughn F. on

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They were closed when I dropped off unit

Mark B. on

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Great experience. Jim was helpful and extremely friendly. I would not change a thing.

beverly s. on

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Ronald K. on

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Jim provided great service and he was very courteous .

James M. on

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kim r. on

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Every thing was perfect Thank you very much

Denise R. on

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Micheal T. on

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jim b. on

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Great Service Jim. I will be back for all my UHaul needs. Keep up the Great Work. Thanks Again James Barlow

Evelyn S. on

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Was charged a $25 fee and I don’t know why we put in gas and cleaned the truck before returning

steve w. on

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john b. on

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I called at the last minute at the height of college moving season and even though Uhaul showed no availability he was able to secure me a trailer that was coming back early. He went out of his way to help for a $30 rental. Very impressive. Thanks

bill j. on

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Truck was ready at time of pick-up and met specifications. Paper-work process was smooth and efficient.

ANDREW M. on

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Jessie T. on

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bill w. on

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Richard L. on

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Tom P. on

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The cost was outrageous! I'll never use UHaul again.

jamie n. on

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Carl M. on

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Extremely friendly staff. Would highly recommend. Thanks!

. on

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Nothing keep up the great service, helpful and courteous staff

joe d. on

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Paula C. on

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need to be more forthcoming on what can fit in u-box. furniture is much bigger now.

CAROL D. on

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Nothing - service and staff were great from start to finish!

barry p. on

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brian a. on

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Behind The Pines Storage is great. Very friendly and very helpful. This is a great company/location to rent from.

jennifer r. on

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Denise R. on

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CYRIL L. on

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Paul H. on

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Had the correct trailer, was helpful with hook up and made sure that customer knew the "do's" and "dont's" with the equipment.

bill j. on

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The owner has always been attentive to needs and requests. We are repeat users.

DAVID T. on

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What a funny old man! Great customer service.

chuck c. on

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Jim was great to deal with............will use him again!

Mike O. on

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Sherry M. on

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Great service! I would suggest a less confusing website for customer use. I was receiving U-haul calls/emails and Moving Helper calls/emails, not knowing both are basically the same company - an explanation at booking would be a big help, as well as not having different company names.

Denise R. on

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Kyle R. on

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Never went to this location

john b. on

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Patrick N. on

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The manager was quite helpful and friendly

GEORGE C. on

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The Uhaul Mt. View California store needs more people working. They were inattentive and never answered their phone. Their people were prone to mistakes. The company that delivered the boxes to our apartment in California kept changing the delivery dates. This caused us to be unable to get help loading While I found Behind the Pines in Ohio to be excellent overall, I was very dissatisfied with the service of the California side of Uhaul. You need to work on their customer service skills!

gregory m. on

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Friendly and professional service. Equipment was in very good working order. I recommend them.

howard b. on

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bill j. on

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Jim at Behind the Pines has served the renting party many times by providing the requested sized truck in good running order and clean condition. Truck is available when needed and Jim has been continuously accommodating. The newer Ford truck was a pleasure to drive.

susan c. on

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christine w. on

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paul m. on

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Melody G. on

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