The rental trailer was exactly as advertised and performed well. The on-line reservation and check-in process was good and saved time. Personal at both pick-up and drop-off locations were pleasant and helpful. Good experience!James B.
Customer Reviews for Beltline Storage & Office Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Thomas F.
Keep the bed area of the pickup trucks washed off and cleaned after each use.Renada J.
Terminate the employees. All of them.TAYLOR H.
They lied about the fuel gauge and charge me 60 dollars for fuelSHAH B.
Customer did not leave a comment.Jeffery C.
Customer did not leave a comment.Teresa S.
Agent should give customers instructions for returning the haul by telling them to look on their phone for a text and to follow the online instructions. I have never used a U Haul truck before so I did not know the procedure.Kenneth F.
Customer did not leave a comment.Quinntessa C.
Customer did not leave a comment.felicia T.
The woman helping me was wonderful but it was a bald guy he was petty and unrealistic...he wouldn't give my deposit back because he said the truck needed 2 dollars worth of gasAndrea N.
Better customer service, more friendly worker and y'all need to clean the trucks before renting them.Monika P.
Great Service.Lynnore L.
Customer did not leave a comment.Lynnore L.
Excellent service providedLynnore L.
Customer did not leave a comment.John M.
Y'all for sure should call meKayla D.
Reggie is the best Uhaul rep I have ever encountered using rental trucks. He goes up and beyond to assist with your needs.Arlene D.
Customer did not leave a comment.Ronald M.
Excellent job Reggiewillie L.
Customer did not leave a comment.DANTE T.
Got a last minute notification to drop it off at a different location and when i got there, they Couldn't find my reservation and also charge me for extra mileage, when they switched the location. Not sure why i was charged extra mileage , if that wasn't the preferred location.Jaylan H.
Customer did not leave a comment.thomas H.
I appreciated the efficient way that I could contact a reservation manager by phone who could set me up with a reservation digitally. Then, I could check in online and have everything ready when I went to pick up the truck. This saved time and prevented confusion.Daniel J.
I don't know how the drop off place was I didn't myself go there so I don't know what it looked like. as of 10:40 this morning 6/24/19 I have not received any information on the rental return.peggy B.
I felt its better to go to a uhaul not to their contracted service provider. They could not provide padding for the 10' truck.md fakhumddin P.
Very professional, efficient and courteous he went above and beyond informing me of different services that would be beneficial for my business. Great customer servicearly L.
Super nice customer service representatives!Dawn D.
Customer did not leave a comment.angela B.
Customer did not leave a comment.Pricilla C.
Customer did not leave a comment.elijah S.
Customer service was great ?? trailer needs a little grease on the jack.andrew K.
Reggie was literally the besttttt ! he was so accommodating to me and he helped me get in and out.maya B.
The man there was nice. I tried to call several times while I had the truck to ask questions. No one ever answered the phone. What if it was an emergency? I do not have a phone with internet access to search for another uhaul number. So what would I do? Suggest, have more gas in the vehicle. The special benefit/discount that I supposedly received for putting $15.___ in gas. Was not a discount in anyway. That amount was deducted from my total, was not a discount. I still paid the same amount. The only difference was I was putting more gas in the truck when I returned it than what was in the truck when I picked it up. That wasn't a discount. That was an untrue statement. There was no discount.DeBora W.
The manager Reggie is awesomeReginald C.
Reggie is very accommodating and professional!Tyler D.
Customer did not leave a comment.Gay L.
I had to call the location to ask if I had left something in the truck and Reggie happily ran out to check. Very hospitableNicolas A.
Customer did not leave a comment.Andrie M.
Customer did not leave a comment.Colette W.
Only concern was the deck of the truck obviously leaked while driving in rain. A great deal of wet moving pads and furniture.William G.
Customer did not leave a comment.Greta C.
Customer did not leave a comment.darren G.
Keep on doing what you are doing..totally thumbs up!Charles W.
Customer did not leave a comment.Chanel P.
The truck had a very rough ride Felt like I was in a covered wagonHi R.
Customer did not leave a comment.Johnie H.
Customer did not leave a comment.Daisy M.
Staff was very friendly and helpful, Thank youLouis W.
Everything was finePatrica J.
Reggie, at the front desk, was extremely helpful. We needed a truck and unit the next day and he made it happen quickly and easily. Truly your facility was a blessing to us in a crisis situation. Thank you for what you do!Christine G.
Staff was very friendlyISIAH T.
Painless experience. Gentleman working the counter was very nice and helpful.Temeka A.
Reggie was professional and very personable. This was absolutely the best experience I've had with a truck rental. Will most assuredly use their services again!Arlene D.
The staff, Reggie and George, are the best one can hope to have assist with moving needs.Joseph P.
Super sweet & friendly! The entire uhaul experience from beginning to end was so simple & wonderful!!! THANK YOU!!!Summer T.
Customer did not leave a comment.PAULLETTE P.
Customer did not leave a comment.turdaliyev R.
The staff was very professional. The staff went over pertinent information with me as well as made sure I had the number to call if there was an emergency. Most important they asked if I had any questions and showed me supplies that I could purchase to make my move easier.Rose W.
Customer did not leave a comment.Sonny W.
Truly an asset to the UHAUL entity. Customer satisfaction #10. Would recommend #10.Carol H.
Customer did not leave a comment.Madeline S.
Customer did not leave a comment.Patrick A.
Customer did not leave a comment.Mary B.
Guy that checked me out very abrupt. Get in vehicle And oil light is on at the dash. He tells me he has no oil or anything to check it. Tells me to go to another location to have it checked. Doesn't offer to switch me to the other truck sitting on his lot! Plus us 90+ degrees and the air conditioning is not cool let alone cold at all! Needless to say took days off work and had friends waiting on me and the truck to move and didnt have time to "go to another location" to have these issues checked! I hope someone from uhaul gets this survey and contacts me before I get my American Express bill because I will be disputing this charge until I get some satisfaction for the poorly operating truck and poor customer service!'james T.
Customer did not leave a comment.Julianna B.
Customer did not leave a comment.Tonia F.
I called for 2 days straight attempting to reserve a uhaul. Finally I called the 800 number and made the reservation. Get there and they gave my truck to someone else so I had to wait for new reservations to be made. I picked my truck up at 4pm and dropped it off around 11pm the same day. The next business day I expected a call or receipt confirming they got the keys out of the truck and advise me of my final bill but that never happened. I called repeatedly to speak with someone and no one ever answered the phone. 24 hours past since getting the truck and it being returned and still heard nothing. I had to drive 40 miles to the company only to find 3 other customers there waiting on the representative who left the building for personal reasons? After eating 30 minutes he finally returned and then stated he hadn't realized I brought the truck back? This was the absolute worse experience with uhaul and I will never use this location again.Tiffany P.
Sales rep was very rude and had a horrible attitude. Also took an extra $20 off my card in which I will be disputing. Bad customer service.Jaquez H.
Awesome! Will definitely use again! The front desk (owners) were so nice and helpful from beginning to end of our experience!Pam A.
Zero assistance from staff as me and nephew struggled removing, and moving, the 6'x12' trailer ourselves.Charles T.
I was charged extra for equipment.Sylvia J.
Very friendly and helpful!ADRIENNE M.
It was a very nice experience the representative was so nice he explained everything. He even took the time to walk me to the truck and made sure I knew how to work everything. I would give him 2 thumbs up and 5 stars.Joycetra S.
I don't have any comments or suggestions on what to improve for the next customer, but I do have comments about the management team at this location. Absolutely professional, efficient, and pleasant to deal with. I will definitely use them again.Andy S.
It was inconvenient that I had to drive to a separate location to buy Uhaul supplies. It would be so much more convenient for customers if we could purchase supplies at the location where the trailer is picked up. This is the only reason I would not recommend to a friend. Otherwise, the service was fantastic!John J.
Customer did not leave a comment.Iris P.
No commentJuan M.
Rules and regulations.ronnie D.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.LATOYA B.
expected pick-up at 7:30AM, but got call late in eve the night before changing location to one further away that did not open until 9:30 (on a Sat). initial clerk did not know operations, but found someone to help. had to give all info provided on web site again. took an hour to pick up small trailer, mostly due to entering all info again by someone not versed in computers.Robert S.
Our pickup location was switched 3 different times to a place that was about 35 min from our home. It was a self storage place and the woman had no clue how to do the reservation. She said that another Uhaul place had dropped off the trailer there. We caught her as she was leaving for lunch or there would've been no one there to give us the trailer. It took about 45 minutes (I had to look up Uhaul addresses for her) to get the trailer paperwork and then she just left. The trailer was stuck and luckily a man came by and helped my husband get it attached to the truck. Two words about this rental...ABSOLUTE NIGHTMARE! The only positive was the Uhaul lady was very nice just had no idea about renting Uhauls.BOBBY R.
Customer did not leave a comment.Ryan V.
The worker was super friendly, helpful and the location was great and efficient. The truck cab smelled like cigarette smoke which made our 9 hour drive very uncomfortable.Betty M.
Customer did not leave a comment.Reginald N.
The first thing is that additional charges were not displayed when I ordered the truck online. Went to the pick up location expecting to pay approximately 186 dollars and had to pay 225 dollars. This was extra I was not prepared for. These fees need to be disclosed during the rental. Also, on our moving day it rained significantly most of the day, and during our drive in the truck, the cab of the truck was leaking rain water from the roof. This was extremely uncomfortable and constantly dripped water on our belongings and our persons while we were in the cab driving.Tracie J.
Customer did not leave a comment.HAROLD A.
Customer did not leave a comment.Kelvin P.
Office never picked up phone calls I made to confirm arrival time. The guy there also didn't provide nominal assistance to help me hook up the trailer and test lights. Poor customer service.RANDY M.
Customer did not leave a comment.Alicia J.
Make sure if items are guaranteed they are available.DAWN G.
Customer did not leave a comment.SCOTT H.
The experience was wonderful and the representative was very professional but not rigid. He was very through and is a great asset to your company. I only have one issue that was not due to his fault but the overall general company .....there was an AWEFUL infestation of knats! I knew he had been doing all that he could by the several different insect sprays and contraptions :). So, in reference to the insects the company needs to hire an professional contractor to rid the problem. We could barely, freely converse with one another for the fanning of knats from our face, mouth and body. ( we both did smell nice ) lol !!!!! Overall rating. 9.0 .JANICE R.
Clean and nice. Friendly customer service. Great place to do business with. Thanks,AYKUT T.
Customer did not leave a comment.JOEY G.