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dan B
Customer Reviews for Benjamin's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and efficient. The location is a bit small and hard to get around in, but the staff more than makes up for it. A smooth rental and return experience, and that is what is most important.
Garth BFANTASTIC service! The gentleman who runs this is top notch. Super helpful and friendly. Highly recommend.
Brent BVery easy to access, get in and out. Good inventory. Pricing not bad. Good customer service at the front end. I did my reservation online. Pickup and dropoff very easy.
Robin WRenting the uhaul from Benjamin's in Findlay OH was a fantastic experience! Very pleasant to work with!
Marisa BThere were a lot of other U-Haul vehicles in such a limited area that it was hard to take the required pictures for the return of the U-Haul.
Mayci ABeside the inside off the box the floors where filthy but everything else was great
Connie SWe did online pick up because they close at noon on Saturday. The app was not working and pick up took almost an hour due to tech issues.
Rick HFriendly service
KEITH SThank you for having what we needed in an emergency situation.
Douglas TVery helpful young man.
Belinda RI highly recommend my order was kinda messed up from online and such but fixed it and got me taken care of really fast great guy to deal with I'll be using him for sure again...
Steve dI will be disputing my charge for the U—Haul that was rented, I book the rental though U-Haul over the phone, when I asked for a later pick up I was told from the person on the phone this would not be a issue thanks to the Mobil app that is now offered, I set my pick up for 7:30pm, under the reservation number 27247412. I book my movers for 7:00 the next morning to help load my items. I drive to pick up the truck Friday night only to find out it could not be picked up (then why was I offered the after hours pick up) I then went to to go get it in the morning at 7:45 to make sure I could get a truck. When I got there I told Terry ( the owner of the shop) that my reservation was set for 7:30 last night for at 17ft truck and an appliance dolly (which they also didn’t have) and everything was accepted. Since U-hauls policy is if they fail to uphold there end of the reservation then customers would get 50 off there ticket. I was very calm and nice when mentioning this. Terry looked me in the face and said “not here your not getting 50 off from me” and could not have been more rude, I stayed calm and showed him where on the website it said this and he said “ I don’t care what that says, you don’t have to get a truck from here”. Already purchasing movers I had no choice, and I explained to him I’ll just talk to corporate about this, and I was not there to argue with him. If I do not see the 50 come off the bill I will be disputing the charge and have pictures of everything that uhaul promises on there side.
Mike MEverything was great!
Mark SOffice staff was courteous and knowledgeable. Very helpful
Stephanie PThe vehicle I requested was not available on site. Took me a half hour to be able to get a vehicle by chatting with a representative as the location was closed. Was a big headache when the vehicle wasn't available
Kathleen TEasy, quick and understanding
Nicole HHave someone there during the time it’s supposed to be open to help customers and answer the phone
Cindy KGrateful the owner showed up early since the mobile check-in wasn't working.
JOHN KKnowledgeable helpful quick service to rent my trailer!
biron sAs always, super nice, fast and efficient.
Gregoire BHell no they had the wrong drop off point for my fucking trailer
bryan rThe drop off location was unattended which is unusual for a Monday afternoon. The App was useful in helping with the return. The parking lot was packed with trailers and trucks. Luckily, the previous customer had just left when I arrived and was able to maneuver. If someone else was trying to drop off at the same time it would have been tough. There was not enough room to turn around with a trailer attached.
David HExceeded expectations.
Wendell GNo improvements needed
Terry SNo one was there and your self checkin on the phone was confusing i should get money back
arthur sThe truck I received had a small water leak in the truck and the lock did not work on the back to secure my items. Benjamin’s was a friendly place to rent truck and very helpful.
debbie bShawn was very nice and the people that worked with him thanks for your service
GERALD CThe truck was older but got the job done. The staff person who issued the truck was great! He was very friendly and personable.
Wes SQuick and easy process! Staff was very pleasant.
Alissa CI was not there at dropoff
PAMELA MThat parking lot was so small and full hard to get into. But no disrespect.
KARRIE GThough the supplier was professional and helpful, my rental was 2.25 hours late. The truck was blocked in, and my U-Haul app crashed during a call with customer service that prevented me from getting in to the gate for the keys. It was very frustrating and delayed my family’s and my schedule significantly. Thankfully check-in was quick and painless
Bennett NVery nice staff. Quick and easy pickup.
Corisa MThis location is always very helpful!
TONY DThe employee who was there when I picked up my trailer was extremely helpful! He was very knowledgeable and assisted me! I appreciated his help!
Cynthia AI rented the single axle trailer with the motorcycle v in front of trailer to pick up a custom motorcycle and it loaded up and fit perfectly in the trailer with plenty of places to tie down.
Jeffery LGreat customer service
Maurice MAgent was a few minutes late opening the office when we were scheduled for pickup. But he was very helpful, quick and professional.
William JClearly mark Entrances and Exits would be nice. I was given entrance by Google Maps and after entering found out that no exit was marked. Tire tracks in the grass on the right side of the house the office is located in was not very reassuring. Several maneuvers were tried with no avail to line up the truck for return. Finally I had to remove the dolly just to turn the truck around. The Return After Hours(due to longer travel plans) took way longer than expected. Also because I rented a dolly and blankets I was suppose to leave a padlock on the truck? if I could have purchase a lock right there I would have, but neither the dealer where I picked up the equipment told me nor the videos about returning equipment.
Tony DGO ANYWHERE ELSE FOR A U-HAUL. -My pickup reservation was cancelled without notifying me which caused a significant delay in my move -The truck cabin and box were filthy -This location has zero space to park your car if you intend to leave it there -It's a pain to get in-and-out of with a large truck due to local roads and an over-crowded parking lot
Tanner CVery nice and helpful
Beatrice VEverything went easy and quick! Will recommend to others
Alysia GNo improvements needed. The online return was easy. The gentleman who helped me during pickup was great. I'd highly recommend this location.
Brian F