Customer Reviews for Bennett Muffler
(U-Haul Neighborhood Dealer)

245 reviews

888 Oregon Ave   Burns, OR 97720
(Hwy 20)

(541) 573-1200

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 573-1200

888 Oregon Ave
Burns, OR 97720
(Hwy 20)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great experience but the tires look really old. do they even use zig zag tread on tires anymore?

john M. 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
5.0

Nice guy.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

MICHELE S. 
Rating:
5.0

Friendly and very professional

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

bryan W. 
Rating:
5.0

When a customer does an online order or reservation and you guys call back to confirm stop lying to them about having their equipment available and ready for them

TIMOTHY G. 
Rating:
5.0

This guy was great, easy peasy in and out quickly

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Karmen S. 
Rating:
5.0

Would you please check your records as of as of yet not received my $75 deposit return

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Very kind as always and helpful at the last minute when we needed them.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
1.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
3.0

Customer did not leave a comment.

SHAHALEE G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Fianna M. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE C. 
Rating:
3.0

Monitor. Always make sure the equipment is well maintained.

Chuck M. 
Rating:
5.0

Customer did not leave a comment.

Elaine D. 
Rating:
5.0

Friendly and courteous service, which is always refreshing! And a great sense of humor. The return was smooth and efficient. From my experience today, I can't recommend and improvements.

Darlene L. 
Rating:
5.0

Nice quiet place. Best in the area!

Maureen G. 
Rating:
5.0

Allow customers to prepay through the app.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

steven D. 
Rating:
4.0

I originally was supposed to pickup a 6'x12' trailer. The trailer was never turned in so I had to get a truck. Cost me 2x as much.

cody W. 
Rating:
4.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Bennett's is the best U-Haul center of several we use. Dennis always goes above and beyond to take outstanding care of his customers. We always rent from Bennett's and avoid other U-Haul centers if at all possible after occasional poor experiences at other locations.

David F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gene A. 
Rating:
5.0

Mr. Bennett is great.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Jacklyn F. 
Rating:
5.0

Customer did not leave a comment.

tami T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

This is the best customer service experience I have ever had at a Uhaul, and I have used several. Those guys are PHENOMENAL and very funny!

Joshua W. 
Rating:
5.0

we always get great service at Bennets

GREG M. 
Rating:
1.0

Wasn't even open on Saturday- couldn't get any cell data to check equipment in online.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

Customer did not leave a comment.

debbie H. 
Rating:
5.0

Great customer service - above & beyond

Diana S. 
Rating:
5.0

Outstanding customer service. The owner, Dennis, always goes above and beyond to take care of his customers.

David F. 
Rating:
5.0

Fast and convenient

David P. 
Rating:
5.0

The guys were so friendly and helpful. I'm sad to leave the Burns area where people are of a better quality.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
3.0

It's the only location in town.

Michael J. 
Rating:
5.0

Both pick up and drop off was very kind, courteous and helpful. They worked with me and were out of there way amazing!!!

Julie W. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
3.0

This is the only drop off location in 125 miles.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gwen J. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Very nice folks and know what they are doing. They made it easy

Willlard A. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Knowledgeable staff. Easy check in and check out. Great job!

David S. 
Rating:
5.0

Very accommodating.

John S. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
4.0

Customer did not leave a comment.

STEVE D. 
Rating:
3.0

Customer did not leave a comment.

Eva L. 
Rating:
5.0

Pricing was excellent as well.

Keith C. 
Rating:
4.0

NOTHING!

Raven W. 
Rating:
5.0

Customer did not leave a comment.

janice D. 
Rating:
5.0

I would have to say "BUY" the insurance...... We were stuck in the mud 100 miles from the biggest City and The wrecker crew drove out and had to cable us out of the mud 200 feet from the road. Then Shook my hand and said "We're Good" No Charge. The Uhaul insurance paid the entire cost of the tow. Then the Key got locked in the ruck and they sent out a crew to open the door. The Insurance covered this mishap also. Thank You UHAUL insurance !!!

George T. 
Rating:
5.0

Customer did not leave a comment.

EILEEN C. 
Rating:
3.0

Customer did not leave a comment.

Meriah P. 
Rating:
3.0

Customer did not leave a comment.

meriah P. 
Rating:
3.0

Apparently they are having personnel difficulties as they weren't open. I had some difficulty getting the trailer off by myself.

James B. 
Rating:
4.0

Easy drop off. Went quickly.

sandra G. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

dawn B. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Dennis at bennet muffler in Burns Oregon is always helpful and kind I've been renting uhaul equipment from him for years and will continue in the future. Thank you.

Patrick W. 
Rating:
3.0

Wash windshield; explain tow button; remind customers about latch handle when opening door

nancy S. 
Rating:
5.0

Customer did not leave a comment.

jim G. 
Rating:
1.0

The level of customer service that I received when picking the truck was lackadaisical and unconcerned. I waited for the truck for 8 hours!

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
5.0

Bennetts are always excellent representatives of U-Haul. I have had the occasion to rent from them for several needs over the past nineteen years.

Rating:
5.0

The owner of the location is always able to provide above expectation and when his regular business is heavy he provides exceptional service as though I were his best and only customer. I have no suggestions for improvement.

John S. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Heather V. 
Rating:
1.0

Dear to whom it may concern: I'm very surprised that a billion dollar company hides behind a small mom and pop business. I recently rented a truck for an unexpected move, I was loading as fast as possible only to be contacted by u-haul demanding the truck be returned. I'm disabled and impossible to load a 26 foot truck in one and a half day. I was forced to unload the things I had on the truck in front of the new place. I wasn't able to move my refrigerator due to the u-haul demanding the truck return, and to add to he insult of it all they charged me for the 24 hours for seven hours use. CRIMINALS

Leroy M. 
Rating:
3.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Great Customer Service

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
2.0

NO idea! Small town business. Only (UHaul) game in town...

Raven W. 
Rating:
4.0

Mr Bennett very nice very pleasant

GREG M. 
Rating:
4.0

Customer did not leave a comment.

STEVE D. 
Rating:
3.0

Nothing can be done really. They sometimes do not have enough personnel to help with check out. Having it all set up online first, helps. And the people who work there are doing their best and are great to deal with. There is just not enough of them on Friday afternoons! It is the only UHaul rental location in Harney County, so we NEED them and appreciate them.

Raven W. 
Rating:
1.0

As I was eating breakfast this morning I got a call from someone from Bennett Muffler “Looking for my trailer “ after letting him know I got into town late last night due to the blowing snow storm I would deliver the trailer as soon as I got it emptied. I take the trailer to the drop off place was not greeted by anyone I had to go looking for someone when I find someone who was sitting behind a counter never identified himself just pointed behind him and said just drive out back and drop it off the boys will show you. BTW I'm a Disabled Veteran with an artificial right knee I love nothing more than climbing in and out of my truck in the snow looking for people who wouldn't get out of his chair much less come outside.

Michael J. 
Rating:
5.0

???

Stanley L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

jennie H. 
No reviews have been submitted for this location.

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