Customer Reviews for Bennett Muffler

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bennett Muffler

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David F. on

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Outstanding customer service. The owner, Dennis, always goes above and beyond to take care of his customers.

David P. on

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Fast and convenient

Jennifer B. on

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The guys were so friendly and helpful. I'm sad to leave the Burns area where people are of a better quality.

Emily K. on

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Michael J. on

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It’s the only location in town.

Julie W. on

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Both pick up and drop off was very kind, courteous and helpful. They worked with me and were out of there way amazing!!!

Michael J. on

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Virginia P. on

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Michael J. on

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This is the only drop off location in 125 miles.

David S. on

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Gwen J. on

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Joseph D. on

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Willlard A. on

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Very nice folks and know what they are doing. They made it easy

John J. on

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David S. on

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Knowledgeable staff. Easy check in and check out. Great job!

John S. on

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Very accommodating.

STEVE D. on

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STEVE D. on

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Eva L. on

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Keith C. on

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Pricing was excellent as well.

Raven W. on

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NOTHING!

janice D. on

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George T. on

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I would have to say "BUY" the insurance...... We were stuck in the mud 100 miles from the biggest City and The wrecker crew drove out and had to cable us out of the mud 200 feet from the road. Then Shook my hand and said "We're Good" No Charge. The Uhaul insurance paid the entire cost of the tow. Then the Key got locked in the ruck and they sent out a crew to open the door. The Insurance covered this mishap also. Thank You UHAUL insurance !!!

EILEEN C. on

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Meriah P. on

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meriah P. on

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James B. on

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Apparently they are having personnel difficulties as they weren't open. I had some difficulty getting the trailer off by myself.

sandra G. on

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Easy drop off. Went quickly.

John A. on

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dawn B. on

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Thomas S. on

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steve B. on

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Patrick W. on

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Dennis at bennet muffler in Burns Oregon is always helpful and kind I've been renting uhaul equipment from him for years and will continue in the future. Thank you.

nancy S. on

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Wash windshield; explain tow button; remind customers about latch handle when opening door

jim G. on

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Katherine W. on

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The level of customer service that I received when picking the truck was lackadaisical and unconcerned. I waited for the truck for 8 hours!

derek W. on

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Bennetts are always excellent representatives of U-Haul. I have had the occasion to rent from them for several needs over the past nineteen years.

John S. on

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The owner of the location is always able to provide above expectation and when his regular business is heavy he provides exceptional service as though I were his best and only customer. I have no suggestions for improvement.

Rodney T. on

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Kevin F. on

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Rebecca B. on

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Heather V. on

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Leroy M. on

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Dear to whom it may concern: I'm very surprised that a billion dollar company hides behind a small mom and pop business. I recently rented a truck for an unexpected move, I was loading as fast as possible only to be contacted by u-haul demanding the truck be returned. I'm disabled and impossible to load a 26 foot truck in one and a half day. I was forced to unload the things I had on the truck in front of the new place. I wasn't able to move my refrigerator due to the u-haul demanding the truck return, and to add to he insult of it all they charged me for the 24 hours for seven hours use. CRIMINALS

Sean H. on

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Clarence H. on

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Great Customer Service

James P. on

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Raven W. on

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NO idea! Small town business. Only (UHaul) game in town...

GREG M. on

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Mr Bennett very nice very pleasant

STEVE D. on

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Raven W. on

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Nothing can be done really. They sometimes do not have enough personnel to help with check out. Having it all set up online first, helps. And the people who work there are doing their best and are great to deal with. There is just not enough of them on Friday afternoons! It is the only UHaul rental location in Harney County, so we NEED them and appreciate them.

Michael J. on

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As I was eating breakfast this morning I got a call from someone from Bennett Muffler “Looking for my trailer “ after letting him know I got into town late last night due to the blowing snow storm I would deliver the trailer as soon as I got it emptied. I take the trailer to the drop off place was not greeted by anyone I had to go looking for someone when I find someone who was sitting behind a counter never identified himself just pointed behind him and said just drive out back and drop it off the boys will show you. BTW I’m a Disabled Veteran with an artificial right knee I love nothing more than climbing in and out of my truck in the snow looking for people who wouldn’t get out of his chair much less come outside.

Stanley L. on

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William B. on

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michael R. on

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jennie H. on

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Gayle D C. on

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easy return - helpful

John P. on

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David S. on

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I had an issue with the tie down points on the inside of the cargo box of the truck. Two let go enroute resulting in the load shifting. No damage was done to the the load, but I suggest the tie down points should be more securely attached and/or warnings given that they should not be relied on to secure the load.

John H. on

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Jay T. on

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Have trucks with full fuel tanks. It's difficult to gauge how much fuel will be used on your trip. This is one reason why U-Haul is always my last choice to rent from.

Eric Z. on

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The instructions at the drop off were not consistent with the instructions from the app. This caused confusion as we were trying to drop off the truck. For instance, at the dropoff, we were instructed to leave the pads in the cab. Yet we were also instructed to take pictures of the cab to show that it was clean. So we removed the pads for the picture, but then the app tried to charge us twice for the pads. Having driven all day, and being tired, I found the whole experience to be completely frustrating. I did not appreciate having to create an account just to return the truck. On the bright side, the truck handled very well and I was very happy with the equipment.

AMY B. on

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Just dropped off and did self check in.

marry T. on

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anthony J. on

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Shelby B. on

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We were never told by any personnel we also had to cover all the fuel on top of the 99 cents a mile fee. Would've been a nice heads up before 172$ extra was pulled out for fuel.

ELAINE D. on

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Perfect experience.

Nolan G. on

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Kerry R. on

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MICHAEL R. on

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Mr. Bennett was very accommodating and very enjoyable to work with.

Jonathan W. on

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Bad mouthed uhaul reservations.

DAVID L. on

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Simple drop off after hours with follow up email confirmation

Rayda R. on

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Steve Q. on

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I have used this location multiple times and it has always been an excellent experience.

GARY H. on

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Julie B. on

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LOREN R. on

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This was a difficult drop off since this area is in the middle of a snow storm. The man who received the trailer was very helpful in accepting it even though his business was closed because of the weather.

Neil C. on

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PATTI P. on

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you all are awesome don't change a thing

jessie N. on

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Michael K. on

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TINA B. on

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DICK R. on

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linda T. on

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LANE C. on

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Aimee D. on

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DRDICK E. on

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Would recommend Thanks much!

Randy D. on

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Very nice folks!

DrDick E. on

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JIM D. on

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STEVEN Q. on

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Steven Q. on

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Quick and easy. Nothing I could suggest:)

Mike C. on

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MIKE C. on

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SHELBY H. on

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Roberta M. on

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Roberta M. on

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Vickie A. on

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Don't change a thing the gentleman who helped me was very kind as I did pick up my trailer a day early. He helped me put my hitch on making it was secure then hooked up the trailer making sure that everything was in proper working order. Thanks again so very much.. Vickie Allen

rebecca S. on

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Terrific service. Had a flat 5 minutes from town and they came right out to help.

Daniel C. on

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Customer did not leave a comment.