Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
How do you have brake pads replaced while renting, there was an exhaust leak very loud and tires were not in the best of shape.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
BONNIE C
|
Overall Experience
Rating:
5.0
No problems for me because I reserved a trailer, but you might have a larger selection of vehicles to choose from for people who might just show up.
Mark S
Rating:
5.0
I had a great experience acquiring a storage unit to rent. The agent was extremely friendly, knowledgeable and willing to accommodate my needs. I will recommend Bennington Self Storage to anyone with a storage need.
BONNIE C
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Meridyth B
|
Overall Experience
Rating:
2.0
This was the worst experience I have ever had
Jason B
Rating:
4.0
Customer did not leave a comment.
Callie R
Rating:
5.0
Customer did not leave a comment.
Lindsay M
Rating:
5.0
Customer did not leave a comment.
Cody H
Rating:
3.0
Customer did not leave a comment.
THOMAS W
Rating:
5.0
Customer did not leave a comment.
Patricia K
Rating:
5.0
Customer did not leave a comment.
Dan M
Rating:
5.0
van was dirty and uhaul is trying to charge me for a cleaning fee
jake g
Rating:
5.0
Customer did not leave a comment.
Brendan R
Rating:
5.0
Stop asking people to take pics of their license ! Bad invasion of privacy
Edward m
Rating:
5.0
I love how hassle-free my experience was renting at this facility. The policies and prices were reasonable, the air in the unit was clean, and the staff was professional and pleasant to deal with. I definitely would rent here again if I needed space and will definitely recommend this facility to others.
Melissa C
|
Overall Experience
Rating:
4.0
Always use this location to drop off because it’s contactless.
Rosamund R
Rating:
4.0
Customer did not leave a comment.
Joseph M
Rating:
2.0
Dropped off truck on time, and nobody was at the office despite returning during office hours.
Peter H
Rating:
1.0
For pickup, no one was onsite, or even aware of our reservation. Returning the uhaul was also outrageous. Taking pictures of everything and filling out the return equipment survey took about an extra half hour after we had brought it back. I would definitely not recommend this location.
Adam O
Rating:
5.0
Customer did not leave a comment.
Bret R
Rating:
5.0
Excellent communication, service and professional. Great experience!!!! Thank you!
James L
Rating:
5.0
Great experience! Convenient and easy. Would definitely do it again and would recommend to friends and family.
Charles Y
Rating:
4.0
The agent in the office was friendly, helpful, and professional. The truck’s transmission needs repair. Shifting from drive to reverse. The transmission always slipped from reverse into neutral. That’s dangerous. It worked to shift up into park, then down to reverse.
Ismail A
Rating:
4.0
Customer did not leave a comment.
Deborah B
Rating:
5.0
Customer did not leave a comment.
Karen H
|
Overall Experience
Rating:
5.0
Dropped off after business hours
Gary Z
Rating:
5.0
Customer did not leave a comment.
Alfred P
Rating:
1.0
Customer did not leave a comment.
Susan M
Rating:
5.0
Excellent and helpful! Thanks!
Doug H
Rating:
4.0
Customer did not leave a comment.
Cory S
Rating:
5.0
Customer did not leave a comment.
Benjamin A
Rating:
5.0
Customer did not leave a comment.
douglas K
|
Overall Experience
Rating:
5.0
We had stuff ruined by mice we had the smallest storage unit but ended up paying more then we paid on a car payment the staff was never at the office at their posted times so we had 1 late payment due to this and they locked our unit on top of that they raised the price and never called to notify or send a letter the lady had the nerve to yell at me when they were never in the office till the posted time
Michael H
|
Overall Experience
Rating:
5.0
Limited cell service at this location so a 24/7 touchless drop off is not an option although there is a key drop off box.
Ronald K
Rating:
5.0
We were initially disappointed that our unit had broken glass in it from the previous user. In addition, our unit was broken into (along with at least 10 others according to the police) - I asked if there was camera footage and they said there’s only cameras on the front gate. Speaking of the front gate, it has a locking ability but was open 24 hours a day because they said closing it got in the way of the snow plows. Why not lock it in spring and summer? We mentioned we had been broken into and never received anything, even “I’m sorry to hear that”.
Andrea M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond T
|
Overall Experience
Rating:
5.0
The customer service at the Bennington station was fantastic. She quickly fixed a misassigned, by the online registration process, pick-up location. She also went above and beyond in meeting my rental requirements. ⭐️ ⭐️ ⭐️⭐️⭐️
James L
Rating:
5.0
my 3rd rental. very clean safe and secure. Rated very high on. list of monthly rental spaces
bonnie h
|
Overall Experience
Rating:
4.0
The app would not work due to little cell service
Scott Z
Rating:
5.0
Customer did not leave a comment.
Edward K
Rating:
3.0
I reiterate, have the vehicles inspected for worn tires. When I picked up the van, the 2 tires on the drivers side rear were completely bald. One of them blew out 117 miles into my move. I sat on the side of the NY State thruway for 3 hours. This wouldn't have happened if the vehicle was properly maintained.
William H
Rating:
4.0
Customer did not leave a comment.
James T
Rating:
3.0
Customer did not leave a comment.
Katie L
Rating:
4.0
The internet service is horrible at this location, but I was able to call and she was able to wlk me through the process over the phone.
Matthew P
Rating:
3.0
Unfortunately no one was there. We had to phone them but it went to their voice mail. After about 30 - 45 mins later they called back and just asked us to leave the key in their box. I appreciate the call back but would have prefer talking to someone first instead of leaving a key. No additional costs were added so we were satisfied.
PAUL N
Rating:
1.0
Get a new store manager she was rude and very unprofessional and didn't know what she was doing had to rent a U-Haul on the app because she didn't know how to do it or was just being lazy.
suzann c
Rating:
5.0
Facility is generally in good shape. Access is easy because the gates are wide open 24/7. Not sure if there are issues as a result of that but I didn't hear of any break-ins or theft. Only complaint I have is that the communication was not great. Every time I emailed (with a question about my bill or account), I didn't receive a reply. Often when I called, no one would answer and I never received a return call. Wouldn't take much effort to return emails and phone calls promptly.
Tim C
|
Overall Experience
Rating:
2.0
Make sure the Equipment works properly because it did it for me it made my trip take four hours longer than it should’ve
Jonathan M
Rating:
5.0
Excellent, personal service over the phone.
Bryan D
Rating:
3.0
Customer did not leave a comment.
Matthew P
Rating:
1.0
There was no phone service to check the truck on or out, and nobody at the location to help. I was checked in over the phone before I even got the truck and they seemed pretty annoyed by the situation and the fact that I had called uhaul customer service. I needed to extend my reservation and asked if it would be the same $20/day the rental was and was told yet only to see in my bill that it was an extra $40/day. Overall unhappy and probably will look for a different moving company for my next move.
Kara S
Rating:
4.0
The internet service at this location is sketchy at best. But the employee.called me and took care of my reservation over the phone.
Matthew P
Rating:
4.0
The wifi made it difficult to to use the mobile app at this location. I had much difficulty with pick up and drop.off.
Jessica B
Rating:
5.0
Gina the service rep was helpful and timely in meeting me at the U-Haul site. This Bennington VT had the right size cargo trailer for me.
Timothy W
Rating:
4.0
Customer did not leave a comment.
STEVE B
Rating:
5.0
Great storage facility. Would highly recommend. Thank you.
Marta S
|
Overall Experience
Rating:
5.0
I rent from UHaul on avg 3 to 6 times a year and I always get top notch service and product. Uhaul is a great American company and Tina my rep was very professional and got me on my way quickly and courteously. I will not hesitate to call her again should the need arise.
robert m
Rating:
5.0
Fair price and good spaca
Melody M
|
Overall Experience
Rating:
5.0
Rolling door was an issue, but not a big issue. I will say, staff is hard to get ahold of but I only had to do that a few times. The storage unit worked well and the fact that it was accessible all the time and that you could get bigger trucks up to the unit made it a good spot to store stuff. Thanks, it worked well for us.
KELLY D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tamatha B
Rating:
2.0
No choice on drop off location but there is no cell signal fo
Use app.
Rick B
Rating:
4.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
Martin L
Rating:
5.0
Excellent service and great place to store items
SYLVIA G
|
Overall Experience
Rating:
3.0
Charges need to be more clear cost was more than I thought it would be
Wendy K
Rating:
5.0
Customer did not leave a comment.
Ronald C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia K
Rating:
2.0
They didn’t have furniture pads so had to go to 2nd uhaul location
Jonathon G
Rating:
4.0
Customer did not leave a comment.
Patricia K
Rating:
5.0
I'm afraid my personal items were invaded by rats; two of whom met a well deserved demise. I retrieved my personal items as soon as I encountered an unbearable stench.
debdip m
|
Overall Experience
Rating:
5.0
To qualify my answer to Question 2: I was not there after dark, so cannot speak to the lighting. But in terms of the security of the facility, I can say that in the few times I was at there, there was no facility representative in any form in attendance. The facility's entry gate was left open and it appeared that anyone could enter the storage unit grounds at any time with ease -- good for renters but probably not good for the security of the units.
Edward I
|
Overall Experience
Rating:
3.0
The location was fine. The truck was easily accessible and free from damage. Issues that I had at this location was that, as I tried to use the app to check out the vehicle, I was challenged by a lack of internet connection. There was no available wifi at the location and so I was forced to use my very weak cell signal, which made using the app cumbersome. Many submissions failed to upload. Ultimately, I had to call the office rep there to assist me with the check in manually. (It should be noted that this was the middle of the afternoon, during business hours.)
And though the rep was accessible by phone (called her and she called me back within minutes), neither she nor anyone else was in the office on site. Still, it should be noted that she was helpful and resolved my issues in checking out the vehicle.
The truck was free from damage and the cargo area was broom clean. However, the front of the truck was littered with splatters of dead bugs, presumably from the previous rental. Aesthetics aside, it was really about the windshield being filthy with the bug splats. I was ill-equipped to clean them off and the truck's washer/wiper had little to no effect on the windshield mess. So, I had to suffer with the distraction for a 3-1/2 hour drive to my destination.
Given that the stuff I needed to move was at the very same self-storage location where I picked up the vehicle, which made it very convenient, I would recommend this location to a friend.
The other issue I'd like to mention is that I was dismayed that my original reservation was automatically cancelled after arriving 2-hours late for my designated pickup time -- despite having been in phone conversations with the rental location's office rep alerting her that I was running late. So, when I arrived to pick up the vehicle two hours later than scheduled and I tried to check in with the app, it showed that that my reservation had been cancelled. So the rep had to establish a new reservation for me. This wouldn't have been so bad, but she said that she couldn't access the info from my original reservation, so had to take it all in anew. Though it didn't take long, it was a bit frustrating.
Edward I
Rating:
4.0
I used the mobile app as a convient way to pick up and drop off. I did not get great service so it was a very tedious process. Maybe an open wifi at the location would work better.
Chris S
Rating:
5.0
Thank you
John C
|
Overall Experience
Rating:
1.0
Bennington by the way is in the mountains with no cell service. So you cannot do a self check out.......morons!!!!!!! I want my $20 back.
Joshua F
Rating:
4.0
Customer did not leave a comment.
MICHAEL S
Rating:
4.0
Customer did not leave a comment.
Jon E
Rating:
5.0
Customer did not leave a comment.
CASSIE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher d
Rating:
3.0
Customer did not leave a comment.
Athena B
Rating:
5.0
Customer did not leave a comment.
Trevor O
Rating:
5.0
Dropping off at this location was tough as I was after hours and due to no cell service I tried to do the electronic drop off but was unsuccessful. This would be my only complaint especially if I’m charged the additional fee because I couldn’t do the electronic return due to an issue out of my control.
Tim R
Rating:
5.0
No one there when I dropped off the trailer but the gate was open so I just parked it. These car carriers are rugged and safe.
FRED D
Rating:
2.0
Wipers are junk, sticky shit all over seat belts.
Charged for washing fee but had no other choice, was returning it in a snowstorm
Ethan C
Rating:
5.0
Tina was great!
MATTHEW K
Rating:
5.0
Customer did not leave a comment.
Andy G
Rating:
5.0
There was a rat infestation that directly impacted my unit.
Not certain why but there was a problem for sure.
Perhaps better seals between units can help prevent an infestation as it appeared to have come from the unit on the opposite side.
Matthew S
|
Overall Experience
Rating:
1.0
Was told to drop at location A, but location A was not a drop off point. So after an hour of driving around town and trying to find other locations the uhaul reps I talked to told me I was lying and even though paperwork said location A, that I was wrong and supposed to drop 30 mins out of the way
Chad H
Rating:
1.0
I was charged twice which hasn’t been fixed then I was supposed to hear back from y’all and didn’t so I dropped of truck an hour late and was charged 60 dollars.
Chris G
Rating:
5.0
Customer did not leave a comment.
ANTHONY D
Rating:
5.0
Very nice facility. Clean and and accessible. Helpful staff.
DEBORAH A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly P
Rating:
5.0
Area has very poor Wifi, so online checking in and returning is impossible. Business is open until 5pm, but people leave earlier. We had trouble picking up our vehicle and called the business, but they did not reply until 2 1/2 hours later. We are not the first to have this exact same problem. Read online reviews.
Robert G
Rating:
3.0
We attempted to rectify a lost key situation but were unable to until 2 days later. Meanwhile, the truck never left the lot yet we were charged almost $50 for mileage. Although this may be a rare situation, we ended up paying for U-Haul's inability to problem solve the situation, to include charges for non-use of the truck. We also received numerous calls about the truck and it appeared no one read the notes regarding the truck status, so we had to repeat ourselves over and over...
Thomas H
Rating:
4.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
FORREST R
Rating:
1.0
The truck had a flat tire. I reported this to the front desk attendant BEFORE I left. She came outside kicked the tires a few times and said it was the weather. She must think I’m stupid! I was old enough to be her mother and have driving more miles than she could ever imagine. So no! It was not a problem with the weather - it was a slow puncture. The air pressure was 32! With the wait I carried in that truck it was dangerous to have a problem with the tires.
I swept out the truck and cleaned it to tue best of my ability. I have NEVER heard of paying for a rental to go to the car wash! So why am I being charged for this? Unreasonable! You made $547 from a faulty truck rental!
Rosamund R
Rating:
1.0
No one was there to help. The uhaul was covered in snow and ice. The key box was frozen over. The windshield wipers were broken once we were able the thaw out and undig the uhaul.
Alexie M
Rating:
5.0
Nothing, pulled up, the lady showed me where to drop it, I unhitched it and was on my way, very easy
Eugene M
Rating:
5.0
Customer did not leave a comment.
selina t
|
Overall Experience
Rating:
5.0
Best place in the Bennington Area!
JEFFERY W
|
Overall Experience
Rating:
4.0
I found a dirty sock in the U-haul. I think that someone should at least go through and make sure nothing is left behind
Erica H
Rating:
5.0
Your company made me return the truck 30 miles away when there was a U-haul facility 2 miles and 6 miles down the road. Feel you did it for next user of the truck. Then charged me $45 to do so. Shame on you guys.
Tania G
Rating:
5.0
Customer did not leave a comment.
PAMELA J
Rating:
5.0
Customer did not leave a comment.
Mary S
Rating:
5.0
Customer did not leave a comment.
Judi W
Rating:
5.0
Customer did not leave a comment.
Mindy H
Rating:
5.0
Customer did not leave a comment.
DANIELL M
Rating:
5.0
Pleasant and professional, a pleasure to work with.
John C
Rating:
1.0
Have a person at the location during the listed hours. something that did not happen at pick up or drop off..
Dan A
Rating:
5.0
Customer did not leave a comment.
Eliza H
Rating:
5.0
Customer did not leave a comment.
david D
Rating:
1.0
Scheduled Uhaul rental for 4 pm with appliance dolly. Website, hours on door, and google all said they were open until 5 pm. I showed up to pick up my rental and no one was there. Must have called the numbers on the door (both of them) about 20 times and left messages. I received a call back about 4:45 pm and she got me the truck but couldn’t get me the appliance dolly because she had “left for the day”. I had scheduled to pick the washer and dryer up at 5 pm. I asked if she could come back to get me the dolly because I was going to pick up a washer and dryer. She wouldn’t come back for the same reason... “she had left for the day”. The place is supposed to be open until 5!!!! Bad business. No effort at all to satisfy the customer. Terrible customer service. Would not recommend to anyone.
Eric F
Rating:
5.0
Truck was ready, in and out in 10 minutes. Worked for us perfectly
David S
Rating:
5.0
Customer did not leave a comment.
george s
Rating:
3.0
Customer did not leave a comment.
Richard M
Rating:
5.0
While traveling there were several downpours. The truck did let water in. Several boxes and a futon had water damage.
colett c
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
2.0
The process to pick up the truck was extremely frustrating. Because I was running slightly late (10 mins tops) they made it so I couldn't retrieve my truck online resulting in a 45 minute delay in getting the truck because I had to call the Uhaul 800 number to get service. This is extremely frustrating.
Brenda D
Rating:
1.0
The office person was very rude. We went to the office 3 times to pick up the truck and she wasn't there so we gave up and went the next morning, which put us a day behind on our move
Shereen R
Rating:
5.0
Pick up was quick and Easy. This part does not concern this location as much as customer service. Customer service over phone was terrible when I first made the reservation they changed the location and the scheduler was not helpful until about 20 minutes into the call. They again changed my tow dolly to a auto transporter but we’re charging me extra for the auto transporter. I called and that guy was great and fixed it.
Marki-lynn S
Rating:
3.0
I was happy with the vehicle but it was filthy inside the cab .I understand with the virus going on that the cab was never cleaned.my return in lebanon was great Micky was very helpful and I liked the lebanon facility and all the uhaul staff there.Wish to thank UHAUL for their help at this very stressful time and from my friend tiffany wills whose mom passed away thank you for helping get her moms belongings home
Alfred L
Rating:
3.0
I was shocked to see my bill, $73 for 2 hours and 13 miles. Also, my credit card is still pending a $129 charge that was initially taken to rent the truck.
Lawrence M
Rating:
2.0
No one at office upon arrival w/loaded truck. Called sev. times. No call back. Tina arrived an hr later. Was not given unit I had been shown earlier. Mine is in poor area. Gate STILL broken! Security?
Rebecca H
|
Reservation
Rating:
1.0
I called to find out what time the facility closes. I told the lady that I was on my way there. To my surprise when I got there the office was closed. The sign on the door clearly say 8:30-5pm
sherrylene w
|
Reservation
Rating:
4.0
Staff very pleasant and when I moved out received my deposit within a week.
JOAN B
|
Overall Experience
Rating:
4.0
This is my second time renting a storage unit affordable price roomy units convenient location
DIANE M
|
Overall Experience
Rating:
2.0
The Gate code pad is not wrking
Privacy R
|
First Impressions
Rating:
1.0
No one was in the office when I arrived with my furniture. It was during office hours. Made other arrangements to store my household goods.
Privacy R
|
First Impressions
Rating:
5.0
Great Service! Moved our items into our reserved storage unit with no problem yesterday.
Privacy R
|
First Impressions
Rating:
3.0
Did not move in
Privacy R
|
First Impressions
Rating:
5.0
The facility was clean. The desk lady forget her name was amazing! So kind and very helpful on a day that was very stressing. She was great!
Privacy R
|
First Impressions
Rating:
5.0
great service. clean unit and trucks
MICHAEL T
|
First Impressions
Rating:
3.0
I have no comments except give me my 6.95.
Privacy R
|
First Impressions
Rating:
4.0
People were very kind and well maintained facility
Privacy R
|
First Impressions
Rating:
5.0
I love this storage unit its very clean and the managers are very nice and friendly.
Privacy R
|
First Impressions
Rating:
2.0
snow needed to be cleared
Privacy R
|
First Impressions
Rating:
3.0
Move in was super easy. Lady at the desk was very nice. Got me all set up quickly and explained everything very well.
Privacy R
|
First Impressions
Rating:
5.0
The facility is very clean. She was very nice and very helpful. I would definitely recommend this facility. The prices are very reasonable in comparison to other facilities in the area.
Privacy R
|
First Impressions
Rating:
4.0
Went smoothly. New employee was really slow trying to help us, bit the manager took over and made everything really easy.
Privacy R
|
First Impressions
Rating:
5.0
The unit we were moving our items into appear to be new and in very good shape. the woman in the office was very helpful and everything went very smoothly! A great experience.
Privacy R
|
First Impressions
Rating:
3.0
Facility appears to be relatively new and well maintained.
Privacy R
|
First Impressions
Rating:
3.0
Everything was good and it was very easy from start to finish.
Privacy R
|
First Impressions
Rating:
2.0
Staff was competent. Gate to the security fence is broken, so anyone can access the units.
Privacy R
|
First Impressions
Rating:
2.0
Office hours according to the website and what is posted on the door of the facility are 8:30am-5:oopm. No one was in the office between noon-1pm. The gate to the security fence is broken.
BRETT P
|
First Impressions
Rating:
4.0
very accomodating, good customer service
Privacy R
|
First Impressions
Rating:
5.0
Excellent facility very clean. The manager, Tina, is very helpful.
