Customer Reviews for Benton StorageLLC
(U-Haul Neighborhood Dealer)

86 reviews

1702 Benton Rd   Bossier City, LA 71111

(318) 747-9369

Location Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(318) 747-9369

1702 Benton Rd
Bossier City, LA 71111

Services at this Location:

Location Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
3.0

Be open and ready

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

CAROL F. 
Rating:
5.0

very very friendly and helpful

William W. 
Rating:
5.0

Customer did not leave a comment.

TRACY I. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

DURRELL I. 
Rating:
3.0

Customer did not leave a comment.

Tasha L. 
Rating:
5.0

Nice helpful manager

David A. 
Rating:
5.0

Customer did not leave a comment.

CALVIN H. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda A. 
Rating:
5.0

Everything was great

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Customer did not leave a comment.

kadrina M. 
Rating:
5.0

Customer did not leave a comment.

ARLANNIA A. 
Rating:
5.0

Customer did not leave a comment.

TERRI J. 
Rating:
3.0

The door hinge wasn't working and it was extremely hard to close. Then after I put the door up, the hinge stuck. So a whole day was wasted that I paid for. The location was closed Sunday and Monday. Keep getting the answering machine today.

Tamera C. 
Rating:
1.0

Not happy at all with this experience either. Was told that I would have storage and drop off at the same location and that did not happen I got the run around. The lady that this location said that she had no record of my storage reservation that I had to go to the other site. Got to the other site and was told that they had no reservation either. The lady at the other site was very helpful and got me into a storage unit finally but I still had to go back to the first site to drop off the trailer. Waste of time and gas.

SABRINADIANNA C. 
Rating:
2.0

Front office personnel was not friendly.

CHAD G. 
Rating:
4.0

Customer did not leave a comment.

Andrea M. 
Rating:
3.0

Customer did not leave a comment.

courtnei L. 
Rating:
4.0

Customer did not leave a comment.

Trevor D. 
Rating:
3.0

Customer did not leave a comment.

VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Returned the trailer after hours so no contact with personnel

CHARLES G. 
Rating:
1.0

Started raining and truck had holes in roof and everything got wet and couldn't use

Samantha V. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The truck had a loose console that allowed for heat blow back into the truck and was very hot while driving it!

STEPHEN T. 
Rating:
5.0

The drop off was smooth as well.

WILLIAM C. 
Rating:
3.0

This location did not have the appliances dolly I need to move heavy appliances, causing me to have to wait for an extra body to lift these items, which lead to have to rent the truck for an extra day. I would have chisen a facility that had what I needed. When booking the reservation the there were prompts to choose what extra equipment was needed and an appliance dolly was on rhe website!

ANGELIA W. 
Rating:
4.0

Customer did not leave a comment.

Cliff A. 
Rating:
1.0

On the return of truck your customer service was not good. My face to face with the clerk was not professional.

Walter A. 
Rating:
4.0

Customer did not leave a comment.

LEIGHTON W. 
Rating:
5.0

Customer did not leave a comment.

Kirt C. 
Rating:
3.0

Tire pressure monitoring system malfunction light was on. Actual gas in truck was not FULL even though the contract indicated a full tank.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

I was in quickly, hooked up, and out of there. No problems.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
3.0

Struggled a little with knowing how to access four digit code to open lockbox.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

Sammy M. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Self pick up was easy, and allowed me to get truck prior to the store opening. Location was convenient 👍🏻

BLAKE O. 
Rating:
1.0

The trailers hydraulic system was in horrible condition. We had nothing but trouble from it which made our 7 hour drive to our new home miserable. We could not get anyone to answer for help through uhauls 800 number. Was on the phone for almost 3 hours before we dropped the trailer off today trying to atleast get a partial refund and got nowhere. Very upset!

Catherine T. 
Rating:
4.0

Customer did not leave a comment.

R Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

great service

Rodney M. 
Rating:
4.0

Customer did not leave a comment.

Zalman K. 
Rating:
5.0

Fix your online rental process. I filled everything out and was led to believe all that was left was to pick up the truck. Then when I arrived, I was asked to provide additional information (a lease agreement or my passport). I wouldn't mind providing the additional info, but I would certainly like to know I was needed before I left home to pick up the vehicle.

William D. 
Rating:
5.0

With COVID 19 restrictions, this location was handling the situation admirably.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
1.0

The lady had me unhook a hitch on my own which is something uhaul has done for us in the past. She also had me leave before she inspected the uhaul. In this process, I smashed my finger as I do not know how to unhook a hitch.

Alexis D. 
Rating:
5.0

Nothing. You guys did great.

DIANNE H. 
Rating:
4.0

Customer did not leave a comment.

james N. 
Rating:
5.0

Perfect!!!

REBECCA D. 
Rating:
4.0

Customer did not leave a comment.

Colten D. 
Rating:
1.0

The location is on a very busy road which makes it difficult to arrive and depart. Also, there isn't a lot of room to maneuver or park on the premise.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Kirby P. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Great experience.

John T. 
Rating:
5.0

dropped off trailer while personnel was out, but they were prompt in checking it in and providing me an emailed receipt for the drop-off.

Albert C. 
Rating:
3.0

After being given 90 extra miles for having to drive 35 minutes out of my way to pick up the uhual, when I dropped it of according to the lady behind the counter I still went over on miles and had to pay and extra $35 dollars.

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

Benton S. 
Rating:
5.0

Customer did not leave a comment.

Dewey R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Greatly appreciated!

Bryson C. 
Rating:
5.0

Everything was exceptional! Thank you.

Jeffrey R. 
Rating:
3.0

Customer did not leave a comment.

Vanessa Z. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

FYI. THE LOCK PROVIDED DID NOT WORK. BUT HAD MY OWN. NO HARM NO FOWL.

larry P. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
4.0

Make sure you check to see how much gas is in the UHaul before renting it. I was told it was a half a tank when I picked it up but it was more like 1/4 tank.

DONNA W. 
Rating:
3.0

Customer did not leave a comment.

Brandi S. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
1.0

Best customer service! She was knowledgeable and helped with everything we needed.

Joey M. 
No reviews have been submitted for this location.

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