Customer Reviews for Bernies Race Trac

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bernies Race Trac

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Aileen C. on

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Earl l. on

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Not much maybe more vehicles available

Barbara W. on

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Actually the service was prompt, and as expected. Equipment was there as said online when I reserved. Courteous service.

ANIL KUMAR B. on

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Shannon D. on

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Aileen C. on

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Lee N. on

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SPENCER S. on

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It was noted that 2 tires (on the drivers side) were bald when we picked up the trailer (no tread). The agent knew we would be travelling through the mountains and across Canada for a total of 5500 kilometers. When I expressed my concern about the tires the agent shrugged his shoulders and said, "This is the trailer that is assigned to you, I cant switch it" So, away we went.... as predicted, a few hours into our journey we received our first flat. That's not all... 2500 kilometers later we were pulled over to be informed the wiring to the trailer lights was indicating in reverse - my jaw dropped. So basically, when we turned on the left signal, the right signal activated. Yes, of course the lights were checked before we began our journey but unfortunately it was the same agent that served us that was at the rear of the trailer verifying that all lights worked - Big mistake On the positive side, a big thanks to Jennifer C. (ref #1629918) from the U-Haul Roadside Assistance and the mechanic (name unknown) for their quick action and getting us back on the road again. Both were professional and efficient.

Lee N. on

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They were very helpful.

Eva L. on

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Jim S. on

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Tires checked and kept in good shape at all times for customers and maybe a spare offered for long haul trips .

fred l. on

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Mike I. on

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Brian B. on

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The truck was filthy and still had garbage in it from the last person. They inaccurately marked the fuel level and then charged me a lot of extra money for ir fuel. I wol lnever use this location again. This rental cost me 80 dollars more than it was more authorized for. You should be embarrassed.

Marcelle F. on

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Alexander S. on

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Nancy C. on

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Very helpful, understanding young man at Bernie's drop-off in Whitehorse. Made my day!

wayne gregory k. on

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All went well ,dropped one off here 10 years ago,was good. Last 3 day rental the same. Will rent a truck again when needed. Reasonable price

George N. on

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Annette T. on

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Tara M. on

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AARON I. on

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The latch on the back door of the truck was not properly aligned, and required hammering to get it to click shut. This was likely due to the cold temperatures that altered the metal, however it is also possible that it is not due to the temperature, and it requires maintenance anyway.

Tiara C. on

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Multiple service lights were going off. Driver door hardly closed. Cab of truck was dirty and had trash in it like an old pack of smokes and empty boxes.

Marc B. on

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The gas in the truck was less than 1/4 full when it was given to us. The guy didnt even come out to verify it we had to take a picture. From the start the truck said we had about 34 miles until the tank was empty. The clerk also gave us the wrong key for the wrong truck. He did not come out to do an inspection. The odometer didnt match since the truck that was given to us didnt match the key. Honestly this experience was horrible. When we went to return the truck a different clerk was there so we had to figure out what the earlier clerk had done. How hard is it to make sure that the truck has adequate gas and that the key matches the right truck? I even asked if that was enough gas and he just shrugged his shoulders and said it should be. The truck should have had at least a quarter tankNot impressed and we wont be using uhaul again. We also will advise our friends and family the same.

Elisabeth W. on

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Very helpful and knowledgeable staff

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David D. on

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John P. on

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thx

Cheryl W. on

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EDWARD J. on

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Very good service

Marilyn S. on

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Cheryl W. on

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Roger H. on

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ron h. on

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Wipers were in very poor condition. Very hard to keep window clear to look through, at times it was very streaky

CATHERINE Y. on

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Mike L. on

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Oliver C. on

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Michael H. on

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Henry C. on

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The van was pretty dirty on the inside, with stains and crumbs and other leftover debris from previous rentals. Somewhat banged-up on the outside as well, though I know these vans get a lot of inconsiderate use. OTOH everything worked and it ran fine over a very long rental, so that was the most important part. Worth noting that the staff at the office were very friendly and helpful.

Kinney A. on

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service very good

Heidi K. on

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Mikhail P. on

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10ft truck that I booked was not available at the location. I booked it in advance. It screwed up all my plans. Thank you for your EXCELLENT service!

Donna B. on

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Daryl B. on

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Devesh Singh M. on

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Worst customer service

Richard Thomas W. on

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My dolly broke down in Nugget city, yukon. Closes uhaul was in Whitehorse 260 north. Made a reservation for a dolly, confirmed they had one. Drove 4 hrs to get it got there n they said it was the wrong one, next closes one was in Fairbanks. Offered to let me have car transport for same cost n time, 9 days. I thought the transport would be to heavy ,said it would be fine. Pulling it with a 37 ft motorhome. Got over the east glacier in Montana and the hitch broke. Had to drop transport n car. Went to a friends house in Choteau, Mt. Took his truck back n picked up transport n car. Sold car to him n closes place to return transport was great falls. They charged me for 3 extra days $60, some type of insurance charge $24 n $100 relocation fee. Wouldn't have had the problem if they had the right dolly. Very frustrated

Sylvain R. on

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Got here and the lights were not working....not surprised as the dolly was not fit for travel when I had no choice to take . Make me never want to rent from U-haul again!

Simon H. on

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Steven N. on

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My criticism is not of the local branches such as Bernie's, but of how upper level management at uhaul is handling things. Why is there such a massive surplus of units in some places and shortages in others?

Paul A. on

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Safety chains for trailer hitch far too long. Flimsy rubber chain retainers one of which was missing and another broken

James R. on

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Dayne B. on

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Dave H. on

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Give them the truck/auto transport they actually reserved. Check your brakes to make sure they don't fail. I'll never rent from uhaul again and I make sure no one else from my friends/family will. Can't believe I had to pay for almost got killed because of your truck.

Rickardo C. on

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Excelente Services

CHRIS S. on

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Booked in person, 8 days before I needed the truck. Went to pick it up and they said sorry we only have one and someone booked before you, I only had yesterday to move. Best part the guy at the store who I booked with in person basically said I was lying when I said I booked with him. Email confirmation meant nothing as well. He told me he could get me a deal on a van. The whole point was to make my day easy I will never rent a Uhaul from or buy gas at that store again.

robert h. on

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madonna j. on

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That guy was awesome helping me couldn’t ask for any better he came out and made sure everything worked hooked up the trailer he was awesome o should have gotten his name he deserves a raise for sure

Dean A. on

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Annie B. on

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great service !

Rick T. on

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Bernies and staff were great but they could not provide a truck at the needed time. I had to drive 4 hrs. to Haines Alaska to pick up a 15' truck and return another 4 Hrs. Cost was considered in the rental, but that was a lot of time and work to obtain. Bernies' staff worked well but it was out of their control. My departure date could not change

Lila T. on

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Thanks for the good service! Pick up and drop off was easy, and the people were helpful and nice to deal with.

wayne M. on

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I booked a truck 5 weeks in advance for our move out of the Yukon. I was guaranteed there would be a truck there for me several times I called 2 weeks before the due date they said there were no trucks. One week before the date still no trucks I called several times in desperation to Bernie's and they told me to stop calling them and deal with the uhaul I Alaska. The woman in Alaska was wonderful in trying to help me find a truck. She was amazing and I can't Renner here name sadly. We did not get a truck on the date we had set out with. It was 5 days later. I had people in Calgary that had taken time off work to help us unload in Calgary. I left work a week early to get packed. Needles to say when we arrived in Alberta a week later we couldn't get help to unload as everyone had to work. It was all in all an incredibly stressful horrible experience. I have used uhaul many times in my life. This was enough for me to look for alternatives when I move again. We were suppose to take the truck back to black diamond with a quarter tank of gas. We took it back half full and we're not rembersed the 60 dollar approx cost of the gas. I would like this money refunded to me.

Jerimia P. on

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ANGELA A. on

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Nice people, quick service and had what I needed.

BRUCE F. on

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Driver's side windshield wiper was useless.

Joao Alberto B. on

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Just business as usual with Uhaul. Always there when you need them... anywhere.

Bettina K. on

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Both employees were very helpful and polite, only one was trained to deal with Uhaul customers, therefore, I had to wait some time. I recommend that both should be trained.

Colin S. on

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DEANNA P. on

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I first rented a auto transport from Northstar Uhaul in Whitehorse Yukon. I was very disappointed didn't even remove it off the lot as the safety chains were broken and the ratchet straps were broken. I then asked the lady to cancel the product as it was very unsafe and she said it's what you get regardless if it was safe or not. Northstar uhaul doesn't maintain their equipment which can cause death to someone one day. I highly recommend uhaul investigates NORTHSTAR whitehorse yukon rental. The employee at Northstar didn't care much of safety and maintenance at all which can cause serious damage one day or even get someone killed. I then went to Mcytire uhaul and there equipment was maintained and clean. Staff were amazing. Id totally recommend them anyday

LUCYANNE K. on

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Greg S. on

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Guy was great... very friendly, very professional, really helpful.

John P. on

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Very helpful and understanding staff. Very knowledgeable about the vehicles.

David C. on

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Cheryl H. on

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Outside of vehicle dirty due to winter driving. Inside vehicle fairly clean. Customer service was excellent.

JENNA W. on

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jashan k. on

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best in town.

PAUL N. on

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CALVIN G. on

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Very nice to do business with I’ll always go here from now on

CALVIN C. on

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Over charged for fuel only went 19 km charged me 20 liters and charged pst were it’s not applicable in the Yukon which I will be reporting to Yukon government

GLENDA B. on

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It was an awesome truck

SERGE G. on

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Always available, high disponibility, smiling services, thank you very much for your trust, SHG, client, Yukon, Canada

JEN L. on

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ALICIA J. on

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Very friendly people

RONALD P. on

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There were some problems with the uhaul computer site that would not allow my selected insurance to be input. Improving your website for your agents would seem to be helpful.

LINTO J. on

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ALAN A. on

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CARL B. on

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Stephen W. on

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We cleaned the inside of the traile completely. I was not happy that I got charged $15 for not washing the outside especially after having to deal with no tail light for 2,400km.

LINDA O. on

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Great service

JIMMIE S. on

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Great experience. Everyone was friendly and helpful.

Kamira P. on

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The truck was running very, very rough. I though the engine was going to die on me while I was using it, and the brakes were not good. The wiper blades were old and dry and did not work well at all. There was hydraulic fluid leaking from the brake pedal onto the floor inside the cab, likely because someone overfilled the brake fluid in am attempt to improve the crappy brakes. The engine needs some serious maintenance in the truck likely some valve seals and valve timing. When I spoke to the staff at the rental location they reported the last customer said the truck was running fine. When the staff member came out to check the truck he agreed it needed some engine work. However, it is not reassuring to me as a customer to know that Uhaul is relying on customer feedback to determine whether a vehicle is running well and safe to use. The truck I rented in my opinion was borderline safe to be on the road. Please do regular maintenance on your trucks rather than waiting until it breaks down or someone gets hurt to fix the problem. Thanks.

KYLE D. on

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I was told by the person whom I had spoken to on the phone a couple of days prior to pickup, that I was "guaranteed" the tow dolly that I was supposed to receive. I was not given the correct equipment for the move I was making from whitehorse, Yukon to chilliwack, bc. On my way down my personal vehicles transmission blew and I was left with all my belongings and the trailer and car I was towing on the side of the road in a rural area. Luckily I could drive the vehicle I was towing which is my wife's car! Now I am left with a truck that can't move and all of my belongings my wife's belongings and my 9 year old daughters belongings all left behind because somebody didn't so there job correctly! What am supposed to do now?? Who is responsible for this?? I can tell you that I will not take any responsibility because I was told that this was the best option and that I would be ok. Well, it wasn't ok and now I am left without transportation to and from work and my wife will have to take a leave in order for us to make this work. I would like a phone call to resolve this.

Rod B. on

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ROBERT M. on

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Every thing was A O K

A Lorraine M. on

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Taking a page from rental cars, would be better for the customer to start from a vehicle with the fuel gauge full rather than trying to add fuel to a random fill point. Expect that uhaul does well either the system of marking fuel level out but annoy