Customer Reviews for Best Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

nobody was there so I log out myself

Rating:

3.0

Absolute worst U-haul experience I’ve ever had at 4457 Kernel Circle Fort Myers.. No one was there for my in person pick up, no truck. Waited over an hour to get sent all the way to Bonita. Then the app wouldn’t work. Bad bad bad.

Rating:

2.0

This is the second time I have left a trailer at this location. No one there and the place looking inside the front door would lend someone to think it was abandoned. The first time a few years ago I left a trailer there and was charged an additional fee for "after hours drop off." When no one is ever there how can you be charged for after hours. I'm sure they stop by at least once a day. I much prefer the UHaul locations that do UHaul and nothing else. The best in this area of SW Florida from my multiple rentals is the one on 41 Highway next to Page Field in south Ft. Myers.

Rating:

5.0

It’s better perfect , very fast for pick up the lady attendant me it’s very professional and explained any questions for me about the process for rental and pick up , thabks

Rating:

3.0

Truck was jammed in and extremely difficult to get out of the parking lot. Took 15 minutes of back and forth maneuvering.

Rating:

3.0

Rental experience during this latest rental with Uhual was very challenging. First, requested and confirmed location of pickup had changed sometime prior to me arriving for my 10am rental. Second, location I ended up having to go to was not staffed and so I had to go through a 20 min process of verification via chat. Third, tried requesting that my drop of location be updated to the initial Uhual location and was told that it wasn’t an option and if I did, I would be charged $600. Local agent did not seem to care that I had to adjust so much just to get rental and no effort on Uhaul’s part to be accommodating.

Rating:

4.0

This location notified me that they Did not receive rented trailers. I was sent there with my information clearly stating I had rented both a truck and a car carrier. I had to detach and unload this trailer alone, again, when I was told that I would have an employee disconnect the trailer. The woman on site was very pleasant and tried her best to guide me. She had no idea I'd be arriving with a trailer because as she stated they do not accept them there. This whole experience will keep me from ever using U-Haul again and I will advise anyone who needs a rental to go elsewhere.

Rating:

2.0

No one was there, small space, no service

Rating:

5.0

Easy pick up and drop off in a convenient location. Equipment was there as described. Truck drove well and the 20 footer had plenty of room. Good that there are 3 seats in the front, since I had 2 movers and myself. Very satisfied with my experience at this location.

Rating:

2.0

I did not care to rent a truck via phone.

Rating:

5.0

Drop off was a 24 hour drop off location

Rating:

5.0

Perfect service

Rating:

2.0

Don’t believe they rent equipment here? Just a drop off??

Rating:

3.0

The A?C in the rental Uhaul did not work. When I tokd the ugaul agent I was told I needed toc all the "Road Assistant" customer service number. I had to drive this uHaul from West Coast FL to Maryland plus did a load-share to Myrtle Beach last weekend through east coast storm with NO AC in the Uhaul.

Rating:

2.0

I have not received any information from them. I dropped off the vehicle Wednesday with online return snd have received nothing stating it was received.

Rating:

5.0

Just had trouble with confirmation on website. But everything worked out very well and was so smooth. Thank you to Palm Harbor location for helping so much, especially Rachel. The Bonita Springs pick up location was very helpful. We are so grateful that they kept the truck and called me even when our son was late in picking up the truck. The reservation sent him to another location in North Naples when he tried to confirm. That was still a puzzlement.

Rating:

5.0

Easy access.

Rating:

1.0

Everything about this reservation was terrible

Rating:

2.0

The “Change Oil” warning light was on the entire time. Then the low oil indicator light came on and a repeating beep sounded every second. I bought oil and added it. No indication of any fuel charge was offered until I returned the truck then I was charged $39 for gas even though I drove less than 50 miles…on top of $/mile charges.

Rating:

2.0

The dashboard lights were inoperable. It was difficult to read or take a photo of the mileage because it was replaced by Oil Change Due message just 2 seconds after starting vehicle.

Rating:

5.0

Location is convenient for us. There are no signs indicating where we should park vehicles we are dropping off. Space is minimal.

Rating:

1.0

We had a terrible experience the store we originally rented from in Naples closed 20 minutes early even though we had spoken to them on the phone. We then had to drive 45 minutes away to get a truck In the middle of the night. The truck was dirty and low on fuel and the check engine light was on. We had to spend hours on the telephone with uhaul. Our experience was awful during a disaster we just had in Florida.

Rating:

3.0

The trailer hitch and tongue were rusted and needed lubrication. Both trailer tires were nearly bald (worn) at the center and the trailer leaked during a light rain.

Rating:

3.0

Stick with the price quoted or give a credit to my charge

Rating:

5.0

Very quick and friendly. Great experience.

Rating:

2.0

Repair damaged equipment before renting to unsuspecting customers.

Rating:

5.0

The lady who helped me was just GREAT! She worked very hard to get me what I needed and it is REALLY appreciated! THANK YOU!!

Rating:

5.0

Everything went well I’ll definitely rent again

Rating:

1.0

Trailer had no lights causing me to get pulled over by the police. Location was closed and could not get a replacement so I was unable to use the equipment. I was still charged for the equipment that I could not use even after notifying the dealer of the trailer being out of service.

Rating:

5.0

Easy ,just drop off location …

Rating:

5.0

First time renter and it couldn’t have been easier. They took time to explain and help us thru hitching up etc.

Rating:

5.0

Good, no problem rental.

Rating:

2.0

We ran into a problem n locked wallet in truck. This facility had no one on staff nor was the uhaul staff able to assist. SHAMEFUL

Rating:

2.0

We didn't receive the furniture pads that we reserved and paid for. Nobody at this location answered the phone or returned our call/voicemail. We had to use our own bedding/towels to move our furniture. Would not recommend this location.

Rating:

1.0

No one is on-site. The u-hauls are all beat up.

Rating:

3.0

The drop off process was confusing. With nobody there to help it was difficult.

Rating:

1.0

No one present at drop off and then received a $15 cleaning fee for a clean unit. Am denying thru my AMEX account.

Rating:

5.0

You were very patient and helpful

Rating:

5.0

Grass Cutting and clean up: October, 2021

Rating:

4.0

The store should be open for business and employees should not be working remotely. The pandemic is over. Live life!

Rating:

1.0

Very unattractive location. Bad roads leading to it and buildings in disrepair. No one there to help. Said they were working remotely. After three phone calls someone shows up. Tells me to just back the trailer into a spot, unhitch it and leave it there. She then leaves. Another customer was there and could not get her trailer unhitched. Uhaul rep said she couldn't help. I tried to help her and the trailer would not separate from the ball on her hitch. You then called AAA to come and help her .... I'm not sure I would want them representing my company.

Rating:

1.0

At the location the drop off box is not a box and has no instructions on how to leave a key, unlike other locations have actual boxes for the key. We were charged 2 days extra for nothing because it was Sat and Sun and they called us on Sunday to say they will charge for 2 extra days which we tried all the means to find out WHERE to put the key! Awful experience!

Rating:

2.0

Run down, not customer friendly. I dropped off before hours so didn't meet any staff

Rating:

2.0

I would recommend the Naples location as it is more of a full service location. There was no one at the Bonita Springs location with no access to other moving supplies

Rating:

1.0

Vehicle was a nightmare to pick up, none of my rented equipment (dolly or furniture pads) was provided, and the location was closed when I went to drop the vehicle off at 2:00 pm EST on 8/30. I tried calling the 800 number for uhaul a lot and couldn’t connect with anyone until I finally got an email around 2 in the morning (I picked my truck up at 8:00 pm EST on 8/29). Carrie informed me that she made notes in the system regarding my issues and that I was to speak to the location about missing rental items at drop-off. The location was closed 8/30 when I went to drop the truck off. I even went 6 hours prior to my drop-off time to ensure someone would be there, and of course, no one was there because the location was closed. I am very dissatisfied as this is my third issue with uhaul. First was getting a trailer hitch installed to my vehicle, then renting a 6’ X 12’ tow-behind last year, and now this experience. I really do not think I will ever use this service again, even if I have to pay double for others, the level of quality and customer service provided by this company is horrendous, DO NOT USE UHAUL!!

Rating:

1.0

Be aware that after days of loading and unloading, the last thing a customer wants to do is to be forced to use their phone to avoid yet another charge. As I was stumbling through the ciber convenience for the owner there was no live person to assist me. It seem as if “working from home” has become confused with just “getting paid from home” with little or no concern for the person who is really paying the bills. Never again from your location even after COVID. Too much lack of customer service.

Rating:

3.0

The pick up location was convenient, but it was also over crowded with trucks and trailers. We had a difficult time getting to the trailer we were supposed to take, and then we had a difficult time getting out because of other stuff parked in the way at this storage unit facility. The manager was nice and she helped us, but it took almost an hour to get out of there.

Rating:

1.0

There was no one to help me for hours. I couldn't find a place to drop off that was actually a drop off place, other than a 30 mile round trip? By the time i finally got to drop it off I was hysterical ' my 1 year old was crying and my daughter was late to work, as was I. It took forever to get anyone on the phone , then it took forever for them to actually help. Not happy

Rating:

1.0

Have people at the location

Rating:

2.0

No one there, no answer to phone, number listed, no uhaul customer service could help us. No way to get trailer hitch lifted on to truck to haul uhaul Was So Heavy.

Rating:

5.0

Very helpful and plaisant

Rating:

3.0

Equipment was there and you'll have to be able to hook it up yourself. I didn't have any problem, but can't see my wife be able to complete the task.

Rating:

3.0

The drop off location was after hours so I didn’t interact with anyone

Rating:

1.0

They place is a dump “ I was afraid I was going to start hearing banjo’s any minute”. The female attendant was useless couldn’t look up my contract and would not help me remove my trailer - I ended up hurting myself doing it alone. These folks give U-Haul a bad name

Rating:

3.0

Site closed

Rating:

2.0

We returned the truck on a day they were closed so we didn’t talk to anyone but wish we could have. The truck was in pretty bad driving condition. Steering was very wobbly and it was hard to keep it on the highway. The cab leaked when it rained. We found broken glass and old fast food bags under the passenger seat when we were loading the truck. We are very dissatisfied with the condition of the truck that we had to travel 1200 miles in. I would not recommend UHaul trucks to anyone.

Rating:

5.0

I used the online pick up and it didn’t work. Thankfully Breanna was stopping by the office and she was able to help me. Uhaul failed in making online service an option.

Rating:

5.0

Very courteous and helpful

Rating:

2.0

3pm on a Friday for drop-off and they were closed??? Not very inviting and we felt a little unsafe!