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John E
Customer Reviews for Best Storage NW
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing very thorough and accommodating.
Shelley HU-Haul did not honor my reservation
Lisha Hall went fine. On the final invoice, I was charged a fuel fee and I filled the truck up to same level I started with? Would like that charge reversed. Thanks
Robert GAn associate with better customer service. Very poor customer service
Tracey BTruck smelled heavy of gasoline. Possible leak somewhere but other than that it was a great experience
gerald mLily was very friendly and accommodating, my experience at this location was amazing and they have lots of space for the U-Haul trucks.
Bernard KEverything was great! Good staff
Cynthia CDid not have any issues, so I would say just maintain your standards with the equipment, it’s nice to rent a piece of equipment that’s clean and not have break down issues.
Daniel DDropped it off at BL location as my agreement stated.
JOSHUA RThe appliance dolly I rented was broken and no additional were available. While the really nice lady refunded the rental, their system has no ability to find another at a different location. The staff were amazing, but the outdated software system owned by UHaul is terrible.
Sean STruck was ready when I got there. This is the second time I've rented for the day to move things too big for my SUV and both times Nico at the front desk has helped me in the most friendly and gracious way.
Damian Meverything was great, thank you!
Tara WBest Storage is great. The staff is friendly and very helpful. I always recommend them when I can.
Cathy TFront desk guy didn’t even greet people that were standing in line, finally after what seemed to be 10/15 min of waiting I just blurted out if I could just leave the key as I had somewhere to be!!!!! Then he charged me for gas after I had already filled it to the pick up level! Your front desk employees should be approachable, friendly and helpful at all times- He wasn’t very friendly to the gentleman in front of me either!!! Not that these comments will help because nobody that has a stake in the company will ever read these
Richelle NService was excellent and both attendances were helpful.
Ella SExcellent, professional and friendly service
John EClean the truck, make sure you have a. full tank before you hand it to the customer. They sent me to three different locations to pick up the 15’ moving truck.
Norma BDon’t tell people they can drop off anywhere and then charge 700 extra dollars for it. I WILL be disputing this.
Marcola RThe woman behind the counter was incredibly rude and unhelpful. The gentleman was always super nice and helpful but she is awful. A very poor representation.
Paul HI believe that when the truck is reserved and confirmation is provided, there should not be a back and forth that the reserved truck is going to be available or not. As the mover, my loading and unloading has to be scheduled far ahead of the pickup date. Causing undue stress for the person reserving the truck should not happen. thank you for reading all the way to the end of this survery.
Justin R5 stars to the drop off service! Very friendly and even asked if my newly graduated son needed a job.
rob kThe lady that helped me was awesome and the whole trip went perfect. Thank you!
Jalen JKeep up . Very efficient
Beatrice GClean your rigs if the customer does not. The first was gross, the back had to be swept. I was promised a newer than 20k mile truck, this one had 66,000. Luckily it got us there. Know what you’re telling your customers. The location opened at 9:30am, I was told 10am on Sunday. I needed that :30. Know the vehicle better. Don’t promise and not deliver. I difficult experience with uhaul overall but we’ll survive.
Anthony GThe location was really great, the actual Uhaul phone assistance was really confused, them canceling my reservation without concent, placing another one half a state away, etc. Good thing the Best Storage was more organized. Overall a good experience.
Richard BNothing, very thing was great
John DThere needs to be a better option for time check for after hours drop off... my paperwork was done incorrectly and ended up charging me for another day.. and I'm still waiting for it to be corrected and some of my money to be refunded
jennifer hDidn't have the size but nice associate rented us a bigger one for same cost. However only had 1/8 gas left and poor running condition. I realize these trucks do massive travel, but have a mechanic to work on them each day when it's returned. Overall it did its job for us but not sure if we ll go back to this Brand New Location again.
Timothy BI work for a national Van lines atlas and it took me 2 1/2 hours tried to open a walk for your 24 hour access it was a bunch of BS
JOHN PI highly recommend the Sumner location! Super friendly and accommodating! I had first had my reservation at the Buckley location at: 10512 262nd Avenue East Buckley WA which was a terrible experience and thankfully was a cancelled reservation. The Buckley location was rude, smelled of thick cigarette smoke, was not helpful and was poorly managed. Thankful for the Sumner location that was the exact opposite of that experience in Buckley. The Sumner location saved my opinion about Uhaul.
Barbie BComments. Staff was very helpful follow through with return messages about availability confirmation that the U-Haul 10-footer in this case was back and would be available on time the following morning. The only thing about U-Haul in general if the invoices could be a little more detailed than just one or two lines at the top of the page but otherwise was relatively informative. And the information about refunds or credits were quite satisfactory from the attendance at the site. Overall did a good job and was pleasant and thoughtful about the purpose of my youth for the you. Good job staff at this location
DENNIS WI made a reservation for 3:30, but when I arrived to pick up my truck at 3:30, the person who needed to give me the keys was gone and did not return for 20 minutes. The people who give us the keys should be informed about when a person has a reservation so that they are available when we arrive.
Ann CAppreciate the super friendly staff
CHRISTINA LI just want to say that the young lady working the desk when I arrived at 10am was amazing, to say the least. She was still there when I dropped of the truck at about 2pm. She was very professional but approachable at the same time. She made me feel very comfortable. I just wanted to give her recognition because if how nice she was. Great overall experience.
PERRY LExceptional advice and instructions by the desk staff. Thank you! Ralph Rental date : October 26, 2021, about 10:30AM
RALPH HFriendly and quick customer service. Truck was ready and very clean.
JENNIFER WNothing. Isaiah was exceptional!!!
Jeremy MI don’t understand why the gas tank was not full to be returned full, so that I only needed to pay for what I used. The tank was 3/8ths full, I had no idea about mpg, so you gained 1/4 tank in the exchange.
Joan BMake sure you call back when a customer leaves a message.
David EHelpful, friendly, thorough!
Brion HThere was trash in truck from a fast food restaurant
Debora FShe was awesome!!!
Connor MSam is freaking awesome. Promotion coming soon I bet!
Richard CWe had to go to a second store in order to get our U-Haul. We were not happy to have to run around to get our truck!
KEITH WI booked online for a truck rental pickup at 7:30am. A day before pickup the Uhaul called and stated that they don't open until 9:30am. I stated that this was okay as long as I got a truck. When picking up the truck, the CSR informed me that I could only have the truck for 2 hours because my appointment was at 7:30am. The store was not open at 7:30am. I got to pay for 4 hours but only got 2 hours.
Salome KNot put people on hold for 6 hours
JAMES MI have never had worse customer service in my life and I have even recommended that my friends not ever return to this location. When I came to return my truck she had already left early I returned the keys through the mail slot and only to my surprise she had to charge me for a whole all extra day. When I called to get it corrected she was very rude and continuously hung up on me and my husband. She didn’t check the car in until the next day even though she left work 30 minutes prior to closing. Never explain how to check back in the car or what to do I called and left a message about five minutes before six stating that the car was returned. Only to wake up with over $200 in charges for what was supposed to be a $20 plus mileage. Luckily I was able to call and get some charges reversed through customer service but this was the most horrible experience I’ve ever had and I’ve had great experiences at the Tacoma and University Place location. she said she was the manager and I hope that was not the case!
Charlene MI didn’t get the stuff I reserved
Kamron V