Customer Reviews for Best Storage Nacogdoches

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best Storage Nacogdoches

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rodger A. on

Rating:

Customer did not leave a comment.

Rhonda S. on

Rating:

Customer did not leave a comment.

Debbie N. on

Rating:

The location was not lit up at night and we had a horrible time trying to find them. It was also raining and 1:30 in the morning. It was very frustrating after a very long day.

curtis w. on

Rating:

Customer did not leave a comment.

Kimberly D. on

Rating:

The lady who worked there was awesome and friendly . The only problem was the location texted to us for pick up was wrong and three other uhaul locations sent us to the wrong place before we got there. The precision auto on university drive location in Nacogdoches refused to honor the online reservation because he said he isn’t allowed to rent out trucks that wouldn’t be coming back to him. Which I don’t think can be true.

Paul F. on

Rating:

I like the location and the representative, but the trailer turn signals were wired backwards! We tested it before we left with the representative in the back, but they didn't alert me to any issue. I found out while on the road when we got a lot of people honking and flashing their lights. After pulling over and checking over everything, we discovered the trailer lights were backwards. This made for a dangerous ride for 3.5 hours. When we turned it into a u-haul location in Fort Worth, they indicated whoever re-wired it failed to obviously test it and they would fix it so the next person wouldn't have the issue.

Emily I. on

Rating:

Customer did not leave a comment.

Damien Y. on

Rating:

Stay with the same helpful, welcoming attitude they had when I showed up and I was most certainly satisfied

Gregory G. on

Rating:

Customer did not leave a comment.

nolan s. on

Rating:

There were no problems at this location. The lady was very helpful. My only problem is that there are 2 uhaul locations 20 miles closer to where I live, but they had no trailer. I had to drive 45 miles to get one.

Lisa M. on

Rating:

Customer did not leave a comment.

Andy W. on

Rating:

When I made the reservation I was to pick the truck up in Lufkin, when I arrived they told me to go to Nac.... I had movers sitting on the clock for an hour and a half... Not cool!

Vincente T. on

Rating:

Customer did not leave a comment.

DEBBIE L. on

Rating:

Customer did not leave a comment.

KENNY C. on

Rating:

Customer did not leave a comment.

Eryn M. on

Rating:

Customer did not leave a comment.

kevin b. on

Rating:

Very friendly and helpful staff. Very professional explained all charges in detail was a pleasure doing business with them will recommend them to my family a d friends and will use them if I ever need a u-haul again

Jared H. on

Rating:

They guaranteed that the trailer could be picked up at 8am, but they don’t open until 9. Because of this, I was late to a meeting I had. Other than being inconvienced, it was a typical U-Haul experience.

JEANNIE H. on

Rating:

Customer did not leave a comment.

Jeannie H. on

Rating:

Customer did not leave a comment.

monique c. on

Rating:

Customer did not leave a comment.

Stacy B. on

Rating:

Good back and review the tapes of me calling in and getting the rude guy from precision’s. He was so set in his ways and never allowed the lady on the phone assist Me with my rental and he has issues! Very disappointing that you guys don’t monitor those phone line. I would love to speach to the management team

James S. on

Rating:

I dropped off the trailer after hours. There was not adequate space to drop the trailer conveniently.

kim b. on

Rating:

Customer did not leave a comment.

Arnulfo G. on

Rating:

Customer did not leave a comment.

Vincent A. on

Rating:

Wonderful experience??

Jeremy D. on

Rating:

The associate(Libby) was not friendly and did not seem like she cared about the issues that we were having and then she overcharged my card. I will never rent from this location again.

Christy W. on

Rating:

Customer did not leave a comment.

jeff b. on

Rating:

Customer did not leave a comment.

Ebony C. on

Rating:

Customer did not leave a comment.

deloras h. on

Rating:

Great customer service

Anthoney D. on

Rating:

Make sure that reservations are upheld. I had a 10am reservation, got there and my trailer had been given to someone else.

Joshua S. on

Rating:

Customer did not leave a comment.

michael s. on

Rating:

Teach the employee more about trailer hook up. Provide the needed wire harness to connect the tow dolly to the truck.

Jordan M. on

Rating:

Customer did not leave a comment.

Penelope T. on

Rating:

Customer did not leave a comment.

DAVID B. on

Rating:

The women at uhaul Nacogdoches were very professional and polite, I would definitely recommend.

Allen T. on

Rating:

A U-Haul representative called me the day before my rental to inform me that they did not have the equipment at my desired location, but this new location had everything I needed and would be open at my desired time of 8:30am. However, when I arrived at the new location, they didn't open until 9am (their normal business opening). While they had the truck and pads, they didn't have the right dolly, making our move late and much more difficult. The people at the new location were very apologetic, nice, and helpful. I don't blame them, but I blame U-Haul itself for making our move late and much more difficult.

William W. on

Rating:

Customer did not leave a comment.

Candice C. on

Rating:

Customer did not leave a comment.

Franklin W. on

Rating:

Customer did not leave a comment.