Customer Reviews for Best Value Auto Choice

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best Value Auto Choice

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James H. on

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Customer did not leave a comment.

Jacobo L. on

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The location was cluttered, the drop off area was overgrown and had low hanging limbs. The representative spoke with me for 2 minutes and I never saw them again.

Greg B. on

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Customer did not leave a comment.

James I. on

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Self check in was a little uncomfortable, especially when I had been told over the phone that there would be a representative on site when I picked up the truck. I had to put my own dolly in the truck from the many that were left unattended outside. Also, I had to use a utility dolly instead of the furniture dolly I had requested in my reservation. My furniture pads were already in the truck; however, there were only 11 instead of the 12 I had reserved.

William B. on

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I don't believe this location is set up for online delivery. They left the keys to they vehicle on one of the tires. Additionally, the order was changed to hand pick up the night before my pick up with no notice. When I called your customer service I got several answers about this that were conflicting. I was simply luck that i found the keys and called the pick up location later so they knew I had the truck and could check it out.

Anthony C. on

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I had picked up my truck from 3425 Buford Hwy Duluth, GA 30096, using U-Hauls phone pick up service. About an hour later a man from that location calls me and starts accusing me of stealing his truck and that it was meant for another customer. I tried to explain to him that I had reserved this truck 10 days prior. Being that it was the only truck there at the time I was confident I did not take the wrong truck. He then started to curse at me and call me all sorts of names. I kept my cool and hung up. I then took my reservation confirmation and texted to the number he had called my from in hopes to prove to him that I did not steal his truck. I called back right after I texted him and he continued to not only threaten to hurt me this time but curse at me! EXTREMELY UNPROFESSIONAL BEHAVIOR BY A U-HAUL REP! I immediately called U-Haul to report this person and to make sure I didn’t do anything wrong. They allowed me to drop off at another location at least. I was also told that a regional manager would contact me regarding the issue. ITS BEEN 3 WEEKS AND NO CALL! U-HAUL SEEMS TO GIVE 2 CRAPS!! I’ve been in retail and dealt with all types of crazy people, however the man who runs that pick up location is a danger to society and the U-Haul brand! I PROMISE I WILL MAKE SURE I TALK TO ANYONE I PERSONALLY KNOW ABOUT MY UHUAL EXPERIENCE!

Marcella S. on

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Improve on the after hours pick up and drop online. Some phones may not get a good service in that area

Donovan B. on

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DANIELle S. on

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Hyun K. on

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Amber A. on

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No one there to assist with hook up of trailer no pre tow car inspection of vehicle being hauled

Antonio B. on

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DEAN D. on

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Drop off sign is very small to notice. No uhaul can be seen unless you drive around back. Use car dealership with no signs of uhaul.

Donna L. on

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The person Frank was rude every time I called to ensure the UHaul was checked in. Frank hung up the phone on me and I had to call Kenya back to get the UHaul checked in well after 1pm on 3/25/2019. I will not use UHaul ever again because this has been my worst experience ever.

Alexandra W. on

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Ronnea W. on

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Parked in the back of the dealership where there was NO lighting.

FREDDY B. on

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Larger Uhaul Signs

ADAM T. on

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Dropped off trailer after hours. I then received a call from the owner saying they do not accept trailers and that I had to pick it back up. That was not acceptable so I called the 1-800 uhaul number and they said that a manager would transfer the trailer for me. Then I saw that I was charged with a $50 fee for dropping off at the wrong location! Really disappointed.

Kevin P. on

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Returned in the rain and in the dark. But place was small with standing water everywhere.

on

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Frank was very helpful. However, when I ordered online I did not include insurance. The paperwork I signed (but didn't read carefully) included insurance I didn't need. Never had that problem before.

Tameesha T. on

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Location has charged my card multiple times! There should have only been one charge. I was actually due a refund for using less mileage than reserved for.

Lydia M. on

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I did not receive the dolly that I had asked for. Also the trucks are very difficult to get to at this location and were parked very close to the other trucks.

everet M. on

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It was all handled very professionally and efficiently. I can only say, keep up the good service.

deshonda J. on

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Rashida E. on

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caryn K. on

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served our needs okay

Joseph Y. on

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Frank is professional, courteous, and very helpful. Highly recommend the u-haul truck rental at this location.

Yelena L. on

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the equipment was with very bad tires and breaks.

carlos A. on

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kwon C. on

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Shared location with someone else, no representative, no communication on what to do.