Orginal truck assigned at different location Was not on site. Was transferred to this site That was 1/2 an hour away.
Jim H
Customer Reviews for Best Way Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure vehicle is maintained and dashboard notification lights aren’t on. (Seat belt light came on even though we were wearing our seatbelts)
Jacquan JThe uhaul app itself needs to be updated as it barely functions
Anthony WStay the same!
Cova AThe owner of the shop was very rude, argumentative and not fair with any of his justifications. Would not recommend.
Drysten CPlace was hard to navigate with no clear place to park. Multiple uhaul were parked in illegal spots and it was unclear where to park my truck. Supposedly, there was wording for where to park, but not in the actual location. A picture, or sign in front of the building for UHAUL parking would be nice, and not parking other vehicles in handicap and non parking spaces would also be more professional.
Raymond PVery nice and knowledgeable people
Lawrence MClean and more comunication
Edwin GIt is kind of a back alley spot. Hard to find and parking lot a mess.
Sean TEither lower the mileage for a certain amount of days or offer a flat rate. It gets way too expensive.
BRITTNEY GThe entire process was simple. The van was brand new which was a cool bonus. The location was easy to get to and everything went smoothly, will definitely return here again.
JOSHUA BOwner was very polite and helpful
ANGELA RPicking up the truck via an app is a terrible idea. First, no one mentioned it to me. I called the location to finalize details and got a recording that they were closed for 4 days. Not knowing I was supposed to use an app caused a lot of unnecessary stress. I called the 1800 Uhaul # and was told I had a 62 minute wait to talk to someone. In short - this was a terrible experience and I will use Ryder from now on. They still use people.
James AThe staff was very helpful kind and courteous.
Paul MFast and good service. It was hands off for us. He hooked the trailer up for us and we were in and out.
ROB DThere is no way there was a need for a “cleaning” fee!!! The only thing hauled was furniture. I would not recommend this location to others because this gives the appearance of “price gauging” for profit. Thank you for your time. Mark
MARK P