We reserved a 20ft truck weeks before the pick up date. The pick up location was changed. When we got there the uhaul people mistakenly thought we were doing an after hours pick up and were not prepared for us. They took minimal information from us, handed us a key and told us to be careful. There were no instructions for using the truck, no manual. We wanted to get some dollies and blankets and had been told that we could get them when we picked up the truck but the location didn't have any and we had to go to 2 other locations to accumulate the items. The price I was quoted for the reservation was not the price that they wanted to charge me at the pick up. Fortunately, the manager was called and he adjusted the price. We were given keys to a truck which we later realized it was a 26 ft truck. After 2 hours on the road, the check engine light came on. We called and were told to ignore it. W returned the truck at a facility that was listed as open until 530 but was closed when we arrived at 430. We returned the truck with a quarter tank more gas then when we picked it up. We were never instructed on how much gas to leave in the truck or that we would not be credited for the overage.
Jamie H
Customer Reviews for Bi City Dui & Driving School
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul was ok empty yet the system showed it had more gas. Had no furniture pads as requested. Nothing was sent to my phone for me to check the vehicle to confirm it met all requirements.
Brian JReturn my rental on time but was not checked in so recovery department was sending emails and notice answer to the notifications and still was receiving emails for late equipment rental
Dat T