Customer Reviews for Big Blue Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Blue Storage LLC

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Eric L. on

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Customer did not leave a comment.

kane w. on

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They stole my receiver!

Brandon T. on

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Trucks were beat up for their age. Several dents and scratches that I was nervous I'd be blamed for since no sticker. The check in process glitched out and wouldn't let me send pictures so I had to redo it over and over. I hated the whole experience. Will pay more for Penske.

charity s. on

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Steven D. on

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I paid in advance to "streamline the process upon my arrival" due to on-line discrepancies, this did not happen.

Thomas H. on

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Peter S. on

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The lady was very upset with me that I didn't line up my cargo trailer perfectly when I dropped it off. She felt obligated to call me out on it saying something like "it's common sense". Just not used to the uhaul lady saying stuff like that to me. In the end she said she would take care of it. But it seems like she just wants the business without any of the business hassles.

James P. on

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Everything went easy and smooth. The service was friendly and no hassle. Definitely helped the headache of moving...

Damon G. on

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There were other uhaul places that more convienient for drop off. I would have liked to be able to drop off wherever I wanted to.

Vicky J. on

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I wasn't happy with the cost

Dena H. on

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Since I had to do manual check in, when I returned the truck the place was closed and I just dropped the keys in the box after fueling the truck and locking up the way I assume I would without the hassle of the do it yourself mobile process- which again did not work.

Michael X. on

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Floor of the truck was muddy.

Francine R. on

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Justin P. on

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Patrick V. on

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Michelle R. on

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Dropped off vehicle because was weekend and closed.

Debbie F. on

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This was the worst experience I ever had with u haul. There was confusion on the place for picking up bc it was not the same place we went to reserve it. The wireing was all wrong to hook up with trucks. You definitely need to wire it up for the round plugs. I eas in tears by 10am bc of all the problems we had.

Barbra H. on

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KARA R. on

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brad n. on

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Small operation. May not have all a customers beeda.

Anthony J. on

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Amanda J. on

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Ursula V. on

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Dawn H. on

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Andre M. on

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The trailer door was hard to open and close but overall was a great experience with location.

Scott P. on

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No issues, smooth transaction all around!

Carl G. on

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tami s. on

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Kristine K. on

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Patti G. on

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The woman who appeared to be the manager or owner of this location was unfriendly and took little interest in my variable contract circumstances. The truck’s transmission was nearly non-existent, seriously horrible, and I pity anyone who gets stuck with the vehicle if they are going outside of the city. Had the location been open when I picked up the truck, I would have taken it back and found another truck somewhere else. HOWEVER, the district managers, supervisors, traffic controllers, whatever their positions were, (there were 2 I spoke with, one of them named Shane,) were amazing! They were impressively considerate and accomodating, and U-haul is fortunate to have them. I hope they are appreciated and valued.

pam r. on

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Shawn W. on

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Dropped off on Sunday so can’t rate it

ROBERT O B. on

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Ben N. on

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Bob F. on

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James D. on

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Easy to drop off, ample space.

Ken S. on

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More careful vehicle inspection before finalizing contract. I found three chips in the front windshield after contract was closed a nd keys issued. Kelly did write special note on my paperwork to use upon drop, but ideally should have noticed and noted items before finalizing

DAN T. on

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andrew s. on

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Derek S. on

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Logan M. on

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Lisa was so nice and helpful. This was the first time using UHaul and because of her i will for sure be using again.

Becky S. on

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Harold B. on

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Put a Jack on front of 12x6 ft trailer, almost to heavy to lift by hand.

Julie G. on

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Awesome customer service with Kelly. I wish the truck was inspected with the reserver present for questions or concerns.

Cynthia K. on

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Excellent service.

James P. on

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hope l. on

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