Offer the things that may not come with a uhaul rental, have stocked supplies, better explain the new process of checking the truck as it pertains to the app self inspection, provide well maintained and safe equipment, as well as not change the offered rate I. The middle of rental. Overall it wasn't the location that was the issue, it was the experience of having a faulty uhaul and the worse experience moving. The service person there was extremely nice.
Stephanie K
Customer Reviews for Big Bobs Vapor & Gaming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice pleasant and friendly location. I am a regular U-Haul customer and this is my go to spot since I found this location.
Basil SEverything was clean running from beginning to end of contract..No Complaints just a Big Thank You for your services
Calvin BEmployee was really nice and friendly awesome customer service 👍
charlene GThey was very nice and helpful
Joe SEverything was great
GEORGE Wnothing.Everything was great
Arthur GService was excellent at this location. The atmosphere there was pleasant courteous and full of respect and love !!!!
Basil SThe staff at this location was very helpful and accommodating with the rental. I would return for another rental.
Kimberly WKeep up the good work peace
edith MGreat customer service. Highly recommended!!!
Othel EOffer better opening ours
Doris CMy ball on hitch was loose did see it till I got home 700 miles later!
Kevin KGreat customer service
ERNEST MExcellent Customer Service
Natalie Wit's not uhaul, it's the customers that bwere out standing customer service
LEONARD Rthey were very helpful and very courteous, and yes, i will use them again in the near future
LEONARD RNothing. Everything was great.
Kristy HGreat experience!!
David BEverything was in order and service was excellent
Barry MVery professional individual who was helpful accommodating and efficient. Outstanding experience.
Marcellus Nn/a
Khayyam HOne of the best experiences I have had with a UHaul company. Great customer service and wonderful personality!!!
Chayah YGreat customer service
Kevin KI highly recommend making the renting process a lot easier and smoother. It took over an hour, literally, to actually get the keys to the truck. I understand you want to be sure no one steal the truck but if they do it literally has uhaul written all over it so it shouldn't be too hard to find. Due to this horrible experience i will not be renting again nor will i recommend family or friends to go this route. It sucks it really really sucks! Plus i was charged for a two day rental when i only needed up to 6hrs but lost 1hr due to the long process of getting the keys
Trenissa WThe online process was a little confusing. We ended up having to call to get our lock box code because the website kept going to a different screen. The lady on the phone was very helpful and we were n our way very quickly.
Rodney TSuper nice people
Christopher BThe team out here is friendly and nice to their customers thank you.
Eric AThis is my 2nd time renting from this location. Both times it was more important for them to smoke their pipes than help the customer. while I was in the middle of a conversation with the guy that was helping me. The other older gentleman walked up and told him to try his new pipe. I will never rent from this place again.
James MI will Never be using uhaul ever again. You guys are non professional, lack communication with your customers and all around very disregarding towards people time and money. I feel A Supervisior or manager needs to call me ASAP
Tiffany BKeep it just as is good friendly staff
Jacob HPerfect service
EDWARD WNothing He was very on point. Loved him He was the best
TISHA MMy original location was not in Jonesboro, but my original location not having what I needed sent me to the Jonesboro location.
Blakely VThe clerk spent more time smoking on his vaper pipe instead of checking me out. I have a lung disease and would not use this location again. This issue is not the location it's just they do not respect the customer.
JAMES MI turned in truck early but no discount, tried calling uhaul and over an hour wait
Betty WHave staff trained, they forgot the dolly, didn’t have the furniture dolly, and also forgot the furniture coverings which caused furniture to be damaged during my move. My pickup location was reassigned to a location 20 miles from my move out point and then I had to drive back from drop off 25 miles so wasted mileage on just travel to and from uhaul pickup/drop off.
Brigitte CThey need better knowage and training. They need to learn the system. They need to return the money they charged me and didn't tell me I would be charged.
Curtis PIf was the worst experience I ever had with Uhaul . I will never rent from Uhaul again. I think I was put though the crazy roller coaster ride . Two Cancellation, I got too the place too pick up the truck company didn't open until 11:30 . The truck sound the motor was going to fell off. They charged me 82.00 too rent the truck . I was on the phone with the operator for 2 hours for me too never received a text or email with the rental information.
LEASE W