Customer Reviews for Big Boys Toys

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Boys Toys

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Robert B. on

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Arrived young man was very nice got me in and out very quick

Stefan B. on

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very flexible with my pick up, especially the trailer, thanks

Wendy B. on

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Jim J. on

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Cynthia M. on

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The staff was so helpful! We rented a PU truck for 3 days, brought it back kind of dirty from the construction zone at Yellowstone and worried they might be upset. "No problem" was their take on it when we returned. As a side note- They had all kinds of cool rafting, ATVs etc. at great prices to rent. 5 stars

erica a. on

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I’m disgusted to have called your 800-number on Saturday partway through the rental explaining the problems I was having with the vehicle, cracked and unusable mirrors window cranks and fell off in my hand and a cab that shook violently and there was zero follow up. As a commercial driver with a current CDL with over 1,000,000 miles logged I would never send a vehicle in this condition out. The dealers at both ends I would rate five stars, however my experience with this trip will have me renting from another provider next time.

Jurney S. on

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Truck was not ready on time even though I arrived several hours after the scheduled pickup time. I arrived later in the day the. Scheduled and had to wait probably another hour. And the price was higher then I was told it would be when I booked on the phone. I was told since the price was higher and the rental time was longer then I had booked on the phone that the place I returned it to could refund me.

Ross R. on

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John C. on

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PAM S. on

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Customer service was exceptionally good. Very friendly and highly competent.

Jim J. on

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Maryanne S. on

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Matthew G. on

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Theses guys were great, prompt and got us in and out in no time.

Ron B. on

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JO ANN T. on

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CSR left office saying she'd be right back. She wasn't, and someone else finally showed up.

JO ANN T. on

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JAMES S. on

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JAMES S. on

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Jessica M. on

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JASON D. on

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Linda G B. on

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Laurin M. on

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kent m. on

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Dan S. on

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Open early all year.

michelle e. on

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Great customer service. Truck was available as scheduled, when scheduled no problems. Moving is hard enough without the hassle of truck issues, no problems here thank you!!

Andrew S. on

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Darryl P. on

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MARK G. on

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Again, very nice experience. Super friendly personal. Highly recommended.

Kevin M. on

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Gwen A. on

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Adam S. on

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Chrys P. on

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David M. on

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Wincie L. on

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Lowell T. on

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kari a. on

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Robert E. on

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Andrew M. on

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Lia X. on

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Fabulous people, easy going, made experience fast and pleasant. They unhitched trailer themselves, we left it in front of their building per their instruction, they didn’t ask us to pull it anywhere special or park it ourselves. Super easy! Highly recommended.

Dan F. on

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Wayson S. on

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Jeb was awesome. Very attentive, very professional, and well mannered.

Debbie W. on

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Shane M. on

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Great staff, quick and easy to deal with. A++

Curtis B. on

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Mike M. on

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Nothing. The people helping us were wonderful!

Bert S. on

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Thomas M. on

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Both times I dropped off the 26' trucks, the guys at Big Boy Toys looked at the driver side door problems and indicated they would get the problems fixed. They also offered to reimburse me for the quart of oil but it was in the truck when I picked it up.

Peter B. on

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Jim S. on

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Quick, efficient, and friendly service. Best U-Haul dealer in Bozeman.

Stasia O. on

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Staff is great. Personalable and helpful in every way. 1000% better than the Uhaul location on 7th in Bozeman. Will use them every time.

Brenda G. on

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ALLEN C. on

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Rachel L. on

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Kim A. on

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Great service and great store. It's going to cost me in the long run, because I will be back for rentals of all kinds!

JOSH L. on

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No issues with drop off location. Very nice people and fast service.

John C. on

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Thomas M. on

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Very easy drop off location and y The employees were very friendly and helpful.

Andre H. on

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Jeff G. on

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David B. on

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Diane C. on

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. on

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Your UHaul locations are great. The emergency line to call for broken down vehicles is atrocious. My husband and I each called several times to get someone out to help him and either the calls would get lost while waiting for a response from UHaul, or the responder would not have taken any action, thereby leaving my husband stranded in the middle of nowhere with no one coming out to help him. I then submitted a complaint to UHaul after the vehicle was returned. They told us we would get an email confirmation about the case/complaint and that someone would be following up. Still, no follow-up. After several moves using UHaul in the past, we will never be using UHaul again. TERRIBLE customer service from corporate. Would not recommend.

Sarah L. on

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Paul C. on

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Great service. Check-out/Check-in took no more than 5 minutes.

John W. on

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Joy H. on

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I am 100 per cent satisfied. Thank you Big Boys Toys! Excellent customer service??????

adrienne m. on

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Everyone was very courteous, helpful, knowledgeable and answered any questions quickly and to our satisfaction.