Customer Reviews for Big Boys Toys

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Boys Toys

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David B. on

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Diane C. on

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Your UHaul locations are great. The emergency line to call for broken down vehicles is atrocious. My husband and I each called several times to get someone out to help him and either the calls would get lost while waiting for a response from UHaul, or the responder would not have taken any action, thereby leaving my husband stranded in the middle of nowhere with no one coming out to help him. I then submitted a complaint to UHaul after the vehicle was returned. They told us we would get an email confirmation about the case/complaint and that someone would be following up. Still, no follow-up. After several moves using UHaul in the past, we will never be using UHaul again. TERRIBLE customer service from corporate. Would not recommend.

Sarah L. on

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Paul C. on

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Great service. Check-out/Check-in took no more than 5 minutes.

John W. on

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Joy H. on

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I am 100 per cent satisfied. Thank you Big Boys Toys! Excellent customer service??????

adrienne m. on

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Everyone was very courteous, helpful, knowledgeable and answered any questions quickly and to our satisfaction.

Lee Y. on

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chris g. on

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Angel M J. on

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Donald J. on

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Tarsha E. on

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Kelly H. on

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Excellent customer service from Jeb!!!

Mary Fran S. on

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Alan W. on

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Abigail S. on

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Gwen A. on

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kirby c. on

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hard to cross huffine with a large trailer due to traffic

mike d. on

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None. Was a flawless dropoff.

Todd C. on

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aaron h. on

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Michelle D. on

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Stacey Z. on

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The people at big boy toys are exceptionally helpful. They are always polite, honest and professional. They have anything and everything you could possibly need from uhauls, camping gear, recreational toys, and even baby stuff....like high chairs and cribs.

Robert D. on

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best transaction I have ever had. Easy to work with-great communication.

carrie l. on

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Ashley B. on

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Great experience!!

kenneth C. on

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Customer service was fantastic

Cody R. on

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Customer service was slow due to not enough employees. But as far as the process it was quick and fairly painless except for the cost.

Conrad W. on

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Easy process

Lee V. on

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do everything the same as you did with me

Yellowstone C. on

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These guys are great.

julia b. on

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The checkout process was quick and easy.

DICK G. on

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Everything was great!!!!

Leo G. on

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Can't think of anything at this time.

Cecile B. on

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Christopher G. on

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Mark S. on

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Evan K. on

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Patrick R. on

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Thanks to Big Boys Toys for impressing on U-Haul traffic how important it was for me to pick up my truck at this location. It would have been a logistical nightmare to pick it up anywhere else. I appreciate BBT going the extra mile to do this for me.

CHRIS B. on

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Ez in and out. Don't forget to change truck wiper blades!

Jean W. on

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Jeremeiah S. on

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The staff was fantastic and very helpful.

WAYNE H. on

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Needed better instructions on what to do if the straps came loose on the auto dolly. One strap came loose and I had to call U-Haul road service. Road svc guy gave me instructions and I had no further problems.

MICHAEL d. on

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Patrick R. on

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Keep doing what you're doing. The two young men I dealt with at Big Boys Toys were very friendly and helpful. I definitely will use this UHaul location again.

James H. on

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Molly T. on

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Jeb was incredibly helpful and nice to work with.

Janet P. on

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Knowledgeable, friendly, fast customer service. No improvements needed. This location is really excellent.

Randy C. on

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HELEN C. on

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Absolutely nothing! Jeb and Joe were super helpful!

Nicholas F. on

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Travis B. on

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Jeb was very helpful and friendly. He is a great kid and made our experience awesome.

Jessica M. on

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Erika S. on

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I would only ask that snow tires be considered for the vehicles during the winter. We had a very difficult time getting through any accumulation.

Sophie J. on

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Deborah B. on

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Very friendly and professional staff

lee m. on

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Joe K. on

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Fantastic service! Best Uhaul rental I've ever experienced. Was in and out in under 10 minutes and everyone was very helpful. Trailer was clean and worked perfectly. Keep up the good work!

Bryan S. on

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Very satisfied with the service. This location was more than willing to help us out with our transfer from one state to another. While looking for a place to live, they allowed us to park our 'full' trailer at their site for a couple of days. We would recommend this store; very helpful staff.

Dane S. on

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Randy A. on

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We were given a trailer that leaked, badly, our things were wet. U-Haul customer service terrible! We had to drive across 5 states. I had to make many calls, transferred many times, left on hold, and disconnected with no return call form person at U-Haul. We had to unload the trailer, drive an hour to buy caulk, fix it ourselves, reload the trailer, delayed our trip. One of the customer service people said we should be given full refund, but they couldn't give that to us. He said it was up to the drop-off location. The drop-off location would only reimburse cost of caulk. They said refund or discount was up to pick-up location, who denied it was up to them. Too much finger pointing and no compensation was given to us at all. I will never use U-Haul again.

john s. on

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The transmission went out on the U-haul and it was towed to o9ur destination.

Chuck L. on

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Good job

Najaria E. on

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Your service was all I expected and more. Thanks for helping me with this last minute need!