Customer Reviews for Big Boys Toys

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Boys Toys

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Johanne L. on

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All is good! You were referred to Caring Transitions of Bozeman by Mountain West Movers who picked up the truck! Thanks

STEVE H. on

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Mountain W. on

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I'm a manger of a moving company in town and Bridget is always super helpful and makes Big Boys Toys our favorite to use! Thanks girl you rock!

Jay b. on

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James S. on

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Tyler S. on

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Mountain West Movers loves working with Big Boys Toys! They are extremely nice and helpful! We really appreciate everything you guys do for us! Thanks! Ash & Cyd

Jeb H. on

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Sarah and Tom are the best, fulfilled every request. Only two employees at the shop during a large relocation for the business, but dropped everything to make sure I was helped promptly and efficiently. Would love to have 2 employees like those two. Thanks Sarah and Tom!!!!

DALE J. on

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Robert v. on

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Clark F. on

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Paul G. on

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Joe was great!

Cindy F. on

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Joy S. on

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They over charged me, They also charged my account for a $153.91 and another charge pf $54.28 along with the charge they were suppose to charge for $44.46. It has been 2 days I have not seen anything put back on my card yet.

Bill S. on

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Jesse a. on

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Sarah, helped me out on short notice, was really great.

Dale S. on

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SARA....SARA....SARA, you rock young lady...IF it wasn't for her I'd still be in Bozeman MT waiting for a trailer...she went far beyond what is expected of a employee...GIVE HER A RAISE in pay immediately

Michael F. on

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Nothing, great service,great price

Michael S. on

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Actually call people back when you say you’re going to don’t wait till the end of the day and make the customer call you back to remind you to do your job LOSERS Engine light on in truck Headlights not aligned properly for proper night driving vehicle was unsafe The engine was not tuned correctly and it was missing causing us to use twice as much fuel as normal TERRIBLE VEHICLE I WILL NOT BE PAYING YOU DISPUTING CHARGES YOU DID NOT PROVIDE VEHICLE AS ADVERTISED!!!!!!!!!!!!!!!!!!!!

Arden N. on

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Stephen H. on

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David S. on

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Dan S. on

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Have newer truck with a decent functioning radio. The truck had a few minor issues with cosmetic damage, and one bigger issue with a broken right rear view mirror.

Christopher H. on

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Susan T. on

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Overall the place was fine and the staff was friendly and helpful. BUT... I ordered a 15' truck weeks ago. When I got there, it wasn't available. In desperation, we took a cargo van. (We had a choice between that and a bigger truck, but we were on a budget.) Don't you have a "If we don't have it, you get $50" policy or something!?! Anyway, we were in a hurry and desperate so we just took the cargo van. I'm bitter about the whole experience. Susan Tenhor, 360 Mountain Lion Trail, Bozeman, MT 59718 tenhorsun@aol.com

Chris D. on

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Nothing to improve! The service and customer interaction was absolutely excellent from the person who helped us.

Ben L. on

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Darin S. on

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LARISSA S. on

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Awesome ! Super nice ! Thank you

Sue T. on

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Karen L. on

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Very helpful, on the phone and in person. Helped me get exactly what I needed.

Robert B. on

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Arrived young man was very nice got me in and out very quick

Stefan B. on

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very flexible with my pick up, especially the trailer, thanks

Wendy B. on

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Jim J. on

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Cynthia M. on

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The staff was so helpful! We rented a PU truck for 3 days, brought it back kind of dirty from the construction zone at Yellowstone and worried they might be upset. "No problem" was their take on it when we returned. As a side note- They had all kinds of cool rafting, ATVs etc. at great prices to rent. 5 stars

erica a. on

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I’m disgusted to have called your 800-number on Saturday partway through the rental explaining the problems I was having with the vehicle, cracked and unusable mirrors window cranks and fell off in my hand and a cab that shook violently and there was zero follow up. As a commercial driver with a current CDL with over 1,000,000 miles logged I would never send a vehicle in this condition out. The dealers at both ends I would rate five stars, however my experience with this trip will have me renting from another provider next time.

Jurney S. on

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Truck was not ready on time even though I arrived several hours after the scheduled pickup time. I arrived later in the day the. Scheduled and had to wait probably another hour. And the price was higher then I was told it would be when I booked on the phone. I was told since the price was higher and the rental time was longer then I had booked on the phone that the place I returned it to could refund me.

Ross R. on

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John C. on

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PAM S. on

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Customer service was exceptionally good. Very friendly and highly competent.

Jim J. on

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Maryanne S. on

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Matthew G. on

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Theses guys were great, prompt and got us in and out in no time.

Ron B. on

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JO ANN T. on

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CSR left office saying she'd be right back. She wasn't, and someone else finally showed up.

JO ANN T. on

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JAMES S. on

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JAMES S. on

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Jessica M. on

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JASON D. on

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Linda G B. on

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Laurin M. on

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kent m. on

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Dan S. on

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Open early all year.

michelle e. on

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Great customer service. Truck was available as scheduled, when scheduled no problems. Moving is hard enough without the hassle of truck issues, no problems here thank you!!

Andrew S. on

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Darryl P. on

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MARK G. on

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Again, very nice experience. Super friendly personal. Highly recommended.

Kevin M. on

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Gwen A. on

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Adam S. on

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Chrys P. on

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David M. on

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Wincie L. on

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Lowell T. on

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Nothing

kari a. on

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Robert E. on

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Andrew M. on

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