I'm upset with the U-Haul place on 7th in Bozeman. Due to things out of my control, I could not make the pick-up time. I called a head and they told me they would save the 15' truck. I called again later and they gave it away. Very poor, poor, poor business on U-Haul side. Your employee, a lady, said, I wonder why he gave it away?" Lucky for me, she found the 26 footer at Big Boy Toys. Very inconvenient! A.J. KingAndrew K.
Customer Reviews for Big Boys Toys
(U-Haul Neighborhood Dealer)
Bozeman, MT 59718
(NEW LOCATION 69 NEW VENTURES WAY BOZEMAN MT 59718)
Services at this Location:
- Mon-Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
24/7 pick-up not prepared and my truck rental pick-up was delayed until the following morning. Owner/Management could care less for my inconvenience. Incorrect hours of operation between U-Haul and Big Boys Toys delayed my pick on the following morning. They didn't open until 9am. Also was charged $10 for insurance that was declined. Owner, Kevin promised to reverse the fee and did not. This is my third strike renting from Big Boys Toys!!!Paul H.
I rented truck to start at 8 am. Got to location and dont open til 9 am. Waited til 820 then noticed that keys in truck we are renting and I had marked mobile pick up so we thought this is weird but it was only truck sitting there with keys. So we took truck to start moving since I had hired workers to start at 8. Get 20 min away and get a call I have to come back because truck not checked in from previous day. Grrr didnt get to location until 10am. Wasted my time. Not happyPatricia R.
An average experience.Ashley H.
Customer did not leave a comment.Kimberly B.
Kevin, the owner, knows his business and I was able to get in and out of there real fastJohn C.
Customer did not leave a comment.DONALD RICHARD L.
Customer did not leave a comment.James P.
Customer did not leave a comment.Jason B.
I am satisfied with the service , thanks ðŸ‘James G.
This is my favorite location to rent u-hauls from! Everyone is very friendly and professional.Cameron M.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Uriel U.
Customer did not leave a comment.Jeffery M.
Very helpful staff assisting with check-out and check-in. Helped that I could take car of nearly all the paperwork in advance & just simply sign & drive off. Very convenient location for outside hustle & bustle of Bozeman as well.Richard L.
Customer did not leave a comment.DONALD DUANE H.
Customer did not leave a comment.Jason M.
I will only deal with this location from now on. This is my second time renting from Big Boys Toys. Both times I rented from wonderful experiences, unlike the corporate store on 7th...Matthew B.
Customer did not leave a comment.Michelle L.
Customer did not leave a comment.Keith E.
Customer did not leave a comment.Christopher B.
The woman who checked me out and then back in was phenomenal with her customer service skills!!! I have rented from the corporate store on N 7th and have run into nothing but trouble. I will only rent from the wonderful woman at Big Boys Toys from now on!Matthew B.
Nothing - the guys are extremely nice & helpful.Dawn K.
Customer did not leave a comment.Matthew H.
After getting home, I discovered tires were bald and one tail light didn't work.Don A.
Customer did not leave a comment.John M.
Customer did not leave a comment.Blair H.
Customer did not leave a comment.William P.
Kevin and Joe were amazing to work with!!katie R.
The person helping us was friendly and helpful. The front of the truck was covered with bugs. We had to ask them to clean the windshield. The floor in the cab was dirty with sand and dirt. The coolant level was very low. A back-up Camera is needed on the truck.Jewel W.
When in doubt, haul it out. We were stuck at the airport nowhere to go and decided to go online through uhaul and rent a truck. The process was easy and the service was excellent. Would reccomend 100% for any rental needs.Caden A.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.Norman P.
Customer did not leave a comment.Richard L.
Only saw one girl on the phone behind the counter. Did not acknowledge when we walked in the door. 15 minutes later about 10 other people came in did not acknowledge them either.KIMBERLY B.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.KYMBERLY G.
The person who was there when I dropped off the U-Haul was great and extremely welcoming to the area. I extremely recommend doing business with this location.Ilyssa N.
A well run business that got us on the road quickly and handled our return efficiently as well. Special thanks to both Joe and Becca who were knowledgeable and helpful, and were pleasant and easy to work with as well.Peter S.
Customer did not leave a comment.Samuel L.
Customer did not leave a comment.Jordan S.
Customer did not leave a comment.Alec M.
Personnel were outside ready to help so I never saw the condition of the store, hence the N/A on location. Excellent service!DON K.
The trailer was not usable for me not really the locations fault it is a equipment problem they couldn't have known only had to deal with.Lukhan C.
Front right tire was lowâ€”kept needing air.Steven C.
The truck we used was shaking very bad while driving.Dustin H.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Shawntel S.
Unfortunately, the business (Big Boy Toys) was quite rude to several customers and me. The young lady working was fairly slow with the first customer, which was all right as we all have those days and their business has paperwork to file for each customer. Then, as the customer in front of me finally walked up, she ignored her and took two 6+ minute phone calls while ignoring the in-store customers. In total, I was in the business, simply trying to get the keys, for 30 minutes which cut a half hour off my 2-hour truck reservation. When I asked politely asked if I could pay to add an additional 30-60 minutes to my time since I didn't want to return it late, she snapped at me yelling at me to return at the original time in a rude and demeaning tone which didn't seem warranted. I understand there was a customer needing it after me but the rudeness caught me a bit off guard. Then, she could not locate the keys for another 5 minutes. A nice young man who was also an employee of the business ended up finding them after she yelled at him to go start looking. It was quite uncomfortable. Overall, because of the poor customer service at the business, I would strongly recommend any other U-haul location to pick up your items/trucks/etc from. As for the vehicle- the location is quite isolated as well, so mileage added up quickly. It ended up costing $50 for less than two hours which was far more than expected and quoted. However, the vehicle was quite clean and drove really well and did exactly what I needed! I was also impressed and appreciative of the convenience and ease of the iPhone app.Peter B.
Customer did not leave a comment.gary S.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.CYNTHIA M.
Customer did not leave a comment.Philip B.
Very friendly staff.Paul B.
They went out of their way to make sure I was safe for the road.Keith J.
Even though they were busy with other customers, they got to us in a fast time. They ran back and forth instead of walking which shows me they cared about our time.Douglas T.
Customer did not leave a comment.Troy F.
Customer did not leave a comment.Johnnie R.
Customer did not leave a comment.jesse M.
They were great. Very easy experience especially if you check in online.Dave M.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.Kyle M.
It was perfect!Gregory L.
The guy that helped me was great to work with and very friendly. Would definately rent there again.Kyle H.
Customer did not leave a comment.Sherry S.
Customer did not leave a comment.Paul S.
Always a great experience working with the people at Big Boys Toys. Far superior to the uhaul on 7th here in Bozeman.Michael M.
The pick up time could have been earlier, they had to pick up the trailer at another location so it was not available until after 11.Joshua B.
Make so customer doesn't have to go drive 2.0hrs to pick up reservation items on my dime the customer also was told wasn't being chard's for the 2day extra and was still charged me for it would like my money back and U-Haul to do what saidBrian W.
Customer did not leave a comment.Anita D.
Nothing at that location Great customer service and experienceDuane C.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Lance C.
Best. Uhaul. Ever.Joe K.
Big Boys Toys has always come through for us with excellent customer service and a quality product. This experience was no different. Thank you!Jason M.
Customer did not leave a comment.Betty F.
Thank you for the friendly service and flexibility.Cary M.
Big boy toys is a great place to pick up your uhaul.Donald F.
Customer did not leave a comment.Timothy N.
Take some tunes with youcarla S.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Morgan B.
Super helpful staff, professional place and I think her names Sarah, she took care of my return, really well spoken and professional!Jay M.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.john F.
Customer did not leave a comment.Cathi C.
The demand for 6x12 trailers was unbelievable! There we three trailers at the main location in Bozeman the day I had my truck checked out, but two days later they had gone. We had a reservation and I was a little put out that we had no trailer. But the folks got on the phone and located one at Four Corners. So by the time I got there another had been delivered. I had to take the trailer to Bozeman to get the lights fixed. I got the trailer back there to have them work on the lights, another trailer had made an appearance. What traffic. All of the representatives at both locations worked diligently to get us on the road!!!karen P.
Customer did not leave a comment.Mari C.
Customer did not leave a comment.roger R.
You have the greatest staff. Sarah is always awesome and keeps us returningCary M.
Customer did not leave a comment.Joe S.
Outstanding customer service. No other words to describe our experience and their willingness to solve concerns.Jacki C.
Customer did not leave a comment.Doug M.
Great and rapid rental.. Prefer this location rather than the corporate store. In and out under 10 minutes. .muddy parking lot. Can't be helped when snow melts, otherwise it's probably dry. but i tracked a lot of mud into my car and their shop.kevin P.
Check pulling out ramp before using. The ramp on our truck was very difficult to pull out and was leaning too far right. Otherwise the service was fantastic and the truck operated perfectly.Marc S.
Customer did not leave a comment.Travis R.