Customer did not leave a comment.Yueh-Way S.
Customer Reviews for Big Boys Toys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommended!IOANA S.
The low rating is for the Uhaul experience, NOT the location. I reserved a pick up location that would have only meant a total of 10 miles of use of the truck. Instead, U-haul booked me a pickup location 10 miles from my requested location. I had to pay for a 20 mile round trip of mileage and gas totally 35 miles use of a small truck. U-haul was miserable to deal with, and even the pickup location informed me how horrible working with U-haul is. So what would have cost me perhaps 30 dollars total cost me 55 for the extra miles and gas. All I heard were excuses from U-haul instead of them trying to help me. U-haul sucksRick P.
Customer did not leave a comment.Erin P.
Customer did not leave a comment.CYNTHIA W.
These guys are awesome!Joseph P.
The vehicle was clean on the outside but the inside was not. Probably was not cleaned after the last renter. I did clean it for them when I returned. Vehicle drove nice. The guys were friendly and the checkout on the internet was quick and easy.Paul G.
Customer did not leave a comment.Mark J.
Uhall was well below half. Just around under 3/8ths of a tank Used it for a few hours and drove around 20 miles. Filled it up to a bit above 3/8ths and then was charged 52 dollars for gas. People art the drop off location I was at were very helpful and refunded me the money. Just frustrating it even had to occur.Marielle V.
Customer did not leave a comment.Dan W.
Customer did not leave a comment.JOSEPH P.
The inside of the uhaul was dirty and I had to clean it out. I also had to ask the folks who put the trailer on my car to check the lights, etc.Katie G.
You again changed my location - corporate was awful the local people were fineJudy M.
Customer did not leave a comment.Bianca K.
Brad was a big help connecting an argumentative hitch. He was able to dig up some extra parts to make the connectiondean O.
They told me just to leave the vehicle where it was and that I'd get check it papers with in 3 hours. I told them to do a walk around with me and I filmed the return condition and mileage. Fuel was left with the required 11/16 but hours later I get chartered because they checked in at 5/8. I'd bet the you the boy wouldn't know 11/16 is. Crap to be charged $15 for fuel because they do the paper work when your there.. Also the 6 times calling the 800 number the hold times where up to 51 minutes. Truck quality and performance were exceptional. I have commented to friends how nice the truck was. But fuel thing seemed to ruin it.Michael N.
Truck needed an oil change, new windshield wipers & could've used a good wipe down on the interior. Otherwise pick-up & drop-off was easyAaron N.
Customer did not leave a comment.BRENDA H.
Customer did not leave a comment.Cheryl R.
U-Haul made me wait even though an identical trailer was sitting right in front of me, because it was reserved by someone else. I had to wait when "my" trailer's previous renter returned it late, then it had to be inspected, cleaned, and checked in to the system before I could have it. The other trailer, which was ready to go, was still sitting there when I finally got on my way an hour late. Not logical, not customer-friendly.Nathan L.
Good customer serviceROBERT R.
Customer did not leave a comment.Alexander B.
Big Boy Toys was great to work with! Very accommodating! Other uhaul locations weren't at all. Very smooth transaction, they worked with me everyday possible! A++++MELISSA B.
Very friendly and helpfulGRAHAM N.