Customer Reviews for Big Boyz Toyz MS LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Boyz Toyz MS LLC

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Reginald J. on

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There was a dog in the place of business. The dog barked and growled and it was an awful experience. We pre-registered and paid beforehand and still had to wait --would never recommend this place--

Terrell O. on

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Bobby Joe W. on

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Location looked deserted.

Tim J. on

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JOSEPH M. on

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john J. on

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jeffory M. on

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Tanya W. on

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The truck was completely dirty inside the cab and back...The front had trash inside both doors and floors were dirty. The back had an oily substance on the floor and was very slippery. I sweep and mop the back before I loaded my furniture.

David K. on

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When a pick up location is changed, you need to notify the customer. The last text message I had received was to pick up at the location I had requested. When I got to that location, they really could have cared less. They gave me customer service number, and told me the address for other location.

Debra S. on

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Mark T. on

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Aubrey P. on

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This location is not conveniently located to just about anyone outside of the downtown Jackson area. I would not go here alone. I wish you were asking about our overall experience, it was terrible.

Gary B. on

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Garret H. on

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Suzanne K. on

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Robert G. on

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SHANNON J. on

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vanessa L. on

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My reservation was for 8am I didn’t get my truck til 9:45, as I sat in my car waiting there were homeless people approaching my car asking for money and cigarettes. When I called in one of the customer service rep was rude and insisted I had to download app to get truck when I wasn’t told that. I wasted time doing what she told me only to have it NOT work so I had to call back a third time that’s when I was told my appointment wasn’t set up for me to have to check in online. I was offered nothing to make me whole, I’ve always use u-haul the North Jackson location but I was sent to the south Jackson location because of availability a mistake I will never make again, I received no apologies and ended up paying more than I would normally. I will NEVER USE u-haul ever again.

Stevie B. on

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Although the truck was clean, we had problems with the transmission switching gears

Stevie B. on

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Have truck scheduled for regular maintenance repairs. The transmission was acting funny and didn’t want to switch out of second gear

felicia M. on

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Joe W. on

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demond H. on

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rod A. on

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Can’t think of anything they could have done to make it better They were courteous and I was glad to deal with them They were the same when I returned it

Donald B. on

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Disorganized process at the pick-up location & it took longer than expected to complete the documents.

JOE J. on

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Jerry W. on

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Michael R. on

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Kirby L. on

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There's no real organisation to the parking area. There are only a few trailers pulled up to the side of the building and no real indication where to put the truck i had.

Robert A. on

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Carol G. on

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