He was above acomindating. He kept me informed on the status of my rental.
Customer Reviews for Big Bs Automotive & Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Big Bs Automotive & Towing
I reserved a truck 3 weeks prior to my moving date. My pick up location got switched out to a place an hour and 45 minutes from my home. My original order indicated a guaranteed DOLLY. I get there and no workers are on site. It turns out Saturday's are by appointments only. I check my account and it says my check in reservation was expired. I had to call customer service to dispatch what the hell was going on. I eventually we got the key code and got on my way. I get back to move my things and there are NO dollies. This was really poor service and communication on UHauls end.