Customer Reviews for Big Country Graphics & Printing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Country Graphics & Printing

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Susan R. on

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Customer did not leave a comment.

fredrick p. on

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Maybe convert costs to kilometers for people who use metric and not imperial.

Susan R. on

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MUHAMMAD I. on

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Customer service better attitude

jeffrey r. on

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James L. on

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Falsified Return Date so as to charge me for Extra Days. UNACCEPTABLE!!! Also Falsified what the Fuel Gauge was reading when returned. UNACCEPTABLE!!!

Philip M. on

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Cody F. on

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It could have been explained better what paperwork I needed to drop off when doing so.

FELICIA S. on

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Mike K. on

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chenwei J. on

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I ordered U-haul truck at Three Hills but they send me to Drumheller which is 70 kms away without any discount. I have to spend one and half hours to pick up the truck.

Scott M. on

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I'd say just keep what your doing

ernie k. on

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Nothing, Ed has an excellent operation.

Karen T. on

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Friendly reception. Could not help unhooking the trailer as it did not have a jack but understandable. At least they spoke English.

Allan C. on

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Dropped vehicle off, location was closed. Had filled it up to the correct reading as was on the gauges. However when I dropped it off the ground in their lot was not level in any manner at all, so the gauge was reading just under where it read on the contract and these **** charged Me another $15+ in additional fuel, when i went in and challenged it some **** ******** ****** refused to reverse the charges, scamming ****....

diane m. on

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GOERGE K. on

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Other than the truck mixup, everything was fine.

Karanvir M. on

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Frederick P. on

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Mark S. on

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SHELLEY B. on

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The lady I booked through guaranteed me that the 5x8 would fit a king size Bed & Dresser. I asked her twice! Don’t tell people that. The pick up Location found the hitch frozen in the ground , no help from anyone , had to chip it out.

Cassandra B. on

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Yard was easy to access. Clearly marked building. Had my equipment checked in and a bill sent shortly after they opened the day after I dropped my truck off.

Kelcy T. on

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Terry G. on

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Very easy return Pleasant experience overall

Larry W. on

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harvey s. on

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Brent H. on

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Brian C. on

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Rate to go to Red Deer and back. Very expensive. Had the truck a 15 foot truck less than 24 hours and it’s over 340.00 dollars. Windshield disgusting, was told it had a half tank. Did not notice till I got home which is less than 2 km that it was just over a quarter tank. Really should have said something but was in a rush. I have rented uhaul before but a 1.25-1.30 a mile??

Andy S. on

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I first ordered a larger cube truck and had to go to Hanna or Strathmore to pick it up and come back to Drumheller. Totally unacceptable for the mileage would have been more then the actual rental. Service from Drumheller was far more better.

Darren O. on

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Brian C. on

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Austin B. on

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Tawanda M. on

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You’re good

Glenda B. on

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Good service, but needs too take more pride in their public washroom.

Stephanie W. on

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Friendly and helpful, but could stand to be open earlier than 10am on a Saturday.

Grant S. on

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Customer did not leave a comment.

Brandon G. on

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not have 10 pick ups from out of town at the same time with 1 computer illiterate old fella working. had like a 2 hour wait my transaction was the only smooth one

Derek G. on

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-I was charged for a dolly then told they didn't have one and couldn't get refunded -Cab was messy with cereal, dirt, and dust which I cleaned up -Cup holders had dried pop in them with bugs and dust in the mix showing it hadn't been cleaned in a long time, but I was charged for cleaning them despite leaving the unit far cleaner than I found it -I had to drive 50km further as I was told I couldn't get a unit in Brooks which is where I reserved adding more cost to me -the windshield was streaked with bug splatter built up and dried on which I cleaned -I dropped it off with 9/16 tank full when I got it at 7/16, but they said it was only 1/2

Keegan B. on

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Location was fine. All my issues were based in the Terrible UHaul phone App. Nothing works when you need it to and it crashes repeatedly while you are attempting to finish your contract.

Wayne D. on

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We had 2 people looking after us; both very capable. Very reasonable price we thought. All good. Would use again, no question.

Cathy R. on

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Darren W. on

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crap hooks on trailer as they do not fit chev 1500 or ford f150 No ramps.

Jim M. on

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Stanley L. on

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JULIUS M. on

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After almost 30 years of renting uhauls this is the worst of all. Don't know if i will ever rent one again. I will tell my friends the very bad time of having to drive over 4 hours to get one. And you guys don't care about your customers.

dan n. on

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The older gentleman was, in my opinion, rude and abrupt with the customer ahead of me. On another matter, this was not the original location for pickup. The day before pickup, I was advised that the original pickup location was no longer in business and the nearest unit available was 140 km away. Not very impressed.

Darryl R. on

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Angela G. on

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Very nice and looked after us promptly

Christin R. on

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Aaron F. on

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We were originally scheduled to pick up our truck at 1pm. We were informed the day before our pick up that the truck wouldn't be there until 3pm. If the previous customer hadn't agreed to drop their truck off early, we'd have had to go with a different company.

Greg A. on

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Almost of available inventory/trucks at each location would be great

Timothy F. on

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James D. on

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Casey M. on

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All units should have a jack on them to allow for easier hook up and off load. They are extreamly heavy to try to lift off by your self. Thanks

JEFF G. on

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The staff were very friendly and helped me with hooking up the trailer etc. - great service! I cannot suggest any improvements.

Jeff G. on

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Brandon L. on

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The gentleman who helped us here was kind, friendly, and speedy in his service. We are thankful for his speedy service as we were eager to return the dangerous vehicle we were given by the Uhul location IN Ottawa, ON.

JOSEPH B. on

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Sandra C. on

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We were not informed in regards to how the fuel worked. If we had known that the amount of fuel that was in the vehicle was sufficient to take us to Red Deer and then filled up to return with the correct amount of fuel when return u-haul it would have been greatly appreciated. As it turns out we ended up returning u-haul with more fuel than required. This maybe something that needs to be made clearer to customers!!

BERNARD G. on

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Jason W. on

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The first time I showed up for self registration vehicle was not ready and no one there. I had to cancel reservation and leave. The next weekend I showed up again and was guaranteed rental. Once again self registration not working and no one at sight was told by uhaul Rep to come back at 10 am and I would recieve 50$ refund for guarantee. I don't see the refund on my bill that was emailed but instead a charge for 70$.

rosemary r. on

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shauna L. on

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Vehicle was not fuelled fully and box was dusty

Allan A. on

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Maryanna T. on

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The person helping us out was super friendly. We did get upsized but overall everything went smoothly

Breanna R. on

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Robert P. on

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ANNA Y. on

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On the financial side, I had to pay for 2 days because it was possible to get same day service.

Lyle D. on

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