Customer Reviews for Big Lake Rental & Housing
(U-Haul Neighborhood Dealer)

Rating:

5.0

This guy is top notch. He goes out of his way to make customers satisfied. Will continue using this location.

Rating:

3.0

I had to call the toll free number to get anyone to show up. The lady on the toll free number was great. Ahe made it easy. 2 gentlemen eventually showed up.

Rating:

1.0

Tried calling 3 different phone numbers. No one answered. No information on where to put the trailer. No one in office to help. Heard from local town people that the guy in charge of U-Haul is drunk at bar everyday. Never renting from U-Haul again if this is how the return is going to be

Rating:

3.0

Empty desolate lot in rural Texas. Next to an abandoned building. No personnel on site. Everything was totally fine, I just left the trailer there - but really seems like U Haul has lowered their standards

Rating:

5.0

I have used this location several times and have had an enjoyable experience every time.

Rating:

1.0

We tried to contact this UHaul Location by phone for TWO DAYS, to drop-off the Tow Dolly 9/13 & 9/14.. Called at least a DOZEN TIMES (325) 884-1599.. All we got was a Circuits Busy or Number Not Available. never did connect to them.. Finally this morning I drove the 28 MILES to their location and could not find ANYONE to even talk to!. NO ONE AROUND either of the 3 places that UHAUL Equipment was Parked.. A neighbor to the Fenced lot told me he had not seen anyone for a WEEK! I just dropped the TowDolly in the Fenced Area with several other UHAUL Trailers!. We tried to call the UHaul Help Line 3 times over those days. And each time we were told WAIT TIME of 30 MINUTES!! I have Rented UHaul over 100 times for OVER 50 YEARS.. I NOW have reservations about using your Company. As this was the SECOND Rental in a year, that we had issues with this Drop-Off location.. There was another Couple there to Drop Off a Truck & Trailer while we were there, the had been trying to Drop Off since the Day Before.. I told them there was a UHaul in Midland, TX. And they headed to that location.. The couple was leery of going that far, but could not wait anymore for someone to help them!

Rating:

1.0

Not clear where to leave vehicle. No one available to answer questions even over phone. Phone number provided on contract was not in-service.

Rating:

2.0

When we arrived to pick up the trailer it looked like an abandoned building, we had to search for a number then wait to be called back then drive another few blocks to a different location were the trailer was. Then we had to fill out all the information over the phone I had already done online,we also had to wait for someone else to arrive to help hook it up. The next day I received a notice that my agreed drop of place had been changed to another town half an hour away, I spent more time contacting uhaul about dropping it off at my original destination than I did actually using the uhaul...spoke to so many different people and none of them helped with the issue I called for I just got passed off or given another number to call that was no help. It was not a very pleasant experience...it made the moving process do much worse..

Rating:

5.0

Awesome service. The only thing was that after we plugged in the light adapter, the Dolly's lights were not working. But other than that, everything was great!

Rating:

5.0

EXCELLENT customer service. THANKS TERRY!

Rating:

4.0

Awesome staff and location...

Rating:

5.0

The only issue I had at all was the phone number listed needs to be updated. The “manager” was super great and extremely helpful. Will definitely use again.

Rating:

1.0

Have the working phone number for the guy who runs the big lake location. We had to wait 45 minutes before we got the third and correct number. Terry was in no rush to get the paperwork filled out. It took about an hour and a half from the time we got there to the time we could finally leave.

Rating:

5.0

They made sure everything was fixed gave me corporate number to handle my issues from previous pickup location was very sweet and kind definitely go back

Rating:

1.0

Took me 4 days 3 reservations and the police to pick up my uhaul

Rating:

3.0

It is the ONLY U-Haul for over 55 MILES. The only other Dealer for 30 miles at a Motel in Rankin,TX, that was very nice and KNEW what they were doing closed.

Rating:

3.0

I had a 0900 Drop Off Appointment. We finally located the guy by phone at 0937. Still home and sounded like he was woke up. We dropped the Truck & Dolly and put the keys in the Drop Box that his neighbor showed us where it was. Equipment is at a different location than the Office. So we left the Equipment with the numerous other Units in a Fenced Lot about 1/4 mile away.

Rating:

2.0

Be truthful and forthcoming when people inquire and request equipment rental. Be honest about equipment being available Or not. Do not offer to personally tow a car and then lie over the course of two days. Especially, when the initial inquiry did not suggest we needed any further assistance than the simple rental of the Car dolly to begin with.

Rating:

2.0

Availability of person to return equipment.

Rating:

5.0

Customer service was excellent; considering all the locations I have used, this was the best, by far.