They made 2 credit card charge for the same serviceROGER B.
Customer Reviews for Big Mikes Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Randall T.
The worker at the pick up location was AWFUL. Seemed very inconvenienced by the fact I was picking up the uhaul and not buying anything from his gas station. Upon getting the uhaul, it was just a TAD above empty. I went back inside and asked if I could receive gas in it and he said no, just return it how you got it. I've rented from uhaul before and they were always at least almost full. Not sure if this was a policy change or laziness on the workers part, but made the start of my moving experience super poor.Morgan K.
Guy that I picked it up from was not knowledgeable about drop off locations etc.. had a hard time communicating to me.Jim M.
The vehicle I rented was old and showing signs of age. The steering wheel had a good amount of play- but I would expect that for a vehicle with 150,000 miles on it.Jon V.
Customer did not leave a comment.KHALED A.
You should write information telling your customers thta tha u-haul rental is inside the gas station.ANA R.
Good serviceTammy P.
Customer did not leave a comment.LUIS M.
Thank you for your serviceNORBERT P.
The gentleman who rented me the truck was very friendly and helpful and I was very pleased with his service. However Uhaul's system shutting down really messed me up. I ended up getting run around town and it took me 6 hours to finally secure a truck. I rated the location as excellent because they were great, but my experience with Uhaul overall was pretty terrible.CHRISTOPHER S.
No help really, over charged my account and have to pay a fee because they didnt close my account out the next a.m. charged me 120 for a trailer i used for 3 hrs. My money still havent came on my card. Just will have a 30 over draft fee for there mistake.LARRY H.
I love the service he was amazing with memichelle O.
Customer did not leave a comment.Scott O.
Considering my Patronage and dedication to uhaulSteven H.
clean more in the trucksStanley D.
Customer did not leave a comment.Oscar A.
Customer did not leave a comment.Christine T.
ðŸ‘ great thanks and good priceCEDRIC W.
Customer did not leave a comment.JOHAN R.
Customer did not leave a comment.Pamela L.
Customer did not leave a comment.GRACE G.
The wheel alignment on the truck was horrible. The vehicle was very difficult to drive. The steering wheel had to be all the way vertical, as if I was making a right turn, in order to drive straight.Jared B.
What the actual fuck!?!? Why in the hell would you direct someone to the sketchiest gas station I have ever had the displeasure of being at in the middle of the night!?!? And despite the fact that internet access is necessary to do this transaction there is NO wifi available. AND there is no one there to help. If you don't have the infrastructure for a 24/7 hours return that's fine but don't LIE and say you do and have me drive all the way out the Tampa (because the dropoff in Riverview that was available online apparently doesn't exist) waiting to get killed by whatever psycho is roaming around at midnight while you figure out how to get your shit together. Additionally, nothing about the instructions I was given was helpful. And why would you ask for the paper contract when 1) you apparently don't need it since you already have it and 2) you didn't state that ahead of time. Everything about this entire interaction was extremely unprofessional. Either get someone out there at night time, create an efficient and user friendly automated checkin station, or don't accept 24/7 returns. Because had I known your "quick and easy 24/7 return" was this ridiculous I would have gone in the morning during business hours but this was unacceptable.Elizabeth T.
Customer did not leave a comment.Orlando S.
Customer did not leave a comment.jacqueline H.
Customer did not leave a comment.Ross Q.