Customer Reviews for Big Mikes Food Store MLK

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Mikes Food Store MLK

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Lacie S. on

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I’ve used uhaul in the past and I called and reserved my reservation weeks ago, I even called to make sure everything was correct the day prior. When I went to go pick up the uhaul from the place literally across the street from our townhome the woman was rude and acted like I was bothering her when I was confused on why I was being charged $122 dollars when I was only moving 10/15 mins down the road and had a 15 ft truck. Then she couldn’t even find the record of my drop off location. When I asked her if it would be cheaper for me to drop the truck back at the gas station she just shrugged her shoulders and said probably but idk! After she charged my card she didn’t even check the gas mileage and she didn’t even walk around the truck to make sure everything was ok, I didn’t even get paperwork! By that time I was so frustrated I just wanted to leave and figured I’d call about the concerns when I dropped it off. We finished with the truck by 12:00 ish and then when I went to the drop off location I originally reserved come to find out the storage place didn’t take uhauls!! So then I had to be send to another uhaul 5 mins down the road! Once I dropped off the uhaul and spoke to the woman at the desk I explained to her what happened and how I was charged $122 dollars and didn’t even check the mileage or do a walk around with me. She apologized for the situation and said that wasn’t acceptable and that she would put in a request for me to be contacted for the situation to be fixed. She was the only part of the whole experience that actually seemed like she cared! I needed this move to be affordable as possible and I don’t think it’s fair I’m being charged $122 dollars to move 15 mins down the road and have horrible customer service experience like that and being pretty much scammed with the price! That price is FAR from what I was told over the phone

Hunter R. on

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Christa H. on

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Completely out of intros and rude beyond belief , the lady behind the counter accused me of being on drugs living in the van she than asked me what was I going to do with the Gatorade in my hand I said drink it she made fun of my pants. I have never in my life had such a rude confrontation in any situation being a customer

CHAD Y. on

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EDWIN J. on

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Sabrina P. on

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Susan S. on

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When I made the reservation over the phone, I asked for blankets to protect my furniture, but when I picked up the truck, they did not have them there. Also there are signs inside the truck cab saying to refer to the user instructions, but there were none.

Ali S. on

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Best location, fast and easy , 5 star

Ali S. on

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Best customer service!!!!! Highly recommend

Jimmy R. on

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Make sure the person who's trained to schedule truck rentals is present when customer arrives to pickup truck.

Mark W. on

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austin M. on

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Jarey B. on

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I wouldn't recommend this location to anyone. I paid for a one way uhaul from seffner to pinellas park. Upon arrival I was told i had to bring the uhaul all the way back to seffner the same night. The truck came with a quarter tank of gas in it. Then i was charged an extra 88.86$ the next day. 30 for gas and 49 for ez fuel service. This is outrageous. I will be writing the company and claling my bank for uhaul charging me an extra 88 without being authorized. I've called and emailed the contact info and haven't gotten a response