Customer Reviews for Big Oak Center LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Oak Center LLC

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Colleen T. on

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Customer service very cool.

Darin M. on

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The uhaul center I was sent to was nowhere near where I was going. This was my only significant issue with my experience.

James D. on

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Very satisfied

Scott F. on

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My reservation was made for another location but 48 hours before I picked up the truck I was told my truck wasn't available. So I had to, at the last minute arrange transportation to pick up at this location approx. 2 1/2 hour round trip, plus the time at the desk checking out the vehicle But then I still had to pick up my vehicle tow dolly from my original reservation location.

Brian G. on

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The location was just fine and the gentleman’s customer service was outstanding. However, UHual is a bunch of idiots who don’t care about their customers. I reserved a trailer for pickup a week ahead of time only to receive a call the day before saying the closest one was 2 hours away as opposed to 5 minutes like I had reserved. They then tried to charge me more for a smaller trailer 30 minutes away and were unwilling to make any accommodations. The gentleman was able to get me the smaller sized trailer for a lower rate and did his absolute best to find me a larger one.

robert L. on

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Robert L. on

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Tim P. on

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Terese C. on

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Monica C. on

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I had to hook up the auto transport myself. They didnt even check if the lights worked or if I hooked it up correctly. Waited 30 min for the person to come back from the bank. The sign on the door said be back at 11 and did not come back until 1130

Dean M. on

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Dean M. on

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the lady named birdie was great,got me out of a jam.nice to have a business like hers in our community.

Janice T. on

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The atmosphere in this location is the best I have ever experienced. To be fair, most of my U-Haul rentals have been from larger cities. However, it is not often you can walk into a facility which is furnished with a sofa, floor coverings and a large, friendly dog to greet you. You made my need of short-term large vehicles simple and easy. Keep doing you. You rock, Ms. B!

Howard J. on

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Scott L. on

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Jon B. on

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Thomas S. on

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Great friendly service, thanks!

Thomas S. on

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Friendly helpful service, easy access

Deborah M. on

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Great customer service !!!

north coast O. on

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Customer did not leave a comment.

nywood w. on

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no issues

Julie S. on

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This was by far the easiest, smoothest, friendliest transaction with a Uhaul location!

Stanley W. on

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Stanley W. on

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Stacee L. on

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The owners are great and very helpful. Would definitely recommend.

MIRANDA C. on

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We did not get to utlilize the storage facility as we ended up needded a larger unit and they unfortunately didn't have any available. Theu helped us find the size we needed at a close location.

CORKEY B. on

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Peter N. on

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Joseph L. on

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perfect

Andrew C. on

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Shon L. on

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Everything was clean and ready to go

Marc B. on

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James B. on

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George went out of his way to be accomodating and even standing up for my rights as a customer. I was over charged due to under estimating the milage of a one-way 26' truck rental. I was told to take it to another drop off since it was after hours for Clearlake Oaks but I could not find the Lower Lake drop off and had to return to Clearlake Oaks. I was not happy with the way the Yuba City UHaul Center would not accept the fact that they failed to calculate the mileage accurately. George made several phone calls and finally excepted that the last $20 was going to have to be paid, event though it was not my fault for the under estimated mileage. Kudos to George's customer service!!!!

WILLIAM M. on

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Always helpful

Beatrice E. on

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Take the driver into truck and explain some of the features.-like tow/haul button