Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)

287 reviews

1212 Maple St   Wenatchee, WA 98801

(509) 293-4013

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(509) 293-4013

1212 Maple St
Wenatchee, WA 98801

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Love the after hours check out . So helpful. Thank you

Evelyn O. 
Rating:
5.0

Wonderful experience of renting a Uhaul trailer

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Just keep up the great service!

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Elia A. 
Rating:
5.0

We went to the Cashmere drop off point first and was greeted rudely with almost open defiance as to what are you doing here and was told to leave and go back to Wenatchee. In Salem I was told to leave it at Cashmere. I'll NEVER GO OR RENT UHAUL AT THAT CASHMERE OUTLET WENATCHEE WAS OPEN AND FRIENDLY.

Michael H. 
Rating:
5.0

Check in after hours apps need some work. I tried through the website and couldn't complete because it wouldn't let me upload photos. Then tried through the app and it was asking to to input mileage and gas level etc... even though I was returning a trailer. Needs some work.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

THURMAN R. 
Rating:
4.0

Everyone was friendly and efficient, but office was a bit dirty.

GEORGE M. 
Rating:
5.0

I don't think you could do anything better. We had a great experience with you guys.

Manuel T. 
Rating:
3.0

Customer did not leave a comment.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

This has nothing to do with big T's, this is for U-Haul. The drop off process was very confusing and time consuming! I was on hold for about 10 mins the rep was nice but calling to find out where to go isn't effective service. I tried to log into my account and kept getting errors that's why I had to call. Then for drop off the website continued to give me errors. I took about 20-30 mins to complete the mobile drop off due to website errors. This was not an internet connectivity issues.

Alicia O. 
Rating:
4.0

I had reserved a dolly but it qas not available. The emoloyee was helpful and offered a different furniture dolly. Process was quick and easy.

Dakoda F. 
Rating:
4.0

Customer did not leave a comment.

elaine H. 
Rating:
5.0

Customer did not leave a comment.

Cameron N. 
Rating:
5.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Very thorough explanation of the truck, made sure everything was AOK.

Alan V. 
Rating:
4.0

Better signage, a little hard to find.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
4.0

Customer did not leave a comment.

Sydney R. 
Rating:
4.0

Don't charge more than the mileage used. I drove 13 miles and got charged for more than 20

Lisa M. 
Rating:
1.0

Do not recommend this location due to unscrupulous business practices and no attendants during open hours. Specifically asked uhaul for this location's operating hours so we could drop off when an attendant was there. Location was not staffed when we arrived and drop off was unclear dispite signage. Location fraudulently charged a cleaning fee and owner was rude and argumentative when trying to resolve by phone. Owner called me names and dismissed my frustrations of staff missing during operating hours and unclear signage by saying signage was created by a “professional sign maker.” Also acknowledged his staff was not onsite during operating hours to inform me clearly of the drop off procedures.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Seth A. 
Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Everything was perfect, professional, and helpful!

Hunter S. 
Rating:
4.0

Customer did not leave a comment.

Gowtham P. 
Rating:
5.0

High level of service. Very friendly and accommodating. Quick and attentive.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

The girl waiting on me was very nice but she spelled my name wrong.

Nancey M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN P. 
Rating:
2.0

The kid that was at the Uhaul at Big T's was kind of clueless, the truck that they planned to give me wasn't ready to travel across Canada. They charged me more than quoted because he said that location has several trucks already.

Billie D. 
Rating:
3.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Great, pleasant people to work with. You could get rid of computers and go back to paper - your software is cumbersome, but then computers are ruining almost every aspect of our lives.

BRETT H. 
Rating:
4.0

A bit hard to find

Reid C. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Your website would not recognize my location after several attempts. Was charged $20 extra. Another websites don't have same problem. Will look into changing this

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Joan V. 
Rating:
5.0

Nothing more, the young man who helped me was courteous, and knowledgeable and efficient.

Stephen S. 
Rating:
3.0

Have someone available during normal business hours to help check out and get the hitch disconnected.

Bruce U. 
Rating:
3.0

There were trash left in the cab of the truck from the pervious renters. Truck Smelled like someone doused the truck with AXE. Actually gave me a head ache. Gentleman who walked out of the office when i arrive made a comment that I didn't find so funny in regards to me making sure I was getting the size vehicle I reserved/ was paying for by correcting the lady i rented 15" not a 20" . Not very approachable either also had to inch my way out being someone parked right on the ide of the building and stood there making sure I didn't scratch her truck, instead of parking when the sign said to park for visitors.

Catrina F. 
Rating:
3.0

We had a great deal of trouble with the check on process using our cell phone. Otherwise the truck was fine

Christine S. 
Rating:
4.0

I am a regular renter of U-Haul equipment. The equipment at this location is newer and clean. IT was easy to use and there were no unpleasant surprises. The in-person check out and return were flawless. I appreciated the in-person customer service, and it will make this location my "go to" when I next need to rent.

Charles R. 
Rating:
5.0

Receptionist was very helpful and we would definitely go there again. They do not open until 10 am, just to be aware.

Richard H. 
Rating:
5.0

My comment applies to U-Haul in general. I only wanted to book the small truck rental for one-way, one day. It said two days on the online reservation. It wasn't clear to me that the $650 for one-way usage was the true price. Customer service at U-Haul alleviated my confusion, but had I known all this at the beginning, I would have found another way to meet my needs. Big T's, the location I rented the truck from, was a great location and the service was very good.

Jeremy J. 
Rating:
5.0

Great customer service I will definitely recommend this location for rental's

Mark S. 
Rating:
5.0

It was fine. Professional ad's nice 🌞

PATRICIA F. 
Rating:
4.0

A windshield wiper was broken and both blades were severely worn and in need of replacement. The windshield wiper fuel was near empty and not winter mix. When I tested the wipers the morning after pick up the right-side wiper blade was broken and separated from the arm. The w[per fluid was frozen. I stopped by the U-Haul dealer in Omak, the manager apologized, replaced the blades and added winter blend fluid (kudos to the manager).

james G. 
Rating:
1.0

You can stop Tieing up peoples credit cards by double charging them i better have the money refunded my credit card for something that acording to your app was only sapose to cost me $50.57 you have now pulled more than $180 off of my credit card

edward F. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
1.0

General manager at storage was rude and just go ahead and file a complaint with corporate U-Haul it's going to come right back to me and if exactly what happened I'm sorry for all the complaint with corporate U-Haul he called me he is in the general manager

Joseph E. 
Rating:
4.0

Helpful personnel. The lot was a bit crowded and small.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

BECKY M. 
Rating:
5.0

Everyone was helpful and professional. Trailer was in excellent shape and reasonably priced

Timothy B. 
Rating:
5.0

Nobody was there, but it seemed like a nice place.

DAVID SCOTT G. 
Rating:
1.0

The worst customer service I have ever had, EVER. The kid that talked to me needs to be fired immediately. I won't be calling U-Haul in the future because of him. I have started a dispute with u- haul. Reference # 3572097. I will take this dispute as far as necessary to have it resolved and my falsely chargers returned to me. I have so many pictures to show the ignorance of the lot attendant.

Jason D. 
Rating:
5.0

Smooth operation.

Wade M. 
Rating:
5.0

The owner, Tad, was very helpful. Even parked the trailer for me.

RODNEY W. 
Rating:
5.0

Tad was great and very accommodating. He helped me out with a reservation problem. Would definitely go back and rent from him again.

FREDERICK G. 
Rating:
5.0

I'm not sure of anything else. Everything went smoothly at both locations.

JACK CHANDLER H. 
Rating:
5.0

Great customer service, very accommodating, highly recommended and will be back.

leigh M. 
Rating:
4.0

Customer did not leave a comment.

Julian R. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
5.0

Keep it like it is. Excellent customer service.

WALTER HERNAN P. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Excellent service and equipment was perfect for the trip.

LOUIS MICHEAL S. 
Rating:
5.0

Prompt, courteous, and helpful

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

Customer service was fantastic at this location. The trailer was put on my hitch and I was able to get on the road quickly.

Stacey D. 
Rating:
5.0

Na

George A. 
Rating:
5.0

Easy reservation and equipment access

Dave Y. 
Rating:
5.0

Customer did not leave a comment.

Carrie Y. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

The manager her was a TOTAL jerk. I Toka the trailer back a day early but at 4:40 pm — 10 minutes after closing but they were still there and wouldn't help us check in. I called the next day and went to the location and he would not check me in. I had to phone UHaul to check in “after hours” while I was there so he could add $20 to my overall coast. He was the biggest jerk I have dealt with in 40 years of working in customer service. Never use this guy.

Edward C. 
Rating:
4.0

Everything was good until getting to drop off after hours. Your app was a bit of a pain. It took many, many attempts to upload pictures of the vehicle, even though it was being done correctly. That was the only bad experience though.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

DUANE LE ROY M. 
Rating:
4.0

Customer did not leave a comment.

haword D. 
Rating:
5.0

Customer did not leave a comment.

FELIPE G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
4.0

Had a hard time returning after hours until I called the 800 number….but it all worked out pretty good!

JAMES K. 
Rating:
1.0

didn't like it at all before I brought it for two days and grabbed the smallest one and I'm seeing that they charged me $88 dollars when what I had to pay was $47 I spoke and they told me that they weren't going to return anything to me because I didn't fill out a format per line but their employees never told me that I had I don't recommend it

Salvador R. 
Rating:
5.0

I would not recommend this location because I was supposed to pay $ 29.27 and end up paying $ 50.99 and deliver the equipment on time. And the shield they put on the surcharge was that the delivery of the equipment online did not finish, when they never told me to do that. They just told me to leave it in the right place and I had nothing to do. U-HAUL is very good service but I did not like this location.

RODRIGO CARVAJAL H. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
2.0

The business owner/manager was very aggressive and rude. He was threatening and a poor representative for U-haul who usually has excellent customer service. We won't use them again.

GREG J. 
Rating:
5.0

Went very smoothly. Will use again.

ALFRED G. 
Rating:
4.0

Customer did not leave a comment.

AIDAN H. 
Rating:
5.0

I guess describe what to do with paperwork. I was confused on if I was supposed to keep it or return it or not. A little confusing, but other than that I can't complain at all! Super great experience thank you!!!

AUSTIN Z. 
Rating:
5.0

Customer did not leave a comment.

Hank S. 
Rating:
5.0

Customer did not leave a comment.

LLOYD D. 
Rating:
5.0

It was organized and clean. My 1st time using the online system. It was efficient & pleasant to use as long as you read the directions & follow their steps in order.

Theron G. 
Rating:
3.0

Have my truck and trailer at same location.

James M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
1.0

Rude, learn how to talk to customers

Angela R. 
No reviews have been submitted for this location.

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