Customer did not leave a comment.
Saundra M
Customer Reviews for Big Water Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service person was very knowledgeable and very helpful in getting us setup with what we needed. He took the time to go over options and help find us the best solution for our specific situation.
MICHAEL MDave is great. Very friendly and professional.
Michael SOffice was filled with ash trays and cigarettes. The smell was so bad I had to change clothes after leaving due to how bad I smelled after being in there and it causing us to experience headaches.
Michael PBurt at the Page Arizona location was extremely professional and courteous. Burt went the extra mile to accommodate our request for a 10’ truck. We had a good experience at the location in Big Water as well. Check in at Buellton CA couldn’t have been easier!
Lisa KNo complaints at all. The gentle man was kind enough to show me how to operate the u-haul, although it was my first time but I had no trouble at all. Thank you! :)
Albertina WGreat service- highly recommended!
GLen EDavid is extremely helpful and efficient with a great attitude to get you going and on your way. We've relied on this excellent customer service for a few good years now and glad for it 100%
eric IDefinitely a set back that I wasn't able to pick up the uhaul in my city and had to drive an hour to big water, but the man there was very nice and everything worked out fine getting it back to my house.
Kaci SGreat experience overall. He was able to accommodate us and place was clean. East peasy check out, I would definitely recommend to anyone to use this facility.
erica p | Overall ExperienceNot much to choose from (rental wise) but I got what I needed and with a smile! Thank you, I know that I'll be back!
deb wStaff was extremely helpful every step of the way. Dave was always willing to help with storage needs or u-haul rental needs. He even helped me connect the trailer and helped me back it up safely. Plus he taught me how to back up the trailer myself. Dave is a treasure to work with. Definitely five star service at Big Water Self Storage. Thank you so much for all of the valuable assistance you've provided over the past year.
Deborah B | Overall ExperienceDon’t go to this location unless you want to be smacked in the face with the smell of cigarettes and creeped out by an older man who works in the office.
Jennifer DNothing! Everything was perfect.
Deanna TThis location had an excellent assortment of towables.
Thomas GDave is great! Been renting trailers and trucks from him for years.
ashley RThe service was very good in Big Water but when almost to our destination the ring of the exhaust pipe blew and filled the cabin with carbon monoxide! Very scary! Windows down we only had a short way to go but was sick most of the day!! When reported since the the return was around the corner we were still asked to fill the gas tank and return it.
sandra rService here was excellent - Fast, good information, flexible on time when I needed a change. Better than other U-hauls I have used. This is a 5 star review. The only think I can say is that there is a strong cigarette smell in the office.
Philip SThis location was pleasant both when I rented a trailer and when I returned a truck. The guy was extremely helpful and friendly. He even helped me price compare truck and rental options.
antonia vEvery part of inquiries, info received was perfect! Our agent was pleasant to work with. Will definitely return.
Lori MThe gentleman working there was very helpful. Thank you
Elaine GCancel his dealership.
LYNDA MThey were very friendly and professional even with the limitations of social distancing.
John PDave is GREAT !
michael sTruck was clean but I don't know how to judge the maintenance.
Judy MVery helpful local agent! Thank you, Gill
Gill E | Overall ExperienceVery satisfied
SCOTT M | Overall ExperienceThis is a nice facility in Big Water Utah. Customer service is excellent I would defiantly recommend this location to everyone.
karen n