Customer did not leave a comment.julee H.
Customer Reviews for Bill Binns Machine Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely the best experience. Thank youJULIE H.
Customer did not leave a comment.MAUREEN M.
Customer did not leave a comment.Thomas G.
Great service was providedSusan M.
Customer did not leave a comment.Ray V.
I filed a complaintTerri L.
Very pleasant and friendly staff. The gas level was incorrect and there was no problem adjusting it.Ms. T. N. A.
Customer did not leave a comment.alfred R.
Customer did not leave a comment.Heather G.
Customer did not leave a comment.David W.
This is a machine shop who also rents some uhaul vehicles. It is not a full service uhaul location. But they were nice and got me what I needed.Michael B.
The truck I reserved in Nice, CA was not available due to high demand. I spoke to a rep on the phone named Elizabeth who was wonderful. She gave me the option to pick up a truck a day early in Ukiah (40 min. drive from my house). I used the recommended option for "Self-dispatch" but after I filled out the information on my phone and went into the store to receive the keys to the truck, the woman at Kunzler Ranch Road said she had never done that before and did not trust the "change in procedure." This experience took an hour and a half because she wanted to fill out a report for me in the office when I already completed the necessary steps to rent the truck. The appliance dolly I ordered was not available at this site either. And there was only 10 furniture pads, rather than the 12 I ordered. This establishment lacked professionalism and the experience was very frustrating. I recommend not sending clients to establishments that are not up-to-date on the changes made in procedure. The woman claimed to have no idea "self-dispatch" was an option for customers.Ashley S.
Customer did not leave a comment.Arif K.
This place went above and beyond to help us. The 26' I reserved was not there! I reserved a truck for 2 weeks because I didn't want this to happen. It was a very stressful situation. The business had a 20ft in their yard that needed repair so we waited and no uhaul was available within 2 hours drive! We had 8 movers coming at 10am! My whole house did not fit! We stacked the truck to the ceiling. The landlord was gavee so much grief! I'm so sick of being in situations that was out of my control! It was awful! I had to go rent a 12 foot trailer to haul in addition and I've never drivin a trailer or nacked one up! I was stuck in the street for a long time. This situation never should have happened! I have a broken neck and need surgery, hense why I had to move! How can you reserve trucks that aren't there? That was so stressfulMargaretta W.
Customer did not leave a comment.Tom E.
Bill binn's was amazing, really helped us out after we had been screwed by a different uhaul location(anything diesel). The employees were extremely helpful and were able to get us in and out in no time. Would not hesitate to rent from them again.jarred F.