Customer Reviews for Billingsley Auto Service
(U-Haul Neighborhood Dealer)

1,199 reviews

864 N Main St   Decatur, IL 62521
(Bus Rte 51 S)

(217) 422-5669

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 422-5669

864 N Main St
Decatur, IL 62521
(Bus Rte 51 S)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Edith H. 
Rating:
5.0

Friendly and helpful staff!

Elise K. 
Rating:
5.0

Outstanding customer service. I enjoy renting from Billingsley.

Emmett H. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

The people were friendly and helpful.

TINA S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Get a 6' x 12' trailer available for rental

Emmett H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

MINDY D. 
Rating:
5.0

Good customer service and very friendly

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

The staff here were amazing. It was quick and painless. I WILL be returning.

Samuel L. 
Rating:
5.0

I use Billingsley for all of my UHaul needs when I am in Decatur. They are a wonderful, local owned shop.

Lisa N. 
Rating:
5.0

The location, vehicle and staff ON SITE were great! Your “24-7” app, however, was not. At pick up, it generated a charge that was $100 more than the contract I had been quoted with a rep via telephone that morning, and refused to honor that rate. Upon return, it tried to do the same. Thankfully, the representative at the location overrode the system and was able to give me the agreed upon rate.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Great check in procedure.

Jonathon N. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

She went above and beyond to make sure I had what I needed.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN P. 
Rating:
5.0

Super friendly and helpful!

James K. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Fantastic customer service and willingness to work with me.

Emmett H. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
3.0

Customer did not leave a comment.

NICK M. 
Rating:
3.0

Speed up check in and check out. Nice people. Just a bit slow for me. Will be back to use again.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

SHANTE W. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Gordon P. 
Rating:
3.0

People there were very pleasant to talk with and very knowledgeable and professional m

JAMES M. 
Rating:
5.0

Very friendly to a first timer, and they explained everything well.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

I appreciate the customer service from the time I place the order until I return the trailer. I always get assistance to hook up the trailer, check lights, and inspect the trailer. I recommend Billingley Uhaul to all.

EMMETT H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
5.0

We had an excellent experience. We dealt with human beings instead of a lockbox and an app, and the people at the site were flexible, helpful and friendly.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

The location is a vehicle repair shop. The "clean and inviting" question is not as relevant as it would be if this were a UHaul store. I CHOSE this location knowing the business. I will choose it again. The staff is helpful and friendly.

LYNN B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M. 
Rating:
3.0

Customer did not leave a comment.

KRISTI K. 
Rating:
2.0

Rates were not really clear, milage was high priced. You expected to gas up equipment kept in unsecured lot. Not $19.99 more like $60 be honest an upfront with average rates

CHARLOTTE P. 
Rating:
5.0

Everything went smoothly and I am thankful to find such a great place to do business with.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Great service!

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Nothing at this time.

PHYLLIS A. 
Rating:
5.0

Customer did not leave a comment.

Yvonne A. 
Rating:
5.0

Tell renters that when using the app for returning the vehicle that you will be required to take pictures of the odometer, etc. and they should not lock the doors and turn in the key before using the app.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Cari K. 
Rating:
5.0

Customer did not leave a comment.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

U-Haul in general offers terrible customer service beyond the control of Billingsley. Very inflexible. Had medical emergency during travels and could not amend contract without paying double the normal fee. I would not recommend U-Haul in the future.

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

carrie H. 
Rating:
4.0

I had a very hard time getting my reservation, took me over an hour! But I want to thank very, very much to Mr. Billingsley, who came through and noticed that I was trying to get my reservation! I love him!! He stayed with me , even though the business was closed on this day, and made sure I got going!!!!!!!!!!! Thank You Sir!!!!!!!!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
4.0

Customer did not leave a comment.

TARYN S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Myranda L. 
Rating:
5.0

Always great service, clean trucks, friendly and helpful.

Kay G. 
Rating:
4.0

Customer did not leave a comment.

ARLENE F. 
Rating:
5.0

Overall very satisfied. Due to pandemic we picked up/dropped off by phone app- VERY easy & quick. Truck was clean. My only complaint was a call we received 4 days before pickup telling us they couldn't accommodate the 26'truck we reserved through UHAUL.com 6 weeks in advance for 3 days for a house move. Evidently reserving Online shouldn't have let us book for 3 days & they could only give us a truck for 1 day- the day BEFORE our house closing. James, dist. Mgr. made it right, found a 1 way truck & thankfully we successfully moved in the 3 days we needed it.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Annah H. 
Rating:
5.0

Customer did not leave a comment.

Lorraine G. 
Rating:
3.0

A more thorough inspection

Harry M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D G. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Superb!!

WAYNE D. 
Rating:
5.0

Excellent Service Every Time!!

JEROME J. 
Rating:
5.0

Customer did not leave a comment.

Foroud S. 
Rating:
5.0

Its way too expensive. Especially during covid when people are laid off. But, you see an opportunity to charge more money since some people are moving out of bad states.

Michael H. 
Rating:
5.0

Outstanding organization at Billingsley. I appreciate the customer service and assistance from all.

EMMETT H. 
Rating:
3.0

I reserved a cargo van 1 week prior. I know that reservations don't guarantee the rental that said Uhaul sends me a text less then 24 hours before I was scheduled to pick up my rental saying they canceled. Couldn't one of their representatives have had the courtesy of at least calling me to notify or try to help me arrange another rental? Of course not, waited let's wait till all locations were closed for the day to send that text... nothing like wasting the next 2 hours on the phone trying to reserve another rental, 45 minutes of that was being on hold. Finally reserved another rental only to have to drive 35 further miles to another city to pick this van up which added a total 70 miles to my mileage. Inconvenient and Incredibly frustrating!!!

Glenda Y. 
Rating:
5.0

This place was awesome, they went out of their way to help make sure everything was ready to go. My truck included the pads, dolly and furniture mover I needed. When I rented the trailer two days later they made sure everything was working and showed me how to hook everything up. Tom even fixed my trailer hitch, adjusting it to go up instead of down to make the load more balanced. For improvements, the main thing would be to fix the automated check in process. Nothing worked, it was HORRIBLE. 90 minutes of failed software, phone calls to confused people who were supposed to "vouch" for me, (what is that about?). Let people know they need to take pictures of their drivers license and face. It should be done before you get to the rental site. Mobile check in is AWFUL. Will NEVER use that again.

David C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYR H. 
Rating:
1.0

They would not enter my drop off location. I provided them with an address less than a mile from my apartment. They told me that I could drop it off at any U-Haul. After I left, I received an email assigning me a drop off spot in a trailer park in a different town.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

I did this check-in thru the Uhaul app and it was not very user friendly. Had I known all of the steps I would have to go through just to get my vehicle, I would have been better prepared. Uhaul needs to create a checklist for the renter prior to the check-in process so that the renter is better prepared when picking up their vehicle. I was not aware of all of the steps I would have to go through just to get my vehicle.

Michael S. 
Rating:
3.0

The lady who checked me out was very nice. I'm still furious about the terrible online pick-up but the drop off was fine.

Zak J. 
Rating:
4.0

Customer did not leave a comment.

Kashika S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

The only issue was when I dropped off the vehicle and tried to upload a photo of the odometer reading the system would not take the photo - kept saying I needed a more recent photo.

PAUL V. 
Rating:
3.0

We had to drive to Decatur to pick up trunk from Springfield, IL. Clerk tried to charge us $200+ instead of $179 for rental and double for the insurance. Good we had copy of our agreement. Her comment Oh we had a price increase

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

ABDALMALIK A. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

I appreciated the friendly and accommodating customer service. Easy pick up and drop off.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

ALWAYS a GREAT experience!

WESLEY W. 
No reviews have been submitted for this location.

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