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STEVEN HECKART PENNINGTON
Customer Reviews for Bills Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean, however we rented during a big rain storm. The truck did leak inside.
ZACHARY J FELLERWe always rent from this location. Always friendly and fast.
GINETTE A GULICKThe service experience was great. No suggestions for improvement. Would certainly use this location again.
SAINT JOHN UKRAN CATHOLIC CHURCHRacist and corrupt. I have been renting for 30 years, and this is the worst one. Racist people acted like I stole the truck when I was extending on the Mobile Application. The racist man even after getting over paid tried to charge my card 4 more times for fath
MARGINIA R KEMPThe handcarts, blankets and furniture dollys I ordered and were charged for were not in the vehicle. Being that I picked it up on a day the vendor was closed, had no recourse but to make the move without these items.
CONNOR GRANTThe process of renting a U-Haul cargo van from Bill's Service Center in Hackettstown, NJ, was easy and efficient. The staff were helpful and answered all of my questions. One piece of advice is that, since I returned the van after open hours, make sure to view the link that explains how to check your return in to avoid a service fee before you drop the key in the drop box. As needed, I will use them again.
THOMAS A BRUNNERNot much , everything went smooth
GARY THOMAS LALEVEEI have rented a U-Haul van several times from Bill’s Service Center. The vans have always been clean and in good condition. The rental process is simple and Bill is helpful, respectful and kind. I will rent from this U-Haul location again when needed.
KAREN B WIMBERLY10 out 10 service, would use again.
RICARDO SALAZARFix the trailers brakes
MELIS LEGEMAATthese guys are awesome. very accommodating and they have everything that you might need to make your move go easier. i highly recommend them
DAVID B LEACHGot me in and out quickly.
ALEXANDER NEGRINUhal charges more than than the location that has it. I was charged over one hundred dollars to rent a 6 × 12 trailer. When it was actually 31 dollars
CHARLES F WIANStaff are friendly and professional. They always have the equipment you reserve ready for you.
MICHELE CHRISTIN ROTONDIBob was fantastic to deal with and over accommodating.
FAIZAN N MIRZABills in hackettstown nj is top shelf
THOMAS FRANCIS HERSONWas just perfect! Bob was so great! Would go back and recommend them for sure!!!
CAROL A BARRATTThe 24/7 app is garbage.
Norm PenneyKeep up the good work.
JOSE DELEONGood
Franco VelezAssign additional help on rentals to expedite the process !!!! The customer service is OUTSTANDING ALWAYS there.
JOSEPH J LEONNo issues with this location. They accepted the truck without additional costs despite the contract having the wrong drop off location
Breanne McCormackThe vehicle I used Brakes seem to pulsate when braking down hill a little. Jus saying.
ALBERT J CARBONE JRThe guys helped me park the trailer and unhooked everything. All I did is need to back up. Thanks
charles roweThis was the second time we rented a U-Haul van from Bill’s Service Center. Bob was helpful both times and the rental process was easy. If we need to rent again, we will go to Bill’s. Thank you for great service!
KAREN B WIMBERLYGreat experience, will definitely rent from this location again.
TIMOTHY J ELSThey need to clean the inside of windshield and side windows. Glare was really bad and hard to see at night.
PATRICIA K ARAKII can't. Recommend anything to anyone besides the service being the best service provider for uhaul,,, Bill's services, is awsome,.
CHARLES HENRY ST STROBECKAll good
AISSA AMAHRITotally awesome 👌
WILLIAM DANIEL FORTIERHelpful and informative staff.
DAMIAN L ERCOLELet the customer know there is a 45 minute window either before or after their desired pickup time
Bret TopitzThe location was good - but the trailer leaked. All of my moving blankets got wet!
STEVEN L MOSSERThere’s a $97.18 charge and then that was reversed…Now there’s 2 charges for $96.23 so I need one of those reversed please
mark sullivanPick up by phone is ridiculous. It took 75 minutes to get the van, when in person it would have taken 10 minutes. Your app wasn't working properly, kept kicking out, and person on the phone was rude.
Lorelei Baknever rent a again arates are extremely to high
Theresa FlorenceAll good thanks Bill’s
THOMAS STADTLANDERWas a little upset with this rental. When i brought the van home I noticed the right rear blinker was not working. They did immediately tell me I could bring it back down to be replaced which I did. However they did charge me the additional mileage which I feel should not have been my expense. It was only 11 miles, but still feel they should have reduced the mileage usage by that much. It is only around 13.00 with tax but it would have been a nice gesture. Just wanted to comment on that. Everything else was great.
LISA A MILELLINothing The service at Bill was great easy and very professional,
MALINDA ANN SCOTTOReally quick in and out! Thanks!
KEVIN BERNARD FLEMING