Customer Reviews for Bill's Tires & Towing
(U-Haul Neighborhood Dealer)

177 reviews

484 W 1st St   Canyonville, OR 97417
(I-5 Exit 98)

(541) 839-4721

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(541) 839-4721

484 W 1st St
Canyonville, OR 97417
(I-5 Exit 98)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Corinne B. 
Rating:
5.0

I made my reservation to be picked up in Roseburg, Oregon. Then received a call informing me I would have to pick up in Canyonville, Oregon This particular date marks my 6th move. Which totals over $6k in Uhaul rental fees for the trailers I've used. When I received the confirmation call, I took that as being my reservation was being confirmed at the location I desired. Instead, I was informed the confirmation call wasn't a confirmation call at all. The call was more to verify not confirm pick up location. Then I was told by the agent-regional manager for uhaul that no discount could be applied due to the inconvenience. Then was informed that it was my fault that I didn't receive a discount because I didn't call two days earlier. How the hell was I to know my reservation location would be changed, and how the hell could I know that I should have called two days in advance to receive a discount. The regional manager and the agent I spoke to were rude, accusatory, and did not provide one ounce of customer support, nor did either of them focus on customer retention. I'm appalled at how I was treated, and I'm completely stunned that both Uhaul employees would have the audacity to blame me for which I could not have known. I would have expected that any Uhaul employee would want to keep a customer that has spent over 6k in Uhaul rental fees. At this point, I have decided to no longer use Uhaul. Ever! I'm so disgusted that I was being blamed for things I could not know or have previous knowledge of. And then you sum it all up I was treated rudely. This treatment was downright disgusting.

Bonny W. 
Rating:
5.0

Excellent service; friendly and welcoming; the business transactions are fast and easy, but everyone is still interested in building a rapport with the customer. In some places it's only about the immediate transaction; at Bill‘s they make you feel like you are part of the community, that you belong, that you can just come to visit any time. Cordial, caring, hardworking team!

STARLEY D. 
Rating:
3.0

Customer did not leave a comment.

jason T. 
Rating:
5.0

Always courteous and welcoming. As a customer you feel that they are happy to help you. At some other locations, the customer is made to feel like they are an imposition or an interference. At Bill's everyone is down to earth, easy going, and ready to get you set up. Good people!

STARLEY D. 
Rating:
3.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Trish is AWESOME! Explains requirements for the rental and what is expected from me as a customer, and better than anyone I have ever done business with at any uhaul and I have used them for decades! Bill's Tires & Towing was there to help with the rental truck when a family emergency came up, so quick, smooth, so helpful! A Godsend! Thank you! Shout Out and a BIG Compliment to Trish!

STEPHANIE M. 
Rating:
5.0

There are U-Haul rental facilities closer to our home, but we prefer to drive further because of the welcoming and friendly atmosphere at Bill‘s. Everyone is cordial and helpful. They engage in conversations and have a great sense of humor. It's just fun to go there! Even when it's really busy, they never neglect a customer. Indeed, they accommodate everyone and jump into action immediately. Great people!

STARLEY D. 
Rating:
5.0

Love coming to Bill‘s Tires and Towing because everyone is always friendly, helpful, and welcoming.

Starley D. 
Rating:
5.0

Customer did not leave a comment.

BUD W. 
Rating:
5.0

I received the best service!! I would not go anywhere else! Outstanding Cust service! Thank you. Angelene Griffiths

angeline G. 
Rating:
4.0

Customer did not leave a comment.

georgia P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

renate T. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
4.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

They were nice. Definitely would recommend them

SALLY B. 
Rating:
3.0

Getting the code for the keybox was a challenge But finally managed it.

John F. 
Rating:
5.0

Everything went great customer service was outstanding very well priced

MARK Z. 
Rating:
3.0

Customer did not leave a comment.

todd W. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Provide a WORKING App! Took over 2hrs to check out U-Haul, & to return it. Kept having to retake pics & input info over & over again! Extremely frustrating! Other than that, I love Uhaul! Ty

Deb L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PATRICK A. 
Rating:
5.0

Nothing, Bill is on top of it all!

Patrick P. 
Rating:
4.0

Nothing that I am aware of

JERRY K. 
Rating:
4.0

The van was cleaned when I got it but I brought it to there attention and they cleaned it right away

Jessica J. 
Rating:
5.0

I don't know if the oil was checked before I got it but I had to put a quart in it other than that the truck ran good I was surprised how good it climbed the hills

charles R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Don't make me drive 140 miles round trip to pick up a trailer

John H. 
Rating:
5.0

The only improvement I can think of is you letting me have the trailer for free. I will always choose U-haul for my moving needs.

Jim M. 
Rating:
5.0

Everyone was helpful and efficient.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Andres P. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
2.0

I was really upset getting there at 8am and being turned away because the guy didnt know how to do the uhaul stuff... had to wait there till 9am for the lady to show up then of course the lengthy process of paperwork.

Tiffany B. 
Rating:
5.0

A-ok

David H. 
Rating:
5.0

The windshield wiper blade on the passenger side was shredded when I picked up the truck. Did not find this out until it started raining the next day. The staff at Bill's was great.

Delbert B. 
Rating:
5.0

Very nice people at this location .

Gary H. 
Rating:
5.0

No comment @ this time.

dewey H. 
Rating:
5.0

Outstanding service at this location.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Great people to deal with thank you

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

Thank you for making my moving experience quik, easy, & painless! Love the fact that I can do all my business with U-haul, via online! I'm a loyal fan & will absolutely recommend U-haul to all my friends & family!

Debra L. 
Rating:
5.0

excellant customer service very pleased

kathy H. 
Rating:
5.0

Like new equipment and reasonable prices. Thank you

mark F. 
Rating:
4.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Trish was very helpful, friendly, and pleasant. I will recommend your place of business (Bill's Tire and Towing) to everyone.

Susan P. 
Rating:
5.0

Nothing I can think of.

Monte] V. 
Rating:
3.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Tara Y. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

nice rural outlet

Malcolm M. 
Rating:
5.0

????????????????

Claire S. 
Rating:
1.0

I paid for a dolly and the uhaul didn't have one. I disputed the charges and still got charged for it

Auston G. 
Rating:
5.0

Nothing, everything worked out perfectly.

david E. 
Rating:
5.0

Customer did not leave a comment.

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

ed G. 
Rating:
4.0

One of the headlights was out so they should have checked the lights worked.

Margaret G. 
Rating:
5.0

Great job

Charles P. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

Great location, with easy access and friendly personnel. They were very apologetic about the problem and stated that they would make sure the car dolly was inspected and repaired before being rented to anyone else.

William E. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

heather C. 
Rating:
5.0

Customer did not leave a comment.

CARL R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

We made arrangements in Casa Grande Az. To pick up a 26 ft truck in Roseburg Or. (long in advance) we checked with the U-haul in Roseburg the day before, they said we must pick it up in Winchester Or. as they did not have it. We received a call later that day saying we would need to pick the truck up in Canyonville Or. 26 miles S. this is just not okay. The U-haul in Casa Grande has been wonderful. Roseburg should take lessons,

Sue B. 
Rating:
5.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

I have no comments. Everything was great and the personnel were great to work with.

Sophia S. 
Rating:
5.0

Very nice man helped me with the drop off, it was quick and painless.

Aleshea F. 
Rating:
3.0

Customer did not leave a comment.

Larry A. 
Rating:
3.0

Ok so I found the person I delt with , Little bill owner a bit cold and not great on pr skills , when I told bill about the poor gas milage the physical attitude I got was uncaring and poor , I didn't really care as I was just looking out for the next guy if there was a problem with the truck .The rest of the employees were great , I think bill really should stay out of the pr section lol but we got it done and I was outta there

mark F. 
Rating:
5.0

High fives all around

KRISTOPHER H. 
Rating:
5.0

just drop off they where close

jackie B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Great pr. Git it checked back in without any problems

Mark F. 
Rating:
5.0

Courteous and professional. Thank you.

Mark F. 
Rating:
5.0

Pick-up location in Canyonville was easy in and out . People VERY helpful. Drop off in Port Townsend place also VERY easy and quick... Man there was so polite , which is a big plus in my book. Will use both locations again in one month when I move permanently to Washington state. Thank you....

JEANNIE F. 
Rating:
5.0

Very kind and helpful!

Jessica M. 
Rating:
5.0

No comment here.

Isaac L. 
Rating:
5.0

Very nice facility. Very helpful and friendly. Only two blocks from our destination.

jon E. 
Rating:
5.0

Everything went well.

Nicole B. 
Rating:
5.0

Excellent service, they went way out of the day to help us.

Robert M. 
Rating:
5.0

Bill's Towing always take good care of us when we need to rent a unit.

phil J. 
Rating:
5.0

Nothing, excellent customer service

Larry E. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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