Customer Reviews for BJ's Bait and Feed
(U-Haul Neighborhood Dealer)

Rating:

3.0

They threaten fines right at the gate, very hospitable.

Rating:

1.0

The box truck was beat worn out. Had a terrible rattle in the driver door the whole 12 hour drive. Not to mention no cruise control 240 dollars in fuel. My car dolly hadn't had any maintenance in years the strap part was rusted it took many workings to get it going. Un doing it was another problem from the rust. Almost 1k spent for equipment not worth it

Rating:

5.0

Aways great service and they have the equipment that I need on hand.

Rating:

5.0

Bj's is the best place to get your truck and also very helpful with the whole process

Rating:

4.0

My only complaint and reason I didn’t do 5 stars is the fact there is no signal anywhere on property. In order to check out and check in the vehicle you are required to upload a few photos on the app and be on location to do. The process honestly could’ve taken 3 minutes but instead took nearly 30 minutes with me walking around the whole property with my phone in the air trying to get a bar. My only recommendation is to provide WiFi at the office. Other than that the truck was great.

Rating:

5.0

Outstanding service

Rating:

4.0

Drop off was quick and ez.

Rating:

5.0

Nothing. It was perfect.

Rating:

5.0

Very convenient to call the dealer, they answer and I pick up trailer. The Main office app of UHAUL needs to be more user friendly. Better to call the local dealer. Great folks.

Rating:

1.0

Rude employees

Rating:

4.0

rented a cargo trailer and floor was covered with an oily base that had to be covered to protect our cargo. fortunately I had ample tarps to protect our inventory, but site never offered protective items or advised of potential issue.

Rating:

5.0

Staff extremely helpful. Remote processing is a little confusing but it you read the info then you’ll get through it. Don’t over think the the process.

Rating:

5.0

Nothing Bobbie was great to work with and went out of her way to help me get through the process.

Rating:

3.0

Frustrated I got hit with a cleaning fee when I left the truck even better than I found it.

Rating:

5.0

Quick and easy drop off and the staff was nice and easy to work with!

Rating:

5.0

No problems. Plenty of space to park.

Rating:

3.0

I was disappointed in the pricing. The advertising was $19.95 + .86 per mile. I drove 20 which came to $20. However it ended costing me around 63 dollars. I called and was told there was a $24 insurance charge. When I booked the truck, it never says anything about the insurance charge. Maybe you should note that in the ad. It’s kind of deceiving.

Rating:

4.0

En el lugar tiene dificultades para la conexión a Internet o senal de celular. Lo cual dificulta el proceso que recoger y entregar en vehiculo o remolque alquilado

Rating:

5.0

Trailer had a hole/leak and the mattress and box spring are soaked because it was raining. That was the entire purpose of getting an enclosed trailer so that the contents were safe from the weather.

Rating:

4.0

Fantastic operation - really came through for a last minute need of a large truck. No other location had the 26' truck I needed for this job. The only reason I didn't give this 5 stars is because the check-in process online was super slow to load. As this location seems fairly remote, would be a big win to add some sort of wifi extender to the area.

Rating:

5.0

We have rented from this location a few times and they are awesome. Only issue this time was that the truck leaked and we had some furniture that got wet. So far it appears that there was no permanent damage.

Rating:

2.0

The return location was a dirt lot with no one present to help. Could it be any worse? I don’t think so

Rating:

1.0

The owner called me the day before and tried to get me to pick up a day early , due to possible storm.she informed me that she would NOT drive down to dispatch me if it was storming. After checking the weather and me insisting that I pick it up as I had a reservation for it, she informed me that if it was raining the day of pick up, then I would have to connect it myself. The staff that came was not friendly at all. He acted as if it was a bother to even show up….had an attitude about being there……and it was not raining. Terrible customer care!

Rating:

4.0

It was a Sunday when I dropped off the truck. I had to figure everything out myself. They need a bigger sign because B J’s bait and feed people are looking for a bait store.

Rating:

3.0

The app didn't work, I sat there for an hour. The person at the location I called was unhelpful. The lady on the phone was helpful but it took way too long. When I returned the truck, the man was kind and helpful. However, due to the overall experience, I wouldn't recommend ever using the app. I'd either go to a place in person or use another company.

Rating:

5.0

Right on time Very polite and respectful Very professional Do change anything about this location I had a great experience

Rating:

5.0

This is my second rental from this location and the manager is great. Always, helps explain the equipment and make sure we know all the safety features.

Rating:

1.0

This facility has an anti customer approach. Already with an attitude towards customer that we are intending to do wrong or demand service. Dictates when you should pick up vehicles or trailers and not open to discussion. They DO NOT try to accommodate. I was charged a so called cleaning fee because I didn’t parked in an area that I couldn’t back into. The risk of damaging the trailer was high so I parked into a convenient location not blocking many other like trailers. Could not reason with proprietor. Also charged two days because of their “we will work when we want to” schedule. Since check out was beyond 1100?! And return was next day. Terrible terrible business. Do not recommend

Rating:

5.0

We were quite pleased with renting from this location. The lady (didn't catch her name) was so easy to work with. We did a last minute rental and she was flexible with our time of pickup and how to check in. When we arrived the truck was ready with the trailer hitched and parked ready to roll out of the lot. Couldn't get much easier then what we had. Thanks again.

Rating:

4.0

Location and truck were great! Major issues with the UHaul App and the UHaul customer support line was useless. Lost 3 hours picking up and dropping off truck due to app not moving forward (the dreaded spinning circle). I thought it might be internet signal, however, other apps and internet worked fine at both pickup and drop off locations. When I called customer support, total of approximately 1hr on hold talking to no one. When someone finally answered, we were told, “Well I can’t see you to check you out so you have to use the online process.” The online process and your help line employee need to be addressed. The help line person(s) may be outsourced, however, that is no excuse. People are often on a time crunch when moving items in your trucks. 3 hours is unacceptable and causes major issues.

Rating:

5.0

I needed a car dolly last minute after finding that the othe U-Haul place was randomly closed. Bobbi answered her phone well before they were open and assured me that she had a dolly and would be out there to assist me. 100% recommend!

Rating:

5.0

Great experience

Rating:

5.0

Attendant was very helpful

Rating:

1.0

Spend two hours of my time wasted trying to pick up a truck. Had to leave the property 6 times to get service and come back. Horrible experience and I will never use U-Haul AGAIN I will now take my service to Penske . Worst experience ever amd would not refer to anyone!!!!

Rating:

5.0

Team very helpful in getting everything processed. Very friendly!

Rating:

1.0

Equipment was damaged all over, I should have refused it, but oh well. Documented the damage with photos before leaving with the truck. Moved a CLEAN toolbox and a CLEAN motorcycle in the truck, and then was charged a cleaning fee. I think not. Manager says it will take 7 days to credit the fee back, I think not. Total bullshit. Will be using Ryder trucks from now on, and disputing the charges with my credit card company

Rating:

3.0

Would have loved to have used a location that was closer to my house but they didn’t have what I needed. Would have been nice to have dropped it off at location closer to my house but cost was too much.

Rating:

1.0

Expect to wait 45 minutes before you get your U-Haul & another to drop it off. There is no service & everything must be done on the app. This location needs to look into a wifi hotspot option for people using their services.

Rating:

2.0

Check in person was busy and said he didn’t have time to check me in, to leave the vehicle and then he’d send me the receipt. Then I got a $25 cleaning fee added to my bill. Also the cab was not clean when I picked up the truck. The blankets were folded. It’s BS.

Rating:

4.0

Would like to know why I was charged a $20 fee for after hours return, when I returned the Truck an 2:45 PM on Thursday afternoon the day before it was due. And, I would like to know why I was charged for 5 gallons of gas when I only put 15 miles on the truck. Thay equates to only 3 miles per gallon??? Otherwise, the person that checked me in was kind, courteous and knowledgeable.

Rating:

5.0

Great people Great Service

Rating:

3.0

Took awhile to figure out turn in process. Took call to customer service to ensure return process was complete.

Rating:

5.0

Thank you Curtis Randolph

Rating:

4.0

Very helpful and instructional. Darrell helped explain how to use the car dolly that we rented for the day.

Rating:

5.0

Need a light in the yard. It's blacker than a coal mine there if you are returning a truck after dark. Just 1 light would make alot of difference

Rating:

5.0

Easy drop off, plenty of parking space.

Rating:

1.0

They have a female that works there, didn’t catch her name. She’s rude, yells when speaking, doesn’t know how to communicate. I would never recommend dropping off or anything with Thea location.

Rating:

2.0

When returning the trailer, the person was helpful every time we called. However, we were unaware of having to take pictures and scan the location’s barcode. We had to make 3 trips back to the return location to scan barcode and take pictures. The location has terrible cell phone service and uploading information to Uhaul’s site took an extremely long time. The return site should be more informative of requirements to drop off equipment.

Rating:

1.0

I was charged for an over night fee and the unit was returned before due time.

Rating:

5.0

I received excellent service at this location.

Rating:

5.0

Very accommodating, easy to work with……..used them several times.

Rating:

5.0

Great customer service!

Rating:

4.0

We have rented before at this location. Very efficient and convenient. Will return and recommend.

Rating:

5.0

Good service, cars are clean and work perfectly