Customer Reviews for BJ's Grocery
(U-Haul Neighborhood Dealer)

439 reviews

3317 Rolesville Rd   Wendell, NC 27591

(919) 374-2260

Hours

  • Mon–Sun
    8:30 am–7 pm

Services at this Location:

Contact Us

(919) 374-2260

3317 Rolesville Rd
Wendell, NC 27591

Services at this Location:

Hours

  • Mon–Sun
    8:30 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service. Fast and friendly.

Patrick L. 
Rating:
1.0

Had to call using number on door to contact someone to drop off truck. No problems after contacting them.

Bernard F. 
Rating:
3.0

Older equipment that is not very efficient.

GREGORYALAN M. 
Rating:
5.0

Excellent customer service and super nice guy

MOHAMMAD R. 
Rating:
4.0

Open on time or change the time on the door so it is correct.

Delphine D. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
2.0

Overall this U-Haul authorized rep is not being run correctly. Me and another customer waited for 1.5 hrs for the rep to show up and it was his son instead. U-Haul says they open at 830 nobody was there till 930. Both me and another customers reservation was for 8am. I was also given a truck with no gas in it, 1/4 tank. The gas credit was appreciated as well as the $50 guarantee on my reservation. I was paid to use your services because of bad customer service. U-Haul is a good company the rep was just no lt professional on being on time.

JOYCE G. 
Rating:
5.0

Customer did not leave a comment.

Ariel J. 
Rating:
4.0

Customer did not leave a comment.

DEALTON C. 
Rating:
3.0

Everything is way to over priced

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
4.0

Customer did not leave a comment.

betty W. 
Rating:
5.0

Not a thing! Excellent service!

Grover A. 
Rating:
4.0

Customer did not leave a comment.

Arthur A. 
Rating:
1.0

I had an appointment for 0900. I called at 0900, no one was around. I was told someone would be there in five minutes. I called again in fifteen minutes. I was told they would be there in 10 - 15 minutes. When the person arrived I had to go through the checkin process that I had done online. In short, it was almost 1000 before I got off the lot.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
1.0

I had a 8am pick up. The keys were not in the lockbox. The location was supposed to open at 8:30. No one showed up until 9am. My movers were waiting for an hour which I had to pay extra for waiting. The dolly I requested wasn't in the truck. We had to drive back to the location to pick it up wasting more time. I usually have a good experience with U-Haul. This location was not a positive experience.

ERNEST P. 
Rating:
5.0

Alfred was extremely helpful! The other location made a mistake and he helped me through the whole process! Would definitely recommend this location

Andrew F. 
Rating:
5.0

Everything was excellent thanks BJ”s -outstanding customer service …. See you again in the future 😊

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Exceeded my expectations!

Terry H. 
Rating:
5.0

Everything was clean!!! The owner was very friendly and he helped me with my every needs!!! I would use them again…

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Jonas H. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

The owner was friendly and made the process of renting and returning super easy for the user!

Dylan G. 
Rating:
1.0

This is the most condescending owner/manager that I have ever met at Uhaul. When I came in to rent the van, he asks, "Do you have a job?" When I bring the truck back, 4 hours after renting it and in the same condition I left it, we go to replace the gas. As I am pumping the gas, he turns the car on to read the meter and make sure the gage is returned to the previous level. I cut the pump off and he tells me to keep it on. I tell him it isn't safe to pump gas and start the engine at the same time. He raises his voice and says he is a mechanic and I need to pump more gas. I inform him that I only went 15 miles and 1 gallon should cover it. I ask him to let me view his gage on his cellphone and he tells me, "You wouldn't be able to read it." I don't know if he is just condescending or racist. I am an African American Medical Director at a local hospital. I hope to never return to this store while he manages/owns it. Thank you for allowing me to vent.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Patsy T. 
Rating:
5.0

Great service friendly and helpful!

Tinee C. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Nothing that I know of at this time. Everything went fine and the local dealer was very good to work with.

jAMES M. 
Rating:
3.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Staff was friendly and professional. Truck was ready when we arrived, clean, and with a full tank of gas. I was not used to the online registration and the uhaul gentleman was very patient with my questions. We would recommend this uhaul place to everyone in the area that needs a Uhaul.

Heather S. 
Rating:
5.0

See Alfred, he is a gentleman and will see you off to a good start. This was my first uhaul rental experience and all went as expected. I informed Alfred of a small nick on the drivers side front window when I picked up the truck. The nick didn't impact vision or safety as it was high and on the left.

RICHARD K. 
Rating:
5.0

Excellent business owner couldn't of asked for a better experience glad I ran into this store on google. Thanks again

JONTHAN M. 
Rating:
1.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

The customer service was great! Very friendly and very accommodating. I would definitely recommend this place if you're ever in need of a U-Haul rental!

Kathalina J. 
Rating:
2.0

Vehicle was rented with 3/8 tank of fuel. I stopped just down the road at the Sheetz store and returned it with 3/8 tank. I was then charged by the rental location for another 4 gallons of fuel!! The truck was rented with blankets and cardboard to cover the floors because it was never cleaned.

DONALD W. 
Rating:
1.0

Stay away from this place. Uhaul should close it down.

Trad H. 
Rating:
3.0

This particular U-Haul rental cost me much more than expected even with the $50 refund (which I still haven't gotten at the time of this review) and the lowering of the mileage cost to .89 per mile. The move from Atlantic to Wendell wasn't a terrible thing so I didn't mind that too much. The service at the BJs grocery was not bad, a little lengthy, but not terrible. I did not like not getting a paper copy of the contract as I believe this cost me when I returned the U-Haul. I believe that I was asked to fill the tank up to a higher amount than what I started with and this cost me an extra $10. Also, through no fault of this location, the 26 foot truck was not there when we arrived. We were counting on this size truck and we were on a tight time schedule so we could not wait anymore for the next customer to bring it back, Not having the 26 footer cost us in time, mileage, and gas. We had to make two trips which cost us in gas and mileage an extra $60-$70, Considering that we were moving things for other people this was $60-$70 profit for us that got eaten up. Also, this particular location sort of gave us a hard time leaving our car there overnight. When you are picking your U-Haul up in the middle of the country, you think it would be safe to leave your car overnight without any problems. But according to the rep there, the landlady has a big problem with it. He let us do it, but let us know that if it got towed, there was nothing he could do. The car did not get towed, but this will be the biggest reason why we will not return to this location. It is just too far out of the way for us to have to drive there and back twice in our own vehicle.

Shawn H. 
Rating:
5.0

Owner was very nice and helpful. Great experience!

Meredith J. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Sylvia W. 
Rating:
5.0

I greatly enjoyed my experience at this location. They went above and beyond to make sure I got exactly what I needed. This will be my go to place to rent trucks in the future! I recommend having different sizes of boxes also some mattress bags.

Darion A. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Customer did not leave a comment.

Amalia T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Great service.

Jim O. 
Rating:
5.0

This was an amazing experience! My van was clean and ready to go. This process was seamless and the staff was more than accommodating!

Devin G. 
Rating:
2.0

The truck was not at the first location so I was asked by customer service to drive 25 miles to pick at another location. The customer service rep on the phone said I "dropped through the cracks" as the reason for not calling, texting, or emailing the truck was not going to be at the first location. REALLY? DROPPED THROUGH THE CRACKS!!!! What a joke!

Don H. 
Rating:
4.0

Customer did not leave a comment.

SHANIECE H. 
Rating:
4.0

Service sucks but everything else was good and the worker was very nice.

Jimmy W. 
Rating:
5.0

I was expecting my $100 deposit back but instead I was charged $94.13 with no explanation as to why or any type of receipt to see why. It would be nice to know why without having to wait on the phone forever to talk to someone.

Jammie F. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
3.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

The owner is very helpful, friendly and easy to rent from. They are so nice I drove a few extra miles to rent from this location instead of other locations closer to my house. I have rented a 4X8 trailer and a tow dolly from the renter and plan on renting from this location again. Thanks!

Jefferson C. 
Rating:
5.0

Customer did not leave a comment.

Jefferson C. 
Rating:
5.0

Actually everything was amazing. Alfred was so nice. I had made a mistake on my reservation and he took the time to help me fix everything. Very nice man, he even gave me some great advice. I was really nice meeting you Alfred

Neshawn M. 
Rating:
3.0

Customer did not leave a comment.

COLINSEAN W. 
Rating:
4.0

Alfred was very helpful making both the pick up and return easy.

Shanna M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
1.0

This location is actually so dirty and gross. A cooperate person should take a look at this place. Woman barely speaks English and had to call her husband.

Lynne L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY J. 
Rating:
5.0

Customer did not leave a comment.

NADINE S. 
Rating:
2.0

Retrain the whole Raleigh/NC region on trouble-solution scenarios, how to serve the customers' needs and not their own, have these reps take responsibility to find solutions and finish transactions, etc… again, the folks were nice enough but they weren't accommodating.

James M. 
Rating:
5.0

No improvement needed, this was the best experience I've had renting from uhaul! The store manager was super friendly and helpful and the vehicle was in pristine condition! Thank you!

JESSICA F. 
Rating:
3.0

Customer did not leave a comment.

Shanna M. 
Rating:
5.0

This location went above and beyond to get my registration correct. I would definitely recommend BJ's Grocery.

Orlando R. 
Rating:
4.0

Customer did not leave a comment.

VICTOR M. 
Rating:
2.0

The gentlemen working inside was pretty rude

Joshua E. 
Rating:
5.0

Get more rental agents like Alfred. He is the business owner and was outstanding.

Salvatore P. 
Rating:
5.0

Customer did not leave a comment.

LONNIE C. 
Rating:
1.0

The Truck had excrement in it before my rental and not cleaned… at all

Brad S. 
Rating:
1.0

Customer did not leave a comment.

Jennifer P. 
Rating:
4.0

The dealer was very helpful and explained the whole process well. I will use and recommend him again.

jAMES M. 
Rating:
5.0

Excellent service and willing to help with issues. Best U-Haul location I've had the pleasure to do business with

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

cindy A. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
1.0

The site isn't open until 8am and I had scheduled through the app for a 7am pick up time. I had to stand around waiting for an hour before owner arrived. Cellular coverage is poor in the area which made using the app to do mobile key pickup difficult with service dropping in and out.

Wes B. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
4.0

Due to the area I didn't have much cell service and took forever to do the online pick up. When I brought back the truck the owner of the station was nice enough to close out my rental so I didn't have to worry about turning it in online with no service. I really appreciated it.

Kelsey H. 
Rating:
5.0

Customer did not leave a comment.

Yahya R. 
Rating:
3.0

Customer did not leave a comment.

Akilah S. 
Rating:
1.0

The uhaul center that loaned me the truck kept calling me asking me to return the truck early even though I had booked it for 24 hours. The center was over 40 miles away from where I had applied for the truck and they wouldn't let me return anywhere else. So my bill was over $200 in the end of which 170 was for the miles driven. That was just not right.

Umashankar G. 
Rating:
1.0

My pickup(.59/mi) turned into a 10ft box truck (.89/mi). Truck was disgusting and not cleaned in some time Reservation was not logged in when I got there, had to give a credit card over the phone to husband of gas station. Very sketchy Overall experience was terrible.

Kyle N. 
Rating:
5.0

No improvement needed / very polite, very thorough, professional and fair Thank you

Celia L. 
Rating:
5.0

Customer did not leave a comment.

rickey B. 
Rating:
5.0

Great people helping out at this location

James H. 
Rating:
2.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Alfred was excellent. Great experience.

John L. 
Rating:
1.0

I am not satisfied with the misinformation primarily the gas gauge. I was promised a picture of the actual gauge not a made up print out please contact me . Their a major discrepancy with the fuel. I HAVE proof.

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

edward B. 
Rating:
2.0

It wasn't Bj's grocery......it was the runaround we recieved in getting the truck. The email I was sent took me to the wrong location in the wrong town. Then when trying to locate the correct location the district manager couldn't help, the number he gave me to help, NO ONE was answering. We almost didn't find the truck till one of my helpers took it upon herself to call local stores to see in anyone had the size truck I was looking for. She found the truck we had reserved on accident.

nicole G. 
Rating:
5.0

Customer did not leave a comment.

Nadine S. 
Rating:
4.0

Customer did not leave a comment.

sugevry A. 
Rating:
5.0

Customer did not leave a comment.

Decarlos C. 
Rating:
5.0

Customer did not leave a comment.

Romel B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top