Customer Reviews for BJ's Grocery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BJ's Grocery

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carlos O. on

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The service was excellent and the owner was very helpful with setup of the trailer. Best uhual location in NC

Breanna C. on

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tiare M. on

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Kevin M. on

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Brian L. on

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Brandon R. on

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Took a bit of time to get everything setup since I didn't have a reservation and there were other customers checking out throughout the process. Other than that everything went smoothly. The guy there was very easy to work with and helpful!

Gregory S. on

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Wendell S. on

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It was a convenience store in the middle of no where. The heat was not working and it was freezing cold inside. They did not appear to be expecting me, and the woman could not check me out. I had to speak to the woman's husband on the phone. I had to give my credit card number to him 6 or 7 times before he could get it to work. I did not receive any paperwork.

Brian L. on

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Albert S. on

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I had a very good experience! The service was excellent and very quick too!!!

shannon L. on

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Mel L. on

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The gentleman at BJ’s was outstanding. I wish we had more like him in society. Helpful, kind and genuine.

Tosha P. on

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he was very pleasant

Bebreeanah B. on

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shelton M. on

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The rental went very smoothly. The staff at BJ's was very helpful and pleasant. Would definitely recommend.

Shawn L. on

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Excellent service. Gentlemen was bmvery friendly and informative and answered all my questions. Will do business again.

zion M. on

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Greg B. on

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Phillip B. on

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chris B. on

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william C. on

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Rashard G. on

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Marcus E E. on

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This location is always great!

Nigel T. on

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FAITH BAPTIST C. on

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chris J. on

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Mary W. on

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joseph K. on

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Fast service

Robert R. on

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The gentleman helped me hook up the trailer and was very courteous. Couldn't ask for a nicer experience. Would rent from him again in a second.

gabrial C. on

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jason E. on

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The guy that runs the store is always so nice, he is very helpful & always a pleasure to deal with, uhaul is fortunate to have him

oscar G. on

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Judith H. on

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Very friendly, and fast service!!! Thank you

Charlotte H. on

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Martires V. on

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Good

Ron J. on

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Rita G. on

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John O. on

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The U-Haul representative was very helpful and had an excellent attitude. Very friendly and thoughtful.

Taje H. on

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HORRIBLE customer service at 3317 rolesville rd Wendell Nc, whoever the guy is that rented me the trailer didn’t give me the 1 I requested also he had a very nasty attitude when I asked him why I couldn’t get the other trailer, on top of it all I rented a 5x8 and I was charged for a 6x12 smh IM VERY DISAPPOINTED

Bradley P. on

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Fachon H. on

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The guy was very helpful!

Cornika G. on

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Very friendly and helpful.

Greg M. on

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Randolph J. on

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The Gentleman that checked me in and out at this location is Awesome and very Professional!!!

Stephen L. on

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The individual that helped me was friendly and provided excellent customer service, however, the inside of the cab was pretty filthy.

Ashley H. on

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This is my third time using this location and it's because the customer service is so amazing! It's operated out of a small convenient store and the owner is so nice and will help you any way he can.

Mark H. on

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The gentleman there is so friendly and does whatever he can to help for a smooth transaction. I would highly recommend him if you need any uhaul trucks, he has a big stock to choose from.

Bob K. on

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The Representative was professional and knowledgeable and processed my rental efficiently.

Kathy C. on

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Excellent friendly customer service

Irene B. on

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Excellent service. Treated us like family. We will rent all our trucks from this location. Will recommend to others.

Kori G. on

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ALEJANDRO C. on

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Very good servicio and fast.

Tommy E. on

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They call a tow back come to my house and pick up the uhaul truck and I had 2 days left on it and they brought 2 sheriff out to my house .charge me with extra stuff like not clean missing Jack I did not have time to do these things when the truck was picked up 2 days early and saying that I might be charged with felonies charge.I would not recommend to use uhaul company I am getting a lawyer to handle this .

Temidayo D. on

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Rayna P. on

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Mark H. on

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Great customer service!

larry L. on

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very friendly i would send others here to get a U-Haul

Katrina H. on

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Excellent experience. Kind, respectful, and extremely helpful!! I will definitely recommend this location to others.

Donna C. on

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The gentleman was very accommodating in changing out the trailer size. The only problem would be that h charged us double for a hitch ball than what we say at another U-Haul store. I don’t know if it was different but that would be my only complaint.

Anthony G. on

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Great service, helpful customer service. Will use again!

Cody S. on

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The store was unassuming and in disrepair. There were limited options for rentals, and the available equipment was not in the best condition. Not the fault of BJ's Grocery, but I made reservations for equipment at another location and was sent to this one after reserving equipment. It would be helpful for Uhaul to be transparent about their equipment availability at the time the reservation is made. This would not have been my first choice location.

cris B. on

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Very friendly assistance, good rental procedure, and clean vehicle in good working order.

Brandon D. on

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Friendly and helpful staff, great experience, definitely recommend this location

Rosalind B. on

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Claudette E. on

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Not a thing. The man that was working there was great help .Great customer service

Ricky G. on

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Andre J. on

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I will use u-haul again but I WILL NOT go back to to BJ's grocery ever again he had a NASTY attitude towards me and my son

billie B. on

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Great customer service!!

Guy W. on

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The dealer was excellent. My reservation was very dissatisfactory. I explained at the beginning I needed the vehicle from Friday evening till Saturday evening. Tried to reserve it and pay for it then. Your company wouldn’t let. When I tried to add insurance on line my reservation was changed again. My time was switched till noon Friday till noon Saturday. To finally get the vehicle, I had to go to another town 18 miles away. You need to let a customer have and complete a reservation when they want. They are paying. As long as you fee requirements are met, there shouldn’t be any more hoops to go through nor their ability to even get a vehicle be met with the type of restrictions and inconveniences I had to go through with your company. The dealer I picked it up from was excellent. He made me feel like a valued customer unlike your booking process.

Ricky G. on

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Great rental experience. Picking up and dropping off was pain free.

Michael S. on

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I needed a 6x12 enclosed trailer to move a few things after selling my house. Alfred was great to deal with. Very accommodating and helpful. If I ever need any U-haul equipment, I will definitely go back to Alfred at BJ's Grocery

Maurice G. on

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louise W. on

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Customer service was very good, I will use for future needs.

ANDREW Y. on

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Dalphine S. on

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Evasive owner. No re receipts or paperwork of any kind. No co tract or anything. Tried to charge $200 plus at pickup. Upon return tried to charge again. When I told him that U-Haul had already taken out for four days he refused to let me show proof. I only wanted to pay for my mileage. He refused to show me how he came up with well over the amount I had already calculated. I put $25 in tank and needle did not move. He insisted that I purchased another $15 from him. No! I do not trust him at all! I'm afraid for him to have my account information.

samuel H. on

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The owner of this location was friendly and helpful. I enjoyed working with him! Very positive experience.

Ray W. on

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Tiffany J. on

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Clerk was not ready for pick up when I arrived @ 8:25. He had to turn on computer, reboot computer, wait for system to get online. Wasting valuable time. He was also distracted by the customers walking into the store to purchase gas or convenience items. The pick up process took 40 min total. I had rented a 15” truck and tow dolly paid in full. I took the truck first for loading leaving the dolly behind to be attached after the load. When I returned the clerk told me the dolly hadn’t been paid for and I would have to pay for one if I were to take it. For about an hour i was on the phone with UHaul while he spoke to his manager neither of them were agreeing with each other. Finally, the clerk tells me I can take the dolly and his manager would fix it on his end. I told him this customer service was unprofessional, inconvenient, and below the standard I expected. My move to NY was delayed a whole day because I missed my window in NY to meet the movers due to this terrible U-Haul service. Was not compensated for time lost. Strongly would NOT recommend.

LAWANDA N. on

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My experience at Bj's grocery was excellent. The truck was very clean. And the customer service is excellent. I would recommend anyone to rent their U Haul from their. Nothing needs to be improved. Thank you Bj's

JUNIOR C. on

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Hi, They provided excellent service, very friendly and fast response. I will definitely recommend to family/friends.

Harry T. on

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Alex A. on

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kevin W. on

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Excellent customer service!! Will define use this location again.

Luis M. on

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Manager is a very nice person, nice location and no problems picking up the truck.

timmy B. on

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Thank you for all the help, will do business again

Thomas J. on

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The manager did a great job walking me through how to hookup the trailer, something I had never done before. I came right before closing time, and he stayed late for me without any complaints.

Bola O. on

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Timothy H. on

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The only thing I’d say is that there needs to be better handling control with the truck, felt like I was fishtailing the whole time. And probably a bigger one as well, but everything else was great.

JACQUELINE M. on

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Was completely satisfied

Lance H. on

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Lex M. on

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He was super friendly and accommodating! I will absolutely use BJMarket again. All I can say is WOW! Great customer service!!!!!!!!!!!

marshall W. on

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When I arrived to rent a truck the manager/owner was not at the store. His wife contacted him and he immediately turned around from running errands to return and complete the rental agreement. I have needed a rental truck on a couple of occasions recently and because of the professional and friendly service I received I will continue using this location for any future needs.

Jermey C. on

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Corrine L. on

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Robin W. on

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Alfred was excellent!! Very personable and detailed. I rent trucks often and will gladly go back to his location. Great service.

Jennifer B. on

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larry L. on

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very friendly best way to haul a lot of stuff

marshall W. on

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Excellent friendly service

chuck C. on

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Taras K. on

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Great service