Customer Reviews for BK Automotive And Diesel Repair
(U-Haul Neighborhood Dealer)

34 reviews

1597 Briarfield Rd Ste B   Hampton, VA 23666

(757) 723-6807

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–12 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(757) 723-6807

1597 Briarfield Rd Ste B
Hampton, VA 23666

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–12 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Jenna S. 
Rating:
4.0

Customer did not leave a comment.

Megan M. 
Rating:
3.0

Customer did not leave a comment.

GLYN H. 
Rating:
3.0

12 volt adapter wasn't working

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Jevaughn V. 
Rating:
5.0

Customer did not leave a comment.

Henrietta B. 
Rating:
2.0

Overcharged on the mileage Reference id: 3875564

Rob R. 
Rating:
3.0

He is just getting set up and need corporate support. He had no blankets or Dollie's but was very helpful and personable. I Would rent from him again. P

Robert K. 
Rating:
2.0

Make sure the dispatcher of the rental sticks to the rental agreement. The dispatcher of my rental applied a safe move himself. That was not on the agreement i had.

Gregory W. 
Rating:
5.0

We only encountered one person but he was very friendly and efficient.

Greta S. 
Rating:
1.0

These people who run this location are unreliable truck was left dirty from previous customer. I called them twice and left a message. No one returned my calls, I then proceeded to contact u-haul customer service with two dropped calls and no one attempted to call me back. The third representative helped me. The guy who runs this company/location called my mother back from one of the three #'s posted on the door of the shop that was suppose to be open at 9a but was still closed at 10:30a mean while the customer service representative that I was on the phone with was calling the same # I had already called with no contact at all like myself. Then when I finally was able to see the guy who run this location he thought it was ok to be smart mouth towards me. Nope wrong person. This was the worst experience I have ever had from U-Haul and I used this company in Aug to move my children to college and it went smooth. This reservation was booked about 2 months in advance. And this was the worst because I had to drive 30 minutes out the way to pick up a truck from a non reliable source.

LATASHA W. 
Rating:
5.0

Customer did not leave a comment.

Natalie P. 
Rating:
1.0

Not try and get over on your customers...

Tracey S. 
Rating:
3.0

Had to call location because it was still closed during my scheduled pick up and waited until an hour after pick up time to receive truck

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
1.0

Tried to charge me $225.00 for a $165.00 rental!!

Leroy F. 
Rating:
1.0

Place was trashy and very unprofessional... lack of communication between company and vendor. ... no actual price for equipment and mileage and over charged for miles ??? How can I be charged for going over miles when there wasn't ever any set miles amd then they tried to pull out a extra 286 dollars from my account without authorization.... and then when I tried to call uhaul customer service I can NEVER. Get ahold of anyone to clear this up ... so maybe if you all read this poor review I'll get a phone call back to clear up misconceptions of this ... phone number is 7575751549.... my name is nachole Bradshaw

Nicole B. 
Rating:
1.0

Unbeknownst to me , my car was not properly strapped down. I found this out when I went to drop off the equipment which was 3 hrs away. A serious accident could have occurred.

Tenishia M. 
Rating:
1.0

Rude customer service will not return to bk diesel and auto repair to rent a trailer again

Chris M. 
Rating:
1.0

Unclear where to drop off. Unprofessional and uninviting attendant. Place was dirty. My initial drop off location was changed to this location by UHaul, which I didn't appreciate. I went to the first location, which was a much nicer location, and was directed to this drop off location.

Brian W. 
Rating:
1.0

Drop box was not locked. Risked having the keys stolen. Had to drive back next day during business hours and no one was there. An extremely dangerous neighborhood. I did not feel safe as a young female. A complete run down location. Will NEVER be utilized Uhaul again.

OLIVIA M. 
Rating:
1.0

Customer did not leave a comment.

Chasity H. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

TANISHA H. 
Rating:
5.0

Customer did not leave a comment.

Nevaldo A. 
Rating:
3.0

Location was closed! Used drop box!

KATHERINEBEST B. 
Rating:
4.0

Customer did not leave a comment.

TANYA G. 
Rating:
5.0

Very good customer service, asked a few questions about the area since I just moved and the guy who was working gave me a lot of good info

BAYLEE H. 
Rating:
3.0

Customer did not leave a comment.

Tammy E. 
Rating:
3.0

The vehicle driver side door was hard to close and it rattled the whole trip.

Cheryl R. 
Rating:
1.0

The gentleman wasn't at the location and I had to wait. There was dirty napkins in the truck. He then called us and informed us not to use the app to check back in when finished because it would over charge us. So, we didn't and STILL GOT OVER CHARGED. I called U-Haul customer support and the manager never contacted us.

Kelsey Z. 
Rating:
3.0

Customer did not leave a comment.

Jun L. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
No reviews have been submitted for this location.

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