This was the worst customer service experience I've had in a while. Not only was no one at the location to give us the key but I was also charged a â€œgas feeâ€ when I put gas in the truck.Trevor M.
Customer Reviews for Black And White Laundry Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have a problem with billing. I already have sent an email regarding the same. Please connect back.Akshay P.
We would never rent from a contracted Uhual location again. The app didn't give us a lock box code (or a base mileage/gas reading) They had the date written down wrong so no one was at the laundromat to give us the key. We spent 20 minutes on hold with Uhual to get the code and they said there should be a person there. Had to then find the phone number for the laundromat owner to get the code. The light for low tire was on so we had to fill up the tire. At drop off we had no gas reading but luckily we took photos at pickup. The app wouldn't recognize my photos so I had to log into the website. We had no one to help so next time I would only rent at an actual uhaul location.Patrick C.
This was one of the best experiences while renting as it was exactly what was supposed to be when renting. Fast, clean, easy and convenient. This was all that and I completed the job quickly as well.Keith C.