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rodrigo c
Customer Reviews for Blackstone Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were so great. Stayed after closing to assist me. Class act establishment.
Victoria RVehicle was old and falling apart, while not filthy it was not clean, smelled of marijuana. Have a major issue getting and return my van do to the app and help line. The app would not get my location even though all permissions were set correct. The help line had me on hold for 20 mins then disconnected me. I had to use the website in a mobile browser to do anything
ADAM MRay was great to rent from. I had to extend by a day and he made it easy. I left my mobile phone in the rental and hope to get it today.
Jean CRude workers
Deanna ZDrop off was as easy as it could be. By the time we parked the trailer and got out of our vehicle, the trailer had been inspected and we were done!
David Msuper friendly, fast and easy
James OGreat customer service.
KEVIN MCheck-in was extremely slow due to a “software update” being done by U Haul - these should be done outside business hours. Jamie was very patient and courteous during this time. Also on van return inspection, found I left behind my EZ Pass and notified me right away.
Russell BNothing
GARY WVery friendly folks in the office!
Glaubert AThank you, nothing better for a move than u-haul
Brian AEverything from start to finish was professional and excellent.
ERIK MVery friendly . Easy trasaction
Hector Mwonderful people
William ANothing, keep doing what you are doing - phenomenal customer service.
CHRISTOPHER JGreat cars and affordable prices. Thanks
Isaias ARay is awesome. I made the reservation with maybe 1 1/2 till pickup time and Ray had it ready to go. He explained everything to me. What to do when I returned the truck after hours. It was super easy. I would recommend Blackstone Automotive to anyone if they need to rent a UHaul.
Lisa CRay was great, he got the rental pick-up processed in no time, the Online App SUCKS. My advice would be call direct to do the booking. Online application requires more information and is very touchy when you use it to pickup your rental. Until the kinks are worked out, I will never use the online app again.
Carl BI had a confirmed email for my reservation. When I arrived to pick up the truck, I will as informed that the reservation was cancelled by Someone from uhaul. There was no empathy nor real attempt to help me. I had to drive from massachusetts to Rhode Island to get a truck, losing ove 2 hours on Saturday Unacceptable I would like a return phone call from a manager 508-277-9516
Robert TThe staff at this location is friendly, helpful and kind. I prefer this location over the larger facility in North Smithfield because they are not anywhere near as helpful as this great location.
PENELOPE LNice people good work excellent
Alfredo SFor both drop off and pick up, the uHaul app did not work properly. Fortunately, the web site did work, but it made the process unnecessarily frustrating.
Daniel AThere was a confusion with my original order and I was sent to the wrong location to pick up the truck (Natick). The associates in Natick confirmed with Blackstone that the truck was there. When I checked in she was ready for me, pleasant, and accommodating. Vey good experience.
Juanita LI was delayed en route, and had to keep the trailer for an extra day. I searched everywhere on the website and the contract but found no links or instructions on how to report this to you. All I found was a link to send a message to the receiving facility, which I did. However, corporate apparently didn't know that since they called me on the original due date. It would be helpful if you addressed this directly on your website and/or in the contract paperwork.
Keith ADoing the reservation on the cell phone was a long tedious process. I would never do it that way again
Kenneth EThe owner and staff was very helpful and friendly.
Randy LThanks for your help ??
YESSENIA DThey were fantastic!!! I treated so well. The owner treated me with such kindness and respect. He educated me when I was unsure about hauling the trailer. They really went the extra mile and made me feel like family. I wish I lived close enough to use them as my always mechanic. Honest, kind, hard working, and going above and beyond my expectations are the words I'd describe them with. I would go back here in an instant.
Marcia AThe owner of the establishment was very rude and tried to cancel my service because I had a question about my receipt.
Giselle AYes Blackstone Automotive went above my expectations also as they called me next day when they opened and said it was in the lot
jim rExcellent in person experience. Smooth front and tail end of the transaction
RANDY CI think the hand truck should be included in rental price
DAVID FEverything was great!
Cheryl HEverything was great! The owner really knew what I needed and had everything ready to go!! This is my second time renting from here and will keep coming back!! Awesome people!!
Andrea BAgain, staff was great and service station was also great, but this was not my reserved drop off location. Uhaul changed this drop off location without proactive notification. I had to go to the original drop off location just to find out it was changed so I had to drive extra miles to the changed drop off location.
Katherine DAwsome no improvements needed. Fast and friendly service
raymond mI had no interaction with this facility as I used self-service pickup off-hours. I would strongly recommend avoiding self-service pickup.
Eric HOvercharged for gas. Put gas in before drop off. Only went 12 miles and they charged me for 4 miles of gas when it was over the amount at drop off
Casandra NEverything was perfect. The staff at the location were awesome!!!
Andrea BVery efficient and professional. In and out in less than 10 minures
John MPrompt, professional, in and out in 10mins
John MExcellent, personable, informative service. Best experience I have ever had with U-Haul.
ralph hMy issue was with Uhaul- not the location from which the uhaul was picked up. When I was selecting a truck to reserve online, it was not clear that this was an "in-town" rental. This was not mentioned anywhere until I received the contract on my phone AFTER I had picked up the truck- and even then it was not obvious until I attempted to drop it off at a different location. As a first time Uhaul user- I was seriously confused and inconvenienced. I don't want this to reflect poorly on the place which I picked up the uhaul from- which was great. The truck was waiting and ready to go, even though the business was closed and on vacation.
Alyssa WEverything was easy and the people were extremely helpful. Our move was smooth and easy and we are very happy with our experience! Thank you!
Cynthia MI am very happy with the service. Staff was very nice and helpful and went out of their way to make sure all my questions and concerns were addressed. I will definitely use this location in the future.
Krystyna MThere is nothing to do to improve in the customer experience that I had. Blackstone automotive is a great place and I will recommend anyone to them!
JULIE LThe woman at the desk of the place is very nice and generous!
JULIE LThank you to Blackstone Automotive for making my moving nightmare so much easier. You guys are the best!
rebecca aWas billed for extra miles. I was told I had 100 miles, but receipt after the fact says only 30 in contract and charged me for extra 26, even though I brought it back with more fuel than I picked it up with.
Sean BA pleasure to deal with!
KATHLEEN SJamie, handled everything for me. She was awesome! Got me in and out very quickly.
kathleen s