Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had previous smoker with film on inside windshield. Have driven many different vehicles and rentals- never had one ride this tough and pull hard to one side before.
Timothy F
Rating:
5.0
Customer did not leave a comment.
RACHEL M
Rating:
5.0
Customer did not leave a comment.
Kellie G
Rating:
1.0
Barely any place to park the truck. Crowded with junk vehicles
CATHERINE S
Rating:
5.0
Customer did not leave a comment.
Jean L
Rating:
1.0
There is no other choice in town
CATHERINE S
Rating:
4.0
Customer did not leave a comment.
Kim L
Rating:
5.0
Customer did not leave a comment.
Jake K
Rating:
3.0
Not charge such high mileage rate because gas prices are so crazy high. Credit customers if they leave more gas in the tank then when they start out. Not always easy to calculate how much you need to put in and you charge a customer if the truck is returned with less.
Regina S
Rating:
4.0
Customer did not leave a comment.
Douglas G
Rating:
2.0
The area was congested with cars to the point you couldn't get in the parking lot. We parked the truck across the highway. The business said it was open on Saturday from 9-3 but no one was there. When I did the online return, it charged my card $6 and some change but no clue why I was charged.
Martha B
Rating:
5.0
They were prompt to handle any issues renting, and would go thru Blakes again.
Sam D
Rating:
3.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Shawn R
Rating:
5.0
Customer did not leave a comment.
Tami p
Rating:
5.0
Great service!
Penny V
Rating:
5.0
Pleasant transaction
Penny V
Rating:
5.0
Customer did not leave a comment.
Amanda H
Rating:
5.0
Customer did not leave a comment.
Pat B
Rating:
4.0
Customer did not leave a comment.
Timothy B
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Mark F
Rating:
5.0
These guys were great! When I showed up, they dropped everything that they were doing and I was gone in minutes.
lynn s
Rating:
5.0
Customer did not leave a comment.
Jim M
Rating:
3.0
Customer did not leave a comment.
Clifford R
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
2.0
Parked truck in empty lot across street as lot was blocked and littered with scrap vehicles.
Richard L
Rating:
2.0
Online return. No parking onsite. Junk cars littered lot. No place for truck to even pull in. Let across the street in empty lot.
Richard L
Rating:
5.0
Customer did not leave a comment.
Marty W
Rating:
4.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
Adam L
Rating:
4.0
Customer did not leave a comment.
Abigail B
Rating:
5.0
I had reserved a trailer in ames but they over booked and I had to drive 90 minutes to retrieve a trailer I had booked weeks in advance.
Abigail M
Rating:
5.0
Very customer friendly.
Simone E
Rating:
4.0
I had to pick up my reservation 30 miles from where I reserved it.
Lisa P
Rating:
3.0
Not many to choose from
Deloris L
Rating:
5.0
Customer did not leave a comment.
Stevie M
Rating:
4.0
Marty was very accommodating!!!
Mary T
Rating:
4.0
Customer did not leave a comment.
Ellic V
Rating:
5.0
Did a good job no complaints
Roy N
Rating:
5.0
Customer did not leave a comment.
Jennifer F
Rating:
5.0
Customer did not leave a comment.
mike h
Rating:
5.0
Customer did not leave a comment.
CONNIE E
Rating:
5.0
I appreciate his customer service.
CRAIG G
Rating:
3.0
Customer did not leave a comment.
CHRISTOFER N
Rating:
5.0
Customer did not leave a comment.
BRIAN K
Rating:
3.0
The photo verification of identity didn't work, and was on hold for way too long trying to get help.
Dawn C
Rating:
1.0
Hardly any spots to park. The parking lot is FULL.
Reece H
Rating:
3.0
Customer did not leave a comment.
Bryant R
Rating:
5.0
The owner was very personable, friendly and helpful. I would definitely rent from this gentleman again. Thank you.
MELODIE C
Rating:
3.0
Customer did not leave a comment.
Wade B
Rating:
5.0
The owner was very helpful in answering my questions a couple of weeks before I needed the trailer and was great getting a reservation submitted for me.
Kenny O
Rating:
2.0
Customer did not leave a comment.
Wade B
Rating:
5.0
Very friendly and super helpful.
GREGORY A
Rating:
5.0
Customer did not leave a comment.
Scott A
Rating:
5.0
Customer did not leave a comment.
BARBARA L
Rating:
5.0
Customer did not leave a comment.
Steven K
Rating:
5.0
Blake’s U Haul will get the job done! From Iowa to Maine is a long haul and he made sure we were going to be safe every mile , he was very innovative in a tight pinch ! Kind , knowledgeable and generous of nature .
Edward B
Rating:
4.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
Vernon G
Rating:
5.0
Customer did not leave a comment.
GREGG P
Rating:
5.0
Customer did not leave a comment.
Dee T
Rating:
3.0
Customer did not leave a comment.
Jennifer K
Rating:
5.0
Customer did not leave a comment.
Bryan B
Rating:
3.0
Convenient but difficult to find parking
Brady H
Rating:
4.0
Customer did not leave a comment.
Derek p
Rating:
2.0
Clean up there location...it is filthy.there are dogs and cats everywhere .it was disgusting.
Randy M
Rating:
3.0
It wasn’t where I picked up the Uhaul it was the run around I got from Uhaul itself changing pickup locations and saying the new location had a appliance cart when it didn’t and then having to go to another location to pick up the cart.
Ray D
Rating:
3.0
Customer did not leave a comment.
Karen H
Rating:
2.0
Customer did not leave a comment.
Kenneth F
Rating:
4.0
Customer did not leave a comment.
MASON C
Rating:
5.0
All went very well! Can’t think of anything.
JANIS K
Rating:
4.0
Customer did not leave a comment.
Doris S
Rating:
3.0
Customer did not leave a comment.
Laura B
Rating:
4.0
Quick, easy open area drop off took less than 10 minutes.
Jason W
Rating:
1.0
Customer did not leave a comment.
Zach S
Rating:
5.0
Very good service
KEVIN V
Rating:
3.0
I thought Marty could have been a little more friendly. He was very standoffish and hardly spoke
Matthew J
Rating:
5.0
Customer did not leave a comment.
Erin L
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Final bill was higher than I was quoted.
DAVID B
Rating:
5.0
Everything was GREAT!
DENEEN H
Rating:
5.0
Customer did not leave a comment.
STEVEN K
Rating:
4.0
Customer did not leave a comment.
Laura A
Rating:
5.0
Customer did not leave a comment.
Marty W
Rating:
5.0
Customer did not leave a comment.
john w
Rating:
3.0
Customer did not leave a comment.
TASHENA G
Rating:
4.0
Customer did not leave a comment.
Lori N
Rating:
1.0
Dirty, 2 dogs and a cat running around office.
No mask, no covid prevention taken.
Darell B
Rating:
1.0
Customer did not leave a comment.
ROBERT G
Rating:
3.0
Customer did not leave a comment.
Deborah O
Rating:
4.0
I rented a truck, his service was good. but I had already returned the truck when they sent me instructions on how to fill out the return truck instructions. I only had it about 2and a half hours..
