Some type of automotive fluid was leaking out of the front of the U-Haul after it was driven 100 miles. Not sure if that was a chance failure or caused by lack of vehicle maintenance. The mobile check-in service was a bit lengthy and required confirmation from two emergency contacts and employer. The key receptacle contained the incorrect key, but Michelle was most helpful and helped me check in and get the correct key. Michelle was fantastic, but the system was a bit difficult.Caroline G.
Customer Reviews for BLN Multiservice
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best part of our pickup was Michelle who came to assist us. She was very helpful.Paul Y.
This experience was terrible. My reservation was changed from at 15ft truck to a cargo van which didn't work from my move. You then sent me too another location and then another location, then too a location a hour from my house. I was then change for mileage there and beck even though it wasn't my fault you fishy have the truck I had reserved. Horrible! Made a stressful situation even more stressful. Wasted my time and money!Kieran R.
It was confusing. The parking location is a different street than the location address. Tried to call while circling the address but call was unanswered.Peter S.
Easier truck pickupKyle B.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Gabriela N.
My rental location was changed to a location I would not have picked. It is not in a great location. There should have been a notice on the app of the correct address where the truck was located. I was not aware I had to pick up my rental before 9 o'clock. I had it rented from 9 to 5 and thought I could pick it up anytime between then. Only to find out that because I did not pick it up at nine I could not get on the app to login. It took a very long time for me to get a representative to help me assist to get a key to get into our truck. Then to return it the same thing happened I returned it four hours earlier than it was needed to be back and I could not get into the app again. I was very unhappy with the whole entire process.Tara R.
Dozen of furniture pads were not in the truck so I hope they are not billed to me.Timothy M.
Customer did not leave a comment.Felix M.
Customer did not leave a comment.MARY P.
Customer did not leave a comment.Albert M.
The on line self check in link did not work.CYNTHIA B.
BLN multi services was great I highly recommendJephte B.