Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience I’ve ever had renting something. Quick and easy. DeAnna was Extremely helpful will do all my business with them from now on. Great work!
BRIAN ANTHONY
Rating:
5.0
On the Truck I had the CK engine light was you might want to have it ck out before you rent it out again we want to thank you for the 50 free miles again thank you
Paul Tryon
Rating:
5.0
Everything was fine. I would definitely use them again.
bob burrows
Rating:
1.0
Customer did not leave a comment.
Tyler Chamberlain
Rating:
5.0
Great service! Very fast.
tom aleksandrowicz
Rating:
5.0
Great UHaul experience. Clean, well maintained equipment, friendly staff, great price
Todd Pekats
Rating:
4.0
Customer did not leave a comment.
kathy rose
Rating:
5.0
Customer did not leave a comment.
Harold White
Rating:
4.0
The only issue I had was the website offered me to purchase moving boxes!! I put I wanted four x large boxes and didn't get them!! This location does not have boxes, so I hope my card doesn't get charged for the boxes I did not receive!! The lady working helped us get a storage unit also at the time of picking up the U-Haul truck!!
Doris Priest
Rating:
4.0
Cab of truck needed cleaning
Paula Wilbert
Rating:
5.0
The vehicle was extremely clean and the rental location was very convenient. The girl who took care of my transaction was super nice. Excellent experience.
Jane Ravenel
Rating:
5.0
Great customer service and very clean rentals
Erika Hoffman
Rating:
3.0
Customer did not leave a comment.
Michelle Jamerson
Rating:
5.0
Hon
Scott A Darrow
Rating:
5.0
Customer did not leave a comment.
elisabeth stevenson
Rating:
5.0
Customer did not leave a comment.
John Maslak
Rating:
4.0
Customer did not leave a comment.
Jeanie Boland
Rating:
5.0
Customer did not leave a comment.
Lucas Cole
Rating:
3.0
Very much special people you have Ellen Raff
Ellen Raff
Rating:
4.0
The person working at this location was very helpful when I had problems with the self check in system.
The truck was old, but well maintained.
BETH WAGGONER
Rating:
5.0
Customer did not leave a comment.
JAMES BULSON JR
Rating:
5.0
Customer did not leave a comment.
Gretchen KIMBALL
Rating:
5.0
Slick as ice
Very good service
Carole Bildstein
Rating:
3.0
Customer did not leave a comment.
Brett Williams
Rating:
5.0
Customer did not leave a comment.
Jeffrey Raner
Rating:
5.0
Very pleasant lady came right out and checked out truck.
I have rented from Uhaul many times. This was my best expierence .
BRIAN GIRARD
Rating:
5.0
Garth is great! The Service is excellent, the equipment is as it should be!
Lucas Bouchard
Rating:
4.0
Very quick and easy transaction.
DAVID ABELL
Rating:
4.0
No one was there for the drop off.
Sharron Hoyt
Rating:
5.0
Very nice and informitive
Timothy Thoma
Rating:
5.0
Great customer service and nice people to work with in general.
Dale Edmonds
Rating:
5.0
Customer did not leave a comment.
JOHN SIMMONS
Rating:
5.0
Clean and well maintained. Easy in and out. We had to store an unboxed couch here for months and it has no damage, no dirt. It was easy to move out. We received all receipts via email which was super easy. Also the price was super reasonable. Would definitely rent here again if I needed to.
Heather Ciamei
|
Overall Experience
Rating:
4.0
All good here
PAUL WARD
Rating:
5.0
Close to where I was going
Gerald Hall
Rating:
5.0
Customer did not leave a comment.
JOANELAINE JONES-FOSTER
Rating:
5.0
Customer did not leave a comment.
John Maslak
Rating:
2.0
The location wasn't a problem other then poor phone reception. The BIG problem was contactless pick up and drop off. It was awful! I will never do it again.
Donald Sawyer
Rating:
5.0
Customer did not leave a comment.
Kristina Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie Slaymaker
Rating:
5.0
Everything went well no problems at all.
MICHAEL STIKKEL
Rating:
5.0
Certainly would use this facility in the future.
James McVay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE GIGON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell Benn
|
Overall Experience
Rating:
5.0
I was extremely happy with the storage place and they were all kind to me and anytime I came to get my things some one always came to make sure I belonged at that location I will always recommend them
Jamie Remis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian Mcgann
Rating:
5.0
Excellent serve at pick up,
JACQUELINEJANET MITARITONNO
Rating:
5.0
Quick and efficient. Friendly and Helpful.
PHILIP DAPSON
Rating:
5.0
Great place to rent from, Employees friendly and easy to work with
eric calkins
Rating:
5.0
Nothing it was good and fast
Kenneth McLaughlin
Rating:
5.0
Customer did not leave a comment.
Cienna Goldman
Rating:
3.0
No one is in office except by Appointment only. Printer was non- functioning so I did not receive a print out of rental contract. When I called phone number of this u- haul location to reserve rental, no one answers phone, and did not return my calls even though I left a message each time.
Katherine Neville
Rating:
5.0
Customer did not leave a comment.
REBECCA KELLOGG
Rating:
1.0
I arrived at the facility to find a note on the door informing customers to call the number on the note if they need assistance as they do not staff the location. The note said if I made an appointment to rent a trailer, someone would arrive at the reservation time. The man was only a few minutes late which was no problem. He was also very polite and professional. However, he never even walked over to the trailer. He was in his truck and gone before I even backed up to it. I've rented several trailers from U-Haul over the years and they have always hooked it up to my truck and looked it over with me at check-out and check-in. I had to hook up the trailer myself and took pictures before I left the facility. When I returned the trailer there was nobody there to check it in or look it over and clear it as having no damage. So I disconnected the trailer and had to take more pictures to prove it was not damaged when I dropped it off. Not my best experience with U-Haul. One would think your company would be more careful to inspect the places that rent your vehicles.
Kurt Reome
Rating:
5.0
Customer did not leave a comment.
DENNISJOSEPH GLADLE
Rating:
3.0
Customer did not leave a comment.
BRANDON CRANDALL
Rating:
5.0
N/A
Ralph Gray
Rating:
5.0
Customer did not leave a comment.
Marlene Connor
Rating:
3.0
Because of the pandemic this place was closed. I just dropped off
Gerald Hall
Rating:
5.0
Amanda Weigand was so helpful
Amanda Weigand
Rating:
1.0
I ordered a 10 foot box truck when I picked it up the box had a big puddle of water in it.... also when I returned it they tried to charge me for 375 extra miles so I called customer service. They seemed to have it figured out yet a few days later an extra 300 dollars was taken out of my account. I had to contact the manager that oversees the dealer as the dealer would not answer the phone. The manager I spoke with refunded the money but it could take up to 5 day to get the money back. It has been an overall nightmare experience and I would not suggest this dealer to anyone
Jared Corsette
Rating:
5.0
Customer did not leave a comment.
Joseph Artuso
Rating:
5.0
People where very helpful wouldn't hesitate to use them again in the future, I was very pleased with my experience!
Scott Wright
Rating:
2.0
Customer did not leave a comment.
MICHAEL GRABER
Rating:
5.0
Amanda was amazing.
Harry Witchley
Rating:
5.0
Customer did not leave a comment.
Roxanne Brill
Rating:
3.0
Establishment was not opened yet but actually appeared to be an empty lot.
BRIAN DEEKEN
Rating:
2.0
No U-Haul signage. Got lost.
Mark Goodwin
Rating:
5.0
Customer did not leave a comment.
Daniel Nichols
Rating:
3.0
The lady was very nice and helpful, considering she had no idea underground sales had arranged for us to rent the 12x9 trailer for the same price as the 5x8 trailer that they could not provide, even though we had a guaranteed reservation. Uhaul reservations are worthless. We will not be using uhaul ever again. Very upsetting experience.
George Colburn
Rating:
5.0
Customer did not leave a comment.
Joe Bradley
Rating:
5.0
Customer did not leave a comment.
Daniel Nichols
Rating:
5.0
Amanda was very helpful and knowledgeable. Excellant customer service skills.
I also met the owner and he wss very friendly
Harry Witchley
Rating:
5.0
Customer did not leave a comment.
Roger Ducharme
Rating:
4.0
Customer did not leave a comment.
Samuel Tiller
Rating:
4.0
Customer did not leave a comment.
Nicolle Moore
Rating:
3.0
I have originally reserved a truck in Oswego, NY. Later was informed that I had to drive 30 miles out of town to pick up the rental truck.
LUDA ARDAN
Rating:
5.0
Customer did not leave a comment.
Cierra Gable
Rating:
5.0
Customer did not leave a comment.
Joyce Kyle
Rating:
4.0
Very courteous and helpful.
Christina Johnson
Rating:
5.0
great to do business with nice people and very good trucks and trailers thank you
Darrell Fortino
Rating:
5.0
Great service truck was extremely clean and great communication with employees. Highly recommended!!!
Tony Mocciaro
Rating:
5.0
Quick and easy. Thanks
Doug Wilcox
Rating:
5.0
Good
MATTHEW CHEEVERS
|
Overall Experience
Rating:
4.0
If equipment is not available in a certain area, then do not allow the reservation to be made. Traveling over 50 miles to retrieve a trailer is quite a distance. If the equipment is not available, then the website should reflect that.
Sean Omara
Rating:
5.0
Overall Uhaul experience not with this location was AWFUL. I was transferred 20+ minutes away to this location after the uhaul on teall ave in Syracuse failed to actually have a truck available or call the previous renter until I got there. B&W storage was gracious enough to show up even though they were normally closed.
Catherine Caterson
Rating:
5.0
Amanda is a sweetheart ! Between her and the team in Rome it was by far the easiest move ever ! Ty
Sandy Woolridge
Rating:
1.0
You haul representative did not greet or even speak to us when we got there. Would not make eye contact or even a simple hello. Will not return or recommend this location. We called the toll free number and spoke to Melanie who handled everything professionally.
RANDY NIER
Rating:
5.0
Thank you
KEN BOOTH
|
Overall Experience
Rating:
5.0
Customer service was awesome. The folks here went above and beyond to ensure everything was in order.
george reed
Rating:
5.0
the pe0ple at blue&white went the extra effort to make sure my move went perfect on there end. They could not have done anymore to help . I want to thank them so very much. neil risso
Neil Risso
Rating:
5.0
Garth and Amanda were very helpful and professional.
Glenda Howard
Rating:
5.0
Customer did not leave a comment.
jennifer douglas
Rating:
5.0
Customer did not leave a comment.
John Finley
Rating:
3.0
Very nice facility. Owners are very accommodating. The only complaint I have is that at night you cannot tell where the entrance is and it is very easy to end up in a ditch.