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Trisha J
Customer Reviews for Blue Diamond Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are rude not helpful at all then want to hang up tell you they just wont close out the truck you returned so go gotta go above them to have it put in as returned on time do better
Nichelle CEverything was good
Michael SThis pick up location was horrible guy just gave me a piece of paper and said this is the trailer number if I didn’t have trailer experience I would have been lost and then drop off was easy and fast I just dropped it off anywhere they had an opening and walked in they didn’t ask anything or check for damages or anything took a video for my records though and also there was still boxes in trailer from previous use of it
Joshua GGood service
RESHAM GFantastic, knowledgeable service. Accommodating, flexible, affordable.
Jordyn FI like to rent from here. The hours are extended because it is part of a convenience store. You don’t have a $20 late drop off fee because it is after 7pm. The owners are awesome.
Joe NNot in a great neighborhood and didn't make sense that y'all sent me there since I live much closer to an official UHaul location, which was originally requested.
MELANIE SAbsolutely! Nothing because you're doing amazing
Lydia CThe owner gave me mileage that was 50 miles less than what was on the odometer. I only noticed when the trip had started, and he refused to compare the records of the previous customer which would have proved that I only used the truck for less than 12 miles. He kept saying “It’s my fault for not checking” which may be true but when he’s taking a photo of the odometer after each trip, he knew I wasn’t lying and just wanted to charge me for the extra 60 dollars. I’ll never be coming back and will be recommending everyone use a different u-haul location.
Ziah GVery friendly and helpful with the drop off.
Ryan BThe uHaul office is part of a convenience store in a very bad area of town. It took a while to get service and the grocery customers who came in were certainly not the ones you would like to have your daughters hang out with. But the staff was very nice and helpful and got the job done.
Michael FEasy in and out transaction
James PNeed more workers only one person and can't understand what he is saying . And have to wait for him to wait on people in the store first just start and stopping.
Mary AUpon arriving, the attendent argued with me that I didn't have a drop off reservation. The language barrier didn't help much. It appeared to be an absolute shocker that I was dropping off a truck and trailer. The guy kept telling me they didn't have room and he would have to call his boss. I was fearful that he wasn't going to take my drop off and would make me drive somewhere else to drop off when I had to catch a plane and fly back home. It doesnt look like UHaul has very good communication between pick up and drop off locations. I had a HORRIBLE EXPERIENCE with UHaul and hope I never have to use you again!
Dennis SDuring this fiasco the man behind the counter was very helpful and I could tell he felt very bad about the situation. I would drop off another UHAUL there just to say hello to him.
Colton GWhen I reserved the uhaul online I declined insurance on it but once I picked up the uhaul protection was still added onto my bill. I would appreciate it if information put on my reservation was honored instead of having to go through the questionnaire at again at pickup causing confusing or making unwanted changes to my existing reservation.
Mi'Queen MNone
Michael PGet a better computer or faster provider.
Maverick GParking lot had lots of rusted nails everywhere!
Christina DDropping the truck off in the night was an unpleasant experience. This location did not feel safe at all!
RIANNE PLocation was closest one to my destination so I don’t really care what it looks like
Patrick WThe location is a little out of the way. Unfortunately it cost me $15 just to bring the truck to a drop off location, but that's okay i guess.
Derreck DIt was located in a kind of a run down area of town.
Margaret LThe area in general is run down and did not seem safe.
ANGEL BGas station but no issues during drop off
Sateesh MPoor service, non English speaker who could not communicate at all besides hand motions.
Jean HWent to this location without reserving online but they get me the truck without any problem, was in and out of there within 10min, owner is very friendly and welcoming, will do business again
UDDHAV TIt was a gas station that also rents uhauls, nothing special. Guy was helpful but I had a hard time understanding him.
John RNot a type of store I would go to normally.
ALLEN Hbetter information and directions
Mark NWe rented a truck at this location and gas tank was on E. At time of drop off we were charged for fuel but there literally was no gas when we picked it up. Please do better with keeping track of fuel and mileage on trucks
Nastassia SThis was a corner store and I thought I’ve seen seen everything weird in Austin this takes the cake.
Rita BMore signage.
KATIE HLocation was in a sketchy-looking convenience store and wasn’t well labeled, barely could find the place due to a lack of U-Haul signage. My parents and I felt very unsafe there. Specifically requested a different pickup location when I submitted my order, got a confirmation email saying I would pickup at that requested location, but when I went to pick up, they sent me to this location instead. Inconvenient, unsafe, and very poor experience. Only positive was the customer service at the location was decent and not horrible.
Trevor SThe gentleman that checked out and in the equipment made us hookup the trailer to the truck and then park the trailer and truck for him. This is something we've never experienced before at other locations.
Rachel DThe pick up location was in an economically depressed area. There were numerous indigent people loitering in the area. The clerk who checked me out was not helpful and did not walk me to the vehicle. I felt unsafe the entire time I was there and honestly was concerned about opening the truck bay area when I arrived at my son’s apartment for fear I would find homeless people inside.
Theresa SIt would be nice if you include straps or ropes. Just a suggestion.
Sergio ADid not receive the dolly that was ordered.
STEPHANIE TThere was a check engine light, the Cala converter was cut off so the thing sounds like a jet engine I felt a completely unsafe through the whole time I really would like a refund thank you
Aaron CThe attendant at the register was the key to this experience. He was ready for me, even though I was late. He had everything prepared and was very helpful and patient. The only criticism I have is that there was a lot of animal hair in the cab. My spouse is allergic to animal hair and dander. It would have been better if someone had vacuumed that.
James ZThere was a leak somewhere on the truck and all my stuff got wet.
XAVIER SAll was great. The guys who worked at the store were nice, friendly and quick. The truck was clean, had a full tank of gas and drove well. Returning was also easy. Plus, uber-convenient to hopping on 183 from this location. For those reviewers who complained about the location and called it sketchy. Please.....
Kimberly WSketchy area especially for a woman with a small child.
Jenna CThe store clerk was very nice and help me. I will recommend using this location.5 Star for services.
REHAN SI stated no above, because the equipment was a bit dirty on inside and in back. Service was good enough. So net/net, not too bad.
Stephen MJust not inviting or we’ll run.
Brandeline LThis location is in a small corner store/ shady area at night so come in daytime, however the employee here was awesome!!! He was leaps and bounds above the employees at the UT I35 airport location: those guys were the worst, I’ll never go back there! My experience there was too much to type here. I was lied to a couple times and dismissed, discouraged from trying to get a truck that same day. Which I did get at the blue diamond a couple miles away for my needs!
Isaac CNice man checked the truck in. The location was less than par.
Diana D