Customer Reviews for Blue Heron Marathon
(U-Haul Neighborhood Dealer)

Rating:

5.0

The cashier was very friendly & helpful. He made the process easy & quick.

Rating:

5.0

I had no issues at all. Staff was super friendly and helpful. The van I reserved was clean, fueled and ready to go. Brought back on time no surprises. All good.

Rating:

5.0

Not much all very simple

Rating:

1.0

I was charged insurance after telling him I didn’t want it. I drove 33 miles but he put 40. It was a terrible experience. I called the customer service number and they told me I have to connect with the retailer I rented from, but the retailer told me I have to connect with uhual. Very surprised with the service.

Rating:

2.0

After making a reservation, we had to wait over an hour to pick up our truck. It was not the truck we originally made a reservation for and came very dirty with trash from the previous renter. We are not satisfied with this transaction at all and will not recommend this store to anyone else.

Rating:

1.0

The dashboard kept flashing that the tires were low in air, it would not let me make a phone call off my phone while I was in the van and I had to call U-Haul multiple times when I finally got to my destination and hour and a half away I could not get the back door open I tried tirelessly for over an hour and I had to workers on standby I still had to make another trip I finally called U-Haul they connect me to roadside assistance they told me it's going to take over 2 hours to get someone there to help me I got a neighbor to help me get the door open went to pick up another load came back to my destination same thing happened the door would not open tried to call Marathon gas station they would not answer just kept going to a fax machine called U-Haul customer service three times This was actually the worst experience I've had with U-Haul.. The air was either on or off it would not blow max air when I rented it this guy said oh this is a great van This this was not a great van but the worst experience was supposed to return it by 5:00 had extended till 8:00 because of all the screw-ups that happened throughout the day with U-Haul.

Rating:

1.0

Truck was destroyed, window left open so there’s bugs in there. They didn’t categorize my return properly so said that I had it for an extra three days looks like I got overcharged for coverage I didn’t accept. Overall poor experience

Rating:

3.0

Reservation for 10' truck was accepted but was not available at pickup. Needed to pay for bigger truck that was not needed.

Rating:

1.0

The location is very scretchy. I signed up to do mobile check in/pickup but when i arrived i had to go into the gas station and wait in line to get the rental key. Okay. Brought the uhaul back in the same location and when going into the store to turn back in the key they made me move the truck several times before allowing me to return the key. They were trying to add more miles on. One more mile was irritating but I didn’t complain, i just wanted to get home. Did not give me a receipt upon checking out but when i received it in my email the man added insurances on that I declined several times. Adding another $15.00. Not sure how in check out they can even do this but it was done. Luckily i was able to call uhaul and they saw that I declined coverage and processed the refund but i would never rent from this sketchy location ever again and if Uhaul wants to keep a dealer from tarnishing their name.. this is one location they should shut down.

Rating:

3.0

This location is very convienent for us and use it a lot for quick moves of our patio furniture when we need to leave our lot. The issue is the persons behind the counter can be rude and unaware of reservations made on line and give us a hard time about it. It does'nt happen all the time but lately it has become a problem for us.

Rating:

3.0

Attendants were not helpful and seemed annoyed. An was dirty and I cleaned out water bottles ,wrappings etc and windows had some kind of soda on them (sticky)

Rating:

3.0

Discovered that A/C did not work after I started driving. Contact the rental location they hung up on me. I called back and they decided to not answer

Rating:

3.0

I checked off no insurance but it was added on my bill. The manager of the store did not explain any details to me. This was my first time renting a truck so I didn’t know I had to refill before returning. It wasn’t stated on website. The gas station manager didn’t explain details to me and even said no worries when I asked what a $60+ charge was for. Next time I will use Penske or another company. What was $20 + .99 mileage for 27 miles ended up costing me almost a $100. I tried to dispute it and never received a call.

Rating:

3.0

The truck I reserved was 20 feet. I am not positive but I am almost certain the gave me 17.

Rating:

2.0

Employee took forever to process my online reservation. Then I had to find him to move vehicles that blocked my rental from leaving the parking area.

Rating:

4.0

I had to give to the above location because the original location in palm beach gardens did not have the truck we reserved over a week ago available or the size under that one. It was the biggest inconvenience because it made the movers we hired via your website to run late because we had to drive to a different location completely out of our way. Extremely disappointed in the lack of communication from Palm Beach Gardens store.

Rating:

5.0

Excellent service

Rating:

2.0

We ordered a dolly & there was none available.Van was filthy & smelled like manure. Huge red spider running across front interior window,most dangerous while driving & could not get it out. The 2 young workers in station were very pleasant & helpful. The gas station interior dirty with sugar ants all over the coffee counter.

Rating:

5.0

Not everyone does all the online stuff. Please keep it simple for the low tech people. Thank you ♥️

Rating:

5.0

Hello, guys! First of all he was addressed all my concerns. The manager did excellent as well .

Rating:

3.0

The process could be mobile accepted The U-Haul was dirty from the last customer..they are at a gas station The truck was parked two feet from the vacuum I think after each use they should vacuum it out and charge the person that made a mess

Rating:

5.0

Very friendly and knowledgeable staff made the rental and return a smooth transaction.

Rating:

1.0

The attendant left 1 hour before time, there was no phone call to let me know that her would not be there. I had to go back the following day, he basically rushed through the checkin, the truck was not clean

Rating:

2.0

I had reserved a truck and movers a month before my move, but UHaul could only confirm the movers, not the truck. At the 11th hour, they were able to confirm a truck, which was about 60 miles from my starting point. I had to push everything back a day. Moving, which is already a stressful experience, was made worse by my experience with UHaul. The pickup location was at a random gas station where I could barely hear what the attendant was asking from behind the partition. And the app did not work to upload the driver's license. Further, only a utility dolly was available, while I had requested furniture pads and a furniture dolly.

Rating:

4.0

Receipt when we leave the vehicule

Rating:

5.0

I've used UHaul many times over the past 20+ years, so this statement comes with some experience... that hole-in-the-wall gas station was one of the friendlies, most efficient experiences ever. You should clone that guy.

Rating:

4.0

We i return the truck i asked the guy how many miles , he said 8- 9 miles but i review my paper in my email it's showing more than. 8×.79=6.32 cent so how it came to $23 & some change so that's like 30- 32 miles. Which is not correct. It shows ni mileage estimated but charging me $23 & some change. Gonna call my credit card company.

Rating:

4.0

On the oringinal order I deleted the $10.00 extra charge foe damage coverage because my insurance covers any damage to any thing we rent, on our receit we were charged that $10.00 and we are not happy about that and hopefully can get it refunded.

Rating:

1.0

Have the the additional equipment (dollies) available or update stock accordingly. We were moving and really needed the dollies we reserved only to be told AT CHECKOUT that these weren’t available, so we had to go find dollies and ultimately end up PURCHASING our own.

Rating:

1.0

Have anyperson there to actually make a contract .Un professional n rude and false charges . Onto of no vehicle there that I reserved forcing me wait 130 mins ans take a smaller truck with two people on pay to move losing 2 hours times two pe[ple then double driving cause too small rental truck . Absolute fiasco

Rating:

5.0

The van was messy. yet the drive was great. The employees of U hail are very very nice and helpful. And yes will use U haul again soon

Rating:

2.0

The Van I rent. was completely trash when i came to a stop the engine was raring up like the transmission was gone and the guy was not nice

Rating:

3.0

Vehicle was in average condition, served it purpose. Location was convenient for our purposes.

Rating:

1.0

I chose this location because it was close to my storage unit where I needed to pick items up from I arrived on time to pick up my truck and the character behind the counter who was supposed to be assisted me after I told him my name instead of helping me since I was the only one in his gas station at the time helping every person that came in to pay gas or to whatever I mean I was there first I think he should have continued to help me I wasn't there to wait around time is at the essence I had paid a worker to work by the hour and we stood around there for like an hour well some other worker there helped him learn how to use the computer so he can finish my transaction he was Kim and this other worker were talking and their tongue language which I felt to be unprofessional and rude eating a sandwich drinking everything but finishing the darn contract I told him that I've never experienced anything like this before I've rented a lot of U-Hauls before and on top of everything when it was all said and done when I returned the truck I guess overage that I still have to pay and instead of them just wiping it off they had a billing company call me for a dollar six remind you the truck was just returned you know the same day I rented it and not only I got the email talking about this dollar six it had the wrong license number my wrong birthday my last name spelled wrong so I emailed them and told them this is all wrong and I said oh there's nothing they can do about it cuz the contract has ended I do not recommend this location to anybody who likes anything professional if you like working out of a circus this place is for you I won't ever rent here again.

Rating:

5.0

They really know how to give you great customer service I was able to drop off my U-Haul at the same place. I picked it up and they took care of me, and like I was one of their own.

Rating:

4.0

The drop location was a gas station. It’s a great location if you want to play or get a lottery ticket

Rating:

2.0

No one to check vehicle in. Just told to turn over the keys and leave.

Rating:

5.0

We spent almost an hour to pick up the truck, and this is not the employee’s fault, he was as polite and helpful as he could be, this is an early morning pick up before 8 am and we were constantly interrupted in the middle of the process because there were customers coming into the store for their morning shop and only one person to handle everything. Even though I rate my overall experience as very good , picking up the truck was not , Is not acceptable spending that much time. Again the employee was very professional and helpful, but uhaul must find a way to expedite this process.

Rating:

1.0

There were ants all over this convenience store/gas station counter. It was crowded, confusing, poorly lit and I had to drive my vehicle off-road to get to where the uhaul was. The person helping me was hard to understand and not helpful.

Rating:

1.0

The guy at the counter was not only rude and snatched my phone and my ID out of my hand and yelled at me the entire time, but didn't want to help me and was incredibly frustrating to deal with. It took me 45 mins to get the truck. And that was with a reservation. The website had me take pictures of my ID an when I got there it was not transferred over. Returning the vehicle, it was replaced with the gas and they still well overcharged me to fill the tank, when it was half way filled. I have photos. I am so appalled by this whole experience.

Rating:

2.0

Not an easy experience. Took close to an hour to get the keys. Too many issues

Rating:

5.0

I would rent again.

Rating:

1.0

People working there completely unfamiliar with process No customer service whatsoever. Rude. Just a horrible experience

Rating:

3.0

The best thing about this location is the availability of the vehicle that I need weekly.

Rating:

1.0

The truck was very dirty and I had to clean it before using it. There were roaches and I had to spray it. There was less gas than was indicated on the form. I was charged 6.71for something I don’t know about. Never going back there again.

Rating:

1.0

Remove them as a dealer. The person there told me I have to check myself out and she couldn't give me a receipt.

Rating:

1.0

Try to get me to buy more gas. Took me 30 minutes to close. I had to prove they were wrong. I took a picture of the gas mileage it was at a half. The killing was he also had a picture of the gas mileage on his phone and would not give me a receipt

Rating:

2.0

I asked for a truck with a ramp, and they rented me a truck without a ramp. No refund. Pathetic.

Rating:

1.0

Tell me why I was charge 20 dollars for delivery trailer at 9 am. Had to move trailer twice for employee and unhook.

Rating:

2.0

Physically check the vehicle when it is returned for gas replacement and mileage review.

Rating:

1.0

The person behind the counter just handed us the keys , didn't have just sign anything. I was a horrible experience I had to call the 1-800 number was transferred many times. Took 45 mind to finally check out. We could have just drove away. Very bad

Rating:

4.0

The van had an odor. It would be good if when vehicles are returned they are cleaned and sanitized.

Rating:

1.0

truck was completely disgusting inside & out

Rating:

1.0

There was a $57 deducted from my account that can't be explained try to call uhaul number No,one answer, I rent before and there is Always a second charge , I always stay in the purchase miles and gas

Rating:

3.0

Twice I rented from this location within 2 weeks the first time I returned equipment without using due to faulty equipment same thing happened again while driving a beeping noise and dash lite up and brake light came on also it stated stable stabilitrak and also right rear tire needed air of which I pointed out to guy I also have pictures and U haul both times had dirt in it

Rating:

3.0

I got charged extra even though I returned the vehicle 24+ hours before scheduled.

Rating:

1.0

I was charged twice for a one way that I changed to a round town trip. $246.19 and $83.25. I was even charged $25.00 for cleaning fee. Which I was the one who clean it myself. I have the receipt for the truck cleaning… Which is more than even $25.00.

Rating:

1.0

I received the vehicle extremely filthy inside and out. I had no other options at the time but to take the vehicle. I cleaned it out to the best of my ability before returning it. I have been charged a $25 cleaning fee. This fee should have been charged to the previous renter and it should have been cleaned before I received it. Worst U-Haul experience I have ever had. I noted how filthy the vehicle was when i checked in online.

Rating:

1.0

It took over a half-hour to get the vehicle. Having it in a gas station is terrible. Always customers.

Rating:

1.0

The staff, one person, trying to watch the store, the uhaul trucks, fed ex drivers, and customers in general wasn't able to keep up and several people left unhappy. He wasn't very friendly and kept telling me I still had to resign the forms and place Deepak.

Rating:

1.0

Would definitely NEVER recommend this location to anyone, ever. The manager was a complete scammer, who never checked me in once the van was returned for an entire WEEK, then has the audacity to call me and say I never put gas when I returned it with the exact same amount of gas I had in the tank when the van was picked up. Then he got smart with me, called the police and had told them I went over the mileage, but when I called uhaul customer service to make a complaint, they said he was charging me for the days that I didn’t have the vehicle in my possession (it was returned). So unprofessional, and will be making a complaint with corporate against him for trying to scam me.

Rating:

1.0

I reserved online when I got to store to share my location and pick up the vehicle with mobile checkout the store clerk said to give him my I'd and he changed my entire reservation mileage amount miles and added insurance without my knowledge also the trucks are dented everywhere and lights are missing from trucks

Rating:

2.0

Same issue, one guy working in a gas station. I had to wait in line while people were buying scratch off lottery tickets and beer. Then he had me go back out to the truck to take pictures to show him that I had put gas in, mileage, and bring the appliance dolly, flat dolly, and blankets in because he couldn’t leave to come out.

Rating:

1.0

I told the guy that the gas was not as the paper said, also he added me insurance when I did no wanted it.