easy drop off
Shahrokh S
Customer Reviews for Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
please fix the pot holes in the parking other than that good experience
ikhwan dCharged me for extra 10 miles and didn’t change afterwards even I called them and highlighted
Chandrakant Sthe experience was really good from this location
Gerson MI made a reservation for a 10’ truck with the option to pick up the rental using the app. When I arrived for my reservation at 8 am,, the location looked like a cluttered junkyard with no organization to where vehicles are located. That should’ve been my first red flag. Then while processing for the pickup in the app, I was required to have either a passport or my lease agreement as a second form of iD, which was nowhere stated in the reservation emails. I then had to return home to get my passport to finish processing. When I finished, I identified my truck, which had a smashed driver’s side mirror. When I got to the part to retrieve the keys, the app told me I had to go inside the store to get them. But there was no one there. I called the number in the app, had to wait 10 minutes for a rep, and then was told someone would be there at 9. It was now 8:55. No one arrived until 9:15 and then they claimed they did not have my reservation as an app pickup. They did give me another vehicle with a good mirror and I rolled out of there with my truck at almost 9:30, an hour and a half after I was supposed to have it. I will never use this location again.
Toby VThe service here was helpful. The cell service was great and I was able to check the vehicle in without issues. Need to label the parking lot better so customers know where to park.
Cory Dvery easy location, in and out in no time
Judith MThe place looked like a scrap yard almost didn't want to drive the vehicle back around there. Looks just about as though it's abandoned. Don't like to leave bad reviews but a very big difference between pickup location and this place.
Robert Dgood location, just fix the pot holes in your lot
Carlos CNo one was on site to assist and the location is a muddy field.
Daniel MPick up was EASY --Very Nice and well organized management
Suzanne Hoverall good experience
Marian CQuick hand over. Small lot with tight parking and
Nickolas LWas ok
danielle cI originally ordered a furniture dolly on the website. According to the customer service representative they haven't had furniture dollies for the last month. It should have been greyed out or not on the website.
Jackie THave the lot cleaner and easier to get around.
Brandon Bgood location , they just need to fix the pot holes in their lot
Melvin AUhaul should stop doing business through this location. Their lot is extremely crowded and full of junk, the vehicle I rented was not cleaned, and they overcharged me for mileage by more than 2x. Also, in my reservation I requested a hand truck, which was not provided, but at least they did not bill me for it.
Stephen WEasiest rental ever.
Glenn Jbest customer service
Salamat RThe signage at this location is lacking. I knew roughly where it was from Google Maps but still drove by it twice. It is in a side part of what used to be a small residence with only a small sign on the front of the house. All the rental equipment is out of view from the road. Behind the office it is part junk yard with all sorts of things parked back there. Nothing is paved or sign posted just a rough field. The man who assisted me was fine and pleasant, the truck was clean and did the job well and the billing was what I expected and reasonable.
MICHAEL MGreat customer service
Vijay PThere was no attendant at the location. I had to call some strange phone number 3 times before anyone even answered. After finally seeing someone, I did not receive the packing blankets I purchased. I was forced to call some stranger instead of deal with a professional salesperson and after reviewing the vehicle and its contents I found forgotten and lost items as well as a dirty not very well maintained vehicle. I will not be using this company again. Perhaps I will look for other rentals and rental companies in th le future all together. Very disappointing and unsatisfied.
Richard SGOOD
Edwin DThey guy that checked me out was really easy to work with — had me ready to go quickly. He was very efficient — and friendly/nice.
Christopher WLocation was convenient. Equipment was available for pickup.
John AGreat experience for us.
Kevin AGreat customer service
Angela Jvery well organized
Carlos CI never received the final invoice after return
Timothy Hlocation needs to improve their parking lot, pot holes and gravel but the customer service is great
William Aalways have better experience from this location
Mohamed Alocation is good very quick transaction
Lian Bpositive experience
Tahreer Galways good service from this location
Carlos FThe inside of the truck cab was filthy. There were sticky drinks from previous rentals, the floor had not been cleaned. I reserved a 20' truck but the guy their told me he could give me a "new" 26 foot truck for the same price and that would be better for my move. I thought that would be good also but I was mistaken. The truck was not full of fuel. I told the guy their this and he told me to return it where I was going with the same amount of fuel. The truck was way too big and after getting it to my move location decided to return it. I called the Uhaul customer service and told them that I needed to bring the truck back and get my original 20 foot truck that I reserved. I was informed that I needed to return it to the original location to cancel the existing contract and that a new one would be given to me from another location. I picked up the original 20 foot truck that I reserved which was very good. I checked my credit card later and they had billed me the full amount of the original rental. I had to call and dispute the charge which took 3 days for them to look through. I thought they would bill me for the mileage and fuel costs. I had driven the truck only maybe 10 miles and had it for 30 minutes. They billed me for mileage, trip insurance, a full days rental, and furniture pads that I returned unopened, and a hand truck rental. This was $105. The people at the Sterling g location are crooks. DO NOT USE THIS LOCATION!. i had previously went to another location nearby in Ashburn which did not have the truck I needed and they were very professional. They referred me to the location in Sterling which was supposed to have the truck I wanted. The location in Sterling should be closed down! It does not meet up to any professional standards. Take not Uhaul corporate! I blame you for this kind of service..
Lawrence Dexcellent work
Carlos II am not sure how many times I have rented cargo van from here at least 8 to 9 times. Every time greeted with smile and respect.
Muztoba AThe uhaul van I reserved online for a few hours was available, clean, and performed well with great relatively modern features. The friendly owner quickly processed checkout and check-in. Sure the parking lot in the back isn't in great shape and it's also a property used to store others' vehicles but I had no problem driving through it. I parked my personal vehicle in the front of the building per the owner's instruction. I can't relate my one experience here to any of the bad reviews. Also, I'd think taking photos of any rentals, including mileage, is common sense?
Arslan IThis location is the worst I have ever picked up at. It was muddy and there were losts of broken down cars and commercial vehicles cluttering the yard. The had to move three non-uhaul vehicles to get me out with my trailer. The staff there was fantastic though The brake lights were not working on the trailer
Dale MThe customer experience at that facility was amazing. It was extremely easy to get in and out. There was no waiting. The sales person was very professional and had a great attitude
Armah KPlace felt very comfortable and manager (or owner) was very kind. Will be using again later this month.
Bryant GNothing was ready and there was no staff until 9:15. They didn’t have my hand truck - made me go to another location to pick it up. FYI, I drove 195 miles not what was recorded. Shop is disorganized and looks like a junk yard.
Jason EI rented the truck on 25th at 6pm. Next day early morning we droves to our location! After unload items we returned the truck to the designated place at 7pm and put the key in the drop box on 26th since nobody were not there! But the next day I called 3 times and left the message! But nobody answered me! So, I received a text that remind me the u-haul needs me to return as soon as possible! That made me nervous and I called to costumer service! They recommend me to go and check in person next day, so I did. The person in charge told me everything is ok I took the key and send the truck and you are ok! I said why you did not answer me, he said I sent the email! I said I did not get any email!! He said he will send it again. But he put the return date on 28 of August at 8:0000am! So, I returned equipment on 26th But he processed on 28th!! So, during these time I was stressed and caused me couple of phone calls and two times going to the return place!!! It wasn’t very smooth!!!
Nahid GPlease provide a contract to the customer, as proof of rental, prior to the customer leaving the premises. I never received an agreement to keep with me in the van.
Lewis CDropped off after hours, seemed a bit scary but overall it is a rental location so what should I expect? Easy to drop and go, no guys with chainsaws chased me!
Virginia CNo paperwork supplied with pick up. No reciept supplied until I emailed customer service 24 hours later.
Richard NTruck was dirty. Had banana peels under the seat, trash in the glove box, and smelled horrible. When I got to the location to pick up the truck the employee said two words to me, scanned my ID, and gave me the keys. To make a long story short, the check engine light came on as I was getting to my unload location. I was war dialing this location… probably called them 15 times before someone finally picked up. I informed them of the light coming on and told them I didn’t feel comfortable driving an hour and 30 minutes back to drop it off. They hung up on me and I didn’t hear back from them for 15 minutes when they had roadside assistance on the line. The employee assured me they’d bring a new truck for me to drive to this location and would tow the old one away. Fast forward 3 hours and I’m still stranded in an empty house with zero updates after moving all day long. I ended up having to find a ride to take me back home. Called the manager and he assured me my account wasn’t going to get charged… guess what, it got charged. Still trying to have it removed as I was promised. Stay away from this location. There are a million non Uhaul trucks parked everywhere, people coming and going, and they don’t answer the phone. Will never come back again. Worst experience I’ve ever had.
Luke SThe U-haul was not properly transferred in/I received the wrong U-haul which made returning it a massive headache.
Kyle JThe main guy who helped me secure a truck today was very helpful and friendly and I’ll definitely recommend renting a truck from there.
Bill AThe person that works at the establishment was very helpful with establishing the truck I needed for the move and very chilled.
Diane JSpeed up return check in and delivery of receipt to email.
Leslie OClose it down. Location was terrible.
Luke RLooks like a junk yard.
Fletcher BMake the mobile process easier
LINO RThe overall yard is chaos, dirty, and hard to navigate. It's basically a junk yard with some uhaul equipment scattered around.
Gary C