Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one to open the locked gate for entry onto drop off. A storage rental customer let us in using his pass code. Dropped truck off with no personnel available.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Manager cancelled my reservation without calling me first or reaching out. Did not answer phone when I called. Lack of communication and professionalism
Customer did not leave a comment.
I've contacted many times about how horrible this experience was. There is a gate - I was not provided a code. The facility itself was not open during the appointment time.
This was not the location I requested. Took an extra hour to get to it. The woman that worked there was fantastic.
Customer did not leave a comment.
Clean the truck and make sure it has gas
Customer did not leave a comment.
This location has a keyed gate and you have to wait for someone to open the gate to drop off the truck.
not the location requested.
Locked lot. Had to make 3 trips to return call. Location manager would not answer cell phone and not working in office. Horrible return and location for U-Haul.
It is very nice to do business with these people. They are courteous, clear in their communication, and accomodating. I would highly recommend Blue Ridge Self Storage.
Very friendly
Felt disorganized.Kept getting late notices when paid in full. Have cell number for emergencies took 2 hrs after 23 calls leaving msg & texts to get help getting in gate to get in unit.
The Equipment was great. The service was less than par. the service facility was not able to connect to the system upon pick up - I had to contact the customer service center. I never received any paperwork or much of an apology. They also were Closed and not around at 2 pm for an early return. The app was not working and I had to wait almost an hour for a customer service agent to help me. - AWFUL!!. Will think very much next time about using UHAUL and definately where I pick it up. I was told someone would contact me about this within 72 hours.. I have heard nothing yet. Again, not sure anyone wants to hear the truth!. Renting and Returning were nearly impossible. Had I not had a phone and the customer service agent helped me after being on hold forever, this rental would have been impossible. . Stuart Robertson 540-815-6273
Very nice people to do business with. Very clean place with great management. 24/7 access and the rates are unbeatable. Highly recommended.
Very helpful.
jUST WHAT i NEEDED. WOULD RECOMMEND IT TO EVERYONE.
they put me on the phone with a man to do the rental agreement he was terribly misinformed it was very unprofessional
Customer did not leave a comment.
Customer did not leave a comment.
Every person with whom I dealt was friendly and helpful, so I was completely satisfied!
I was quite surprised that given the reason for the rental, that the location would not work with us on pricing. We rented the cargo van to take supplies to WV flood victims. We had the rental from saturday am to monday, but ended up returning it sunday evening. When at the office to pick it up, the young girl there was confused as to whether or not the uhaul could even be taken out of state..... That took a long time to figure out! We also thought maybe uhaul would work with us on price since the rental was for disaster relief purposes. But, we got lucky and found some other businesses in Roanoke who are allowing us to transport the rest of our donations free of charge. We will use them from now on!
The quote I was given online was $20 cheaper than what I actually was charged, which I don't appreciate
Customer did not leave a comment.
Great service - great people at the rental center - please bring back the pick up trucks
Excellent service - more than willing to go the "extra" mile for customers - equipment is always first rate - a joy to do business with Wendy -
Customer did not leave a comment.
wonderful experience. Wendy was very efficient, the van was waiting, and we were in and out quickly. Great well maintained Van.
Honesty in your marketing would be nice. I rented a very nice $19.99 per day van. By the time the very excessive mileage charges of $0.69 per mile were added for the 31 miles I drove the total charges were $46.58. I may rent again but I will shop around first. The woman I rented from, Wendy, couldn't have been more pleasant.
you should tell the customer in advance you charge extra fee if they pay with credit card
Very good experience. I would change nothing'
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Very friendly and helpful service.
Thanks, great service.
Customer did not leave a comment.
Everything went so smoothly--Wendy and Duane were so easy to work with, and there were no surprises with the charges, which had been my experience years ago. Our only problem was the getting on and off the back of the cargo van, but all-in-all, it was a great experience, and we'd recommend anyone to work with this business. Thanks again!
Customer did not leave a comment.
Great folks and great service - always a pleasure to rent from them
They were awesome! Helpful, courteous and saved me a ton of money!
Great experience, Wendy was very friendly & helpful.
More than 100% - great place and great people - if you need a truck don't call anyone else -
Helpful staff, great vehicle. Will definitely use again and will recommend to others.
Customer did not leave a comment.
Customer did not leave a comment.
The man who was working Saturday morning was absolutely amazing! He was cheerful and helpful. He explained everything to us and made sure my fiance and I had everything we needed to move.
The clerk did not know that using a debit card would put a subtraction on my checking account. I was told it would just be a hold. because the money came out I had an overdraft. I was told on phone at the 800 number I could do a cash deposit. He would not let me .
Customer did not leave a comment.
Customer did not leave a comment.
This employee that greeted me was very friendly and knowledge, location very clean and safe all gated and cameras , will definitely use again. John
