Customer Reviews for Blue Sky Derby
(U-Haul Neighborhood Dealer)

117 reviews

121 W Emma St Ste A   Derby, KS 67037

(316) 788-4387

Hours

  • Monday–Friday
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(316) 788-4387

121 W Emma St Ste A
Derby, KS 67037

Services at this Location:

Hours

  • Monday–Friday
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Enrico M. 
Rating:
4.0

Customer did not leave a comment.

Dean O. 
Rating:
4.0

Was over charged for mileage. Never was asked how many miles I was going. Went to point A to B. That was it and got charged for going over.

Tom D. 
Rating:
5.0

They were wonderful thank you.

William C. 
Rating:
5.0

Customer did not leave a comment.

Grady L. 
Rating:
5.0

Great service

Andrew P. 
Rating:
5.0

WOW... compared to where I picked this place is awesome! Very helpful, knowledgeable, and kind.

Will S. 
Rating:
5.0

Keep doing what you have been doing

Marva G. 
Rating:
4.0

Parking area for the auto transporter trailer is very difficult to hook up and to drop it off CSR Hanna was very nice and professional

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

After my first encounter it wouldn't matter.

Leif M. 
Rating:
5.0

Nothing cause everything went perfect for me...Thank you.

JENNY H. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn P. 
Rating:
5.0

Fast, friendly and excellent service.

Kirby D. 
Rating:
5.0

Customer did not leave a comment.

KAMERON K. 
Rating:
4.0

Customer did not leave a comment.

Bianca M. 
Rating:
3.0

It was a tight place to get into. So I really no idea where to park. Noone came out to check on us. We got charged and extra $40 and not sure why.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Sharis B. 
Rating:
5.0

Have a direct line for people actively picking up vehicles. Counsel agents on asking if there is anything else before signing off of chats or the 24/7 ride share verification.

Rey H. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Matt V. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

I have used them before. They have always been great.

Marla H. 
Rating:
5.0

I can't think of anything. I was 100% satisfied with the experience

Gail H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Nothing. Great customer service and great location.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Erick W. 
Rating:
5.0

None

Jonathan H. 
Rating:
5.0

The female in the office was so sweet and Remington was kind and just as helpful! I want to buy that trailer I rented. Exceptional service!

Ronnie M. 
Rating:
2.0

Not overcharge. A year ago this was much less expensive, additional taxes not explained. Truck very dirty, front windshield had a big chip in it. Interior very dirty needed wiped down and vacuumed out. Needed washed between rentals and it seems they dont care about the guest or cleanliness of trucks. Man who helped me had a hard time with his smartphone check in tool

KYLE B. 
Rating:
5.0

Ensure that the oil life readout is accurate. It was at 0% at the time of delivery. Oil in Engine was fine.

Robert I. 
Rating:
3.0

Truck should be taken out of service. Numerous safety issues. Door bent and binding on fender making it impossible to open all the way. Windshield wipers dried out reducing visibility while driving in rain. Steering sloppy and front shocks worn out. Pot holes caused lane departure. Aftermarket radio installed incorrectly - would not dim making it extremely difficult to see at night. Truck overheated when allowed to idle for more than 20 minutes to keep cab warm, Jumped out of drive as transmission linkage misadjusted / worn. Was told by local uhaul agent that this is a local use truck. However Uhaul knew I was renting it for a round trip to Sedalia Missouri and back to Derby Kansas. Seeking refund commensurate with the unsafe conditions to which I was exposed due to the extremely poor equipment uhaul provided. Additionally I require documentation stating truck will be taken out of service until noted conditions are corrected followed by proof of abatement or proof of salvage. Will provide video of noted conditions upon request. David K McDonnell kd0fir@gmail.com

david M. 
Rating:
5.0

Couldn't get how the vehicle got good gas mileage.

Troy R. 
Rating:
5.0

The online check in and return have improved quite a bit. It is very easy to follow and I was able to complete pickup/drop off without any issues. The rep Hannah was great! She was very friendly and answered any questions we had. Very pleasant experience, we will return to this location.

MICHELLE S. 
Rating:
5.0

No improvements needed!

Paula B. 
Rating:
3.0

Have a pick up time during office hours not at 6:00 in the morning where there is no light to inspect the truck as per U-Haul instructions. There were too many hoops to jump through just to verify an identity and for pick up. Ridiculous. They told me that if I didn't use the moving pads I wouldn't be charged. I did not use them, didn't even open the bag they were in and I was still charged for them. Not a good experience.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Norval M. 
Rating:
5.0

Your associate was friendly and helpful bit on the phone and in person.

STEWART A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Remington and Hannah at Blue Sky were very helpful. I have recommended them to my friends.

Ondreya S. 
Rating:
4.0

Clean the windshield at least.

Joseph F. 
Rating:
5.0

They were very helpful and friendly. No problem with pick up or drop off

Susan F. 
Rating:
2.0

Poor lady working there really only worked for the storage company. The location is just really Limited on storage for the trailers

Amy B. 
Rating:
3.0

When we dropped the truck off after hours and attempted to use the online process for after hours drop off. So our only option was to leave the truck, keep the keys and plan on coming in to the office once they opened up the next morning. Before getting there that morning a U-Haul employee called because the truck needed to be moved to have access to another truck. I explained what had happened and why the truck keys were not there. He told me that office was closed for the week and he was there to get a truck ready that had been reserved. I met him at the office location and he checked the truck in for me. He was very friendly, professional and courteous. It was very disappointing and frustrating when we attempted to check the truck in the night before and the online process did not work properly. We felt bad about leaving the truck and taking the key until the next morning but we didn't know what else to do.

Judith S. 
Rating:
3.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Excellent service! Friendly and quick . In and out in 8 minutes. Use uhaul application , all they need to do is have you check mileage, gas in truck and off you go ! Awesome!

Dennis A. 
Rating:
5.0

Awesome customer service, very clean environment and vehicle, exceptional communication, ease of use - 5 stars. Best experience I've ever had renting a moving truck. Thank you!

COURTNEY D. 
Rating:
5.0

Rachael was AWESOME!! She took very good care of me.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
5.0

Extremely easy process. Great communication. Excellence customer service. THANK YOU

Courtney G. 
Rating:
3.0

Customer service was very good, the employee came out and hooked up the trailer for me and had me check it to make sure it was tight and cleaned out in the back. I will be renting from here again in the future

Justin A. 
Rating:
5.0

Very friendly and helpful.

STUART M. 
Rating:
5.0

I had to go to 3 locations to get the truck, in spite of my reservation. But Rachel in Derby was outstanding.

guy M. 
Rating:
5.0

This location is fantastic!

Christopher D. 
Rating:
5.0

I had a wonderful experience at the location in Derby. The lady working was very nice, personable and helpful. I would definitely use them again.

Jordyn R. 
Rating:
5.0

Rachel was very nice to work with and any issues were taken care of in a timely manner. Enjoyed working with her.

Kent J. 
Rating:
5.0

All employees should learn from the wonderfully knowledgeable staff at enterprise storage!

REBECCA KRUZEL M. 
Rating:
5.0

Excellent service

PAUL B. 
Rating:
5.0

Amazing customer service!

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Phyillis P. 
Rating:
5.0

It's always been a great place to rent

Karla H. 
Rating:
5.0

I have no comments for improvement. My experience was wonderful. Shannon was excellent, she was friendly and made me feel welcome immediately. She walked us through the process and understood how moving can be so stressful, so renting the trailer shouldn't be. I would highly recommend the Uhaul in Derby!!

Darlena M. 
Rating:
5.0

They were very courteous and helpful. I will use them again if I have uhaul needs in the future.

Shane M. 
Rating:
5.0

Nothing

Jonathan A. 
Rating:
4.0

This is a very tight location. You need to be an experienced driver to back into parking spot.

Kenneth S. 
Rating:
5.0

Good place to do business

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Marla S. 
Rating:
4.0

Customer did not leave a comment.

Debbie G. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
3.0

Customer did not leave a comment.

Donal C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Garland M. 
Rating:
5.0

Rachel was out the door to meet me before I got out of my truck, she was very nice and made sure I understood everything with the trailer. I was able to return the trailer the same day and again she was out helping me get it backed in. Very happy with this location and highly recommended them.

Ronnie C. 
Rating:
5.0

We have used them multiple times and it's always been a great experience!

ANTHONY M. 
Rating:
5.0

Super Service from Rachel

TIMMY W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY I. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Very friendly and staff are very helpful

Cecil O. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Rachel was wonderful! Great customer service, very helpful and friendly!

Vicki M. 
Rating:
5.0

Continue to treat customers with the respect showed me and this will be a successful UHaul location for Derby. Thank You!!

Russell E. 
Rating:
5.0

Quick and easy, super friendly.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Aireona K. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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