Customer Reviews for Bobs Factory Outlet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bobs Factory Outlet

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Jarrett R. on

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Customer did not leave a comment.

Ruth W. on

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Al G. on

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Had trouble with computer. Woman said she had no idea how to hook up trailer. The man she sent out had no idea. If I did not know how to hook trailer would not been able to pick it up

lynn M. on

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Fran W. on

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Pamela M. on

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BRIAN F. on

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This was an excellent experience! Renting this truck absolutely made our work/move much easier!

Terry F. on

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Kerri K. on

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I was very disappointed That I had to pay $100 more to rent the uhaul vs what the online reservation rate was. When I brought it to the persons attention I was told it was a marketing scheme.

Allen F. on

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jerry R. on

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Everything was excellent

Denise J. on

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No one was there to unhook the trailer. I am a 67 yr old woman and had to unhook and lift trailer myself. I was told this was a store that happened to have u-hauls and there was no one who could help me.

Jermey C. on

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RONALD H. on

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They did an excellent job and continue to do the same.

Angie C. on

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Need training on how to be nicer to the customer and not rudely cut you off when your speaking. Will not go back there for anything ever. And will tell my friends and family to avoid it all together.

Frank H. on

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When some one says they don’t need your insurance don’t charge them any way and all terms of the contract need to be gone over

Tammy S. on

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james G. on

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Hazel T. on

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Cody P. on

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Don’t talk to the annoying yankee that works there, she whines about southerners and is generally an awful person to work at a front counter

dave B. on

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WILLIAM L. on

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Very friendly and helpful employees

Darry J. on

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Colton B. on

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I did the online check in and paid for the uhaul rental online before I picked up the truck. She ran my card again saying that “my card wasn’t on file,” and she charged me for the insurance which I did not want. Also, she failed to do a “walk around/inspection” before renting me the truck. She failed to put the mileage in the system, the truck was full of trash and had dirt inside of it, and the dolly was laying in the back of the truck with the seal broken (I didn’t need the dolly.) She didn’t start the truck or take the cardboard rental sign out of the front. She told me, “I’m not going to do a walk around, I’m busy eating breakfast, it’s all good.” I’ve rented uhauls many many times and this was by far the worst. Unprofessional. It costed me extra time I didn’t have, stress and another charge in my bank account because of her incompetence. I am highly disappointed.

BRIAN H. on

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Person working inside Bobs Factory Outlet just pointed to drop it in the back no further guidance or help offered, never came outside, I had to park, block tires, and drop the hitch off my truck because I couldn't lift the tongue off the hitch. This place should not be a U-Haul drop-off spot.

Keith S. on

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JOHN S. on

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Larry S. on

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U-Haul automatically charged us for two extra days even though we returned the truck one day early according to our contract ifornmatio. The person at Bob's checked it out and gave us credit. BAD U-HAUL Problem!

rudeum G. on

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Truck was covered with snow and no one offered to clean it off. They do not gave any blankets or hand trucks.