Customer Reviews for Bobs Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bobs Market

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Aminda S. on

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Customer did not leave a comment.

Olivia E. on

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You can have an after hours lockbox that actually locks.

Willard W. on

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Had to unhitch and lift the trailer myself, I’m 70 so this wasn’t a fun task!! I wouldn’t recommend this drop off place to anyone.

Steven E. on

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Martha C. on

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Was told to hook trailer up myself and if I needed any help to let them know. They have always hooked it up for me and checked lights etc.

Doug M. on

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Jonathan M. on

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Truck made lots of strange noises, especially steering and front end. No walk-around by representative. Found large mirror (partially broken) when I went to load truck.

Terrry S. on

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Very helpful and accommodating!

Andrez Z. on

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When we made the reservation online, there was no option for drop off location; then we informed the representative we were dropping off in Houston Texas. The price remained the same so we continued with the reservation. Later at drop off we were informed that a local drop off was selected with the online reservation but there was no online option for a drop off location. Also, He or any of his assistance did not help connect the uhaul or walk us to the uhaul truck.

KIM S. on

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The owner was the BEST!

doug F. on

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Nichole S. on

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Joel O. on

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Computer system issues, system very slow, had to load the trailer myself... Never experienced those issues in all my prior rentals.

Dustin J. on

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Thomas Z. on

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I am sure we got over charged. My wife and I made the same trip with the same truck 2 days ago and this time it was almost $30 more when we asked about about it they basically shrugged us off and said there was nothing they could do. The place was filthy and smelled awful. The customer service was terrible. Would not even give one star.

Angel L M. on

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Excellent

Dennis G. on

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I've used U-Haul the 25 footer 3 times each time was very good

Bryon N. on

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Bob's market didn't take the trailer off I had to. I first tried to return it at uhaul location at 11815 E Colonial Dr, Orlando, FL 32826 but they would not take it because they had 3 already and where full. The guy was very rude. I will never ever use uhaul ever agian thanks to him I'll use Budget and Penske now on. I should be able to return at a location no matter how full you are. I use to use uhaul ever 6 months not anymore you lost a customer for ever.

JOSE S. on

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the costumer service was amazing

Louis B. on

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michelle N. on

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We had a Great experience at this location! Thank you! :)

HARRY S. on

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I first went to the large Uhaul franchise on Hwy 50 and Alfaya in Orlando. I really just needed the regular van or the small cube van $19.95 per day Uhaul. They had 1 van and 5 of small cube vans. I am a repeat customer - used this location at least 2 or 3 times. At 4 pm I was told I could not get a van or any and kind or a Cube truck, I explained I only needed it for about 2 hrs. For a local furniture pick up. They said no we are sorry they are all reserved , again I explained I only need it for 2 hours. They said Iam sorry we can't. I had to drive another 4 miles up the road to Bobs Market and quickly rent a larger 15 ft cube van. For more money. Rusty was very helpful and got me on the road quickly. The catch here is I had to go back past the Alafaya location both going and returning to my home with the furniture. At 6:05 pm they still had the van and 4 of the small cube bans on their property. So much for me not being able to get the vehicles from them. Frankly I was super perturbed that they didn't help out a repeat customer. It was like I was to much trouble. They did offer me a open pick up which I was not comfortable to transport new furniture with our volatile Florida weather. Very poor customer service today from Alafaya! But VG from Bobs Market. I wanted to stop and take pics of all the trucks still at Alafaya at 6:05 when I was passing.

Kevin T. on

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This was not the location I had selected to pickup from online. It was changed without any notification. Took two hours to figure out where the equipment actually was.

Orlando C. on

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Great service from the owner!! I definitely recommend them!!

Stanley J. on

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Could use better signage, but putting that aside service was excellent.

Craig A. on

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diane F. on

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Very helpfuk

diane F. on

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Harold L. on

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Bruce S. on

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Samantha G. on

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Eduardo S. on

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Stephen G. on

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JODI H. on

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GERRETT J. on

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jeffrey M. on

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Paul O. on

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We deal with rusty pesonally for store items and he made the drop off better, which was nice because of all the confusion.

Douglas.G K. on

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Vincent S. on

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Sandra P. on

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Excellent customer service. Very nice person.

Judith W. on

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Signing up for the UHaul truck was easy, and we didn't have to wait in line for it. We arrived at our destination, unloaded the truck and returned it to UHaul in Peachtree, GA with no problems. We had a smooth move. Thank you UHaul.

Thomas D. on

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IQTIDAR K. on

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Uhaul needs to better train staff at dealerships.

Dawn K. on

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The blankets and dolly that I ordered online weren't in the truck. The truck however was clean.

Carly S. on

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Excellent customer service. Would definitely recommend!

CHRIS T. on

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Long N. on

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Bob's Market provides excellent customer service. Vehicle was clean and equipment in excellent condition. We've used U-haul about ten times before and have always had positive experience, but this still beats them all.

Thomas S. on

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Always pleasure doing business with Bobby.

Randall D. on

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Very fast and easy return.. Prompt and courteous service... Thank you

Karen R. on

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I was told by owner of Bob's that I could pick up truck at 9am, well I didn't get it till 9:30 when he opened at that time. The gas gauge didn't work, and the cab of the truck shook like a rattle trap. I wasn't a happy camper for the price I had to pay.

Tyler T. on

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This will be my go to spot for U-Haul. Bob is fantastic. Friendly and fast. It was more like walking into an old friends place rather than a rental service. Highly recommend Bob for U-Haul rental. 5 Stars!

David M. on

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Person who checked me in and got me ready to go was good.

Jim S. on

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Always a pleasure to pick up and drop off at Bob's. Right by my house, easy in easy out.

MARK F. on

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Bradley A. on

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Jorge R. on

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Brittany A. on

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ALLEN S. on

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Truck ran great while idling. When I drove it felt like it had a tire out of balance or had a bubble in it due to vibrations shaking the cargo area causing metal to rattle real loud. Transmission sounded like it needed servicing....late to shift. Once truck got up to speed transmission shifted smoothly into last gear. Fuel gauge read a bit over 1/8th of fuel but paperwork noted 1/4th...I traveled about 45 miles total and cargo area not fully loaded (mostly storage bins) so not a heavy load/trip and re-filled fuel tank with about 13 gallons to bring guage to the 1/4 mark. Guage read a tad bit under 1/2 and I drove about a mile to drop-off location. The guage now showed a tad bit under 1/4. The rate was a bit much since rental was one way in town. I spent over $130 for rental that could've been cheaper all things considered if I went to another rental company.

Sandra W. on

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Kyle T. on

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Next time I would advise the location to be well aware of the products before renting them to people like myself..The truck I had rented had a quarter sized hole in the roof of the back of it and it rained during my transport and half my boxes and a computer desktop was soaked and ruined,I took pics of it and told the gentleman behind the desk about it and tried to show him the damage done he said oh you just need to call uhaul and tell them about it and that its not his problem..Im very dissapointed in my uhaul experience and will reconsider my choice about this company as well as rent from you guys ever again due to my stuff being ruined and nothing being done in regards to it.

david l A. on

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James W. on

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TOMMY H. on

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Very friendly gentleman. Service was quick and easy.

anthony A. on

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Owner of location very nasty to me and very poor customer service

Kevin R. on

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MARK R. on

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MARIA D. on

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Kathy K. on

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Bobs market was ridiculous...he was late by 10 minutes my time was 9am...then he had to turn on the music lights, and uncover the meat in his meat case turn on computer...by this time other people were arriving to rent. trucks. This time it was 9:20...he finishes the paperwork...gives us the keys and never walked us to the truck nor verified gas mileage...the truck battery was dead...so he gave us a large truck and said we had to fill it up it on l y had a quarter of a tank of gas...I returned the truck with only a quarter tank of gas..I hAve rented many truc kk s though uhaul over the 40 years...I will never use uhaul again .in my humble opinion...bobs market needs to stick to selling meat.

FYPHINE O. on

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Customer did not leave a comment.

Vanessa H. on

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The owner did not double check the odometer before giving me the truck. Therefore, I paid 11 more miles than I needed to. The last person to use it was dishonest about the odometer and I took the hit

Brian P. on

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Very small, with limited selection. Nice service from staff.

Bret R. on

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Bob's Market is totally the best place to rent a UHaul if its convenient for you.

nicola v J. on

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heather S. on

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We blew a tire on I-4 and had to wait for roadside to come the tires were old and worn out. Completely unacceptable!

Jessica L. on

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Gary R. on

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Proprietor was friendly and polite. Truck was great. Very convenient location for me. Great experience.

KATHY F. on

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Paul C. on

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There is almost too much to write for this stress and hour of experience. Not like any other U-Hall rental business. Communication on phone sucked. Not open when arrived, two of us for 1 trailer, did not know if another one was coming, no real involvement with rental, we did out hook up, no check out at all with lights, no correlation with trailer numbers, lackadaisical, trailer in puddles of water. Nice guy but why is he renting trailers with a safety responsibility when he really runs a food market. He has no help, one cannot do it all. I got caught short this time and central said he would have the equipment, no choice, never again. My regular rental U-Hall place is 110%.

derek D. on

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JANICE R. on

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Thanks so very much for making a stressful situation, run so smoothly. You are awesome!!! You bet I will recommend this location to others. I am so grateful I chose to use your location, rather than the one on Alafaya, which is strictly a Uhaul dealer. Their reviews were aweful. Some may second guess using this location, since it is a grocery store, but don't. He will make sure you are well taken care of.

TAMMY W. on

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The requested dolly was not available when we arrived to pick up the uhaul

SHANAY M. on

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Normally I deal with uhaul not the authorized dealer. I was charged extra day for an overage of time normally it is waived and a closer location I always use was not recommended online sucks chargedb70 bucks and I always use uhaul hmmmmm

CHRISTINE H. on

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GREG K. on

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Sebastian G. on

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Quick and easy in and out. Very convenient location to get you on SR408. After all, when you are done with the job, you can chill out at Bob's Market. Is a nice local store with little of everything. I will be going there again, should I need a haul.

GENE K. on

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Bob at Bob's market was such a pleasant and wonderful man! He made the process so simple and easy. Thanks to Bob our move was better than expected!!!

Eric S. on

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Have someone there at store for a 9am pick up not have customer waiting till 930 for someone to show up. And look in the morning to see what has been returned as I was charged for an extra day and called asking where the trailer was, when I had already dropped it off at the uhaul location.

Scott D. on

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Very friendly and helpful employees

Garrett B. on

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Bob was great......would deff rent from again

Matthew K. on

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TIM S. on

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The shop owner assisted me with my turn in. He made me feel comfortable, and was extremely easy going and approachable. I would recommend this shop because I felt the owner was an honorable and hard working gentleman!

DEANNA H. on

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FERNANDO R. on

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NATALIE E. on

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TOM G. on

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Rene A. on

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Bobs Market is a friendly place. No waiting time, I reserved online, went to pick up and was out in less than 5 minutes. Returned the day after and was out in just the same amount of time.

Michele L. on

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The owner or employee was unable to hook trailer to truck. He got some random customers to hook up trailer to my truck. Which after hooking up..... The trailer came off of the hitch and fell on ground and scratched the back end of my truck. Had to get someone else at the apartment complex to hook up trailer to my truck properly. Would NOT use this location EVER again. Also, upon checkin... I had to go to computer and type most info in myself. This IS not normal for Uhaul dealers.

JASON S. on

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Vu L. on

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Michael H. on

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The truck was supposed to be ready at 7 AM but Bob's Market does not open until 9 AM. The truck was parked in a muddy field. The truck, according to the rental agreement, had 3/8ths of a tank of gas. BUT, the truck had zero gas. It would not start because it had no gas. I had to wait an hour for someone to bring 5 gallons of gas (Bob's Market does not have gas). Then when I asked for the gas reading to be fixed, the guy mumbled something unintelligible and wrote that the gas gauge did not work. This was false as the gas gauge went to 3/4 of a tank after I put $100.00 of gas in in at a gas station down the road. I turned it in with almost 1/2 a tank of gas. So, to sum it all up, I have used U-Haul many times in various moves and this was by far the worst experience with U-Haul. I wanted to start my moving at 7 AM because it gets hot in FL and I had several friends waiting to help me. I finally got started loading the truck at about 10:30 AM. I originally reserved a truck at the U-Haul Center on Hwy 50 at Alafaya Trail in Orlando, but was told (at the last minute) that they had no trucks of the size I wanted. REALLY, we went by there after the truck was loaded and there were several 26' trucks there. All in all, U-Haul treated me very shabbily. The turn-in location was very nice and the young man who helped me was very nice. The turn in went flawlessly. Bob's Market was manned by ONE person. He had several customers buying meat and such while trying to check the truck out. He never once came out to check on me and the truck. Why would U-Haul allow such a shabby operation rent their trucks I'll never know. Why U-Haul didn't let me know ahead of time (not the night before I'm supposed to pick up the truck) that the location was changed confuses me. Why a location I selected almost a week ahead of time was not equipped with the equipment I needed confuses me. Why I had to wait until 2 hours past when I needed the truck I don't understand. Why a truck was rented that was completely out of gas, so low that it would not start, is the ultimate in bad customer service.