Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cannot think of anything that needs to be changed to improve your business. I was very satisfied with the way everything was handled.
Roger Jimenez
Rating:
5.0
Customer did not leave a comment.
trey hughs
Rating:
5.0
Customer did not leave a comment.
dean elsen
Rating:
5.0
Customer did not leave a comment.
John Roberts
Rating:
5.0
Customer did not leave a comment.
ken daughtery
Rating:
5.0
Customer did not leave a comment.
Tarah Fleischman
Rating:
5.0
Customer did not leave a comment.
Gregory Skinner
Rating:
5.0
Customer did not leave a comment.
andrew cairns
Rating:
5.0
Customer did not leave a comment.
daniel sherwood
Rating:
5.0
Customer did not leave a comment.
Alice Devine
Rating:
5.0
Customer did not leave a comment.
marie holmes
Rating:
5.0
Customer did not leave a comment.
Jeffrey Casto
Rating:
3.0
Customer did not leave a comment.
THOMAS BINGHAM
Rating:
5.0
Customer did not leave a comment.
Joseph Canady
Rating:
5.0
Customer did not leave a comment.
FREDERICK HEINLEIN
Rating:
5.0
Bruce was excellent
Angela taylor
Rating:
5.0
No improvements needed. Bruce is always helpful and friendly, and I’ve never had any problems with the equipment. Always a good experience!
Andrea Mitchell
Rating:
3.0
You could make sure that the equipment is at the location requested not over 50 miles away so we don't have to pay for extra miles. I moved less than a mile and paid for 56 miles! NOT HAPPY!
Linda Paro
Rating:
3.0
Customer did not leave a comment.
jon sawyer
Rating:
5.0
Customer did not leave a comment.
Jon Sawyer
Rating:
4.0
Went to drop it off, said they were open Saturday until noon, got there at 1153 no one atround.. had to use the after hours drop app, which is a pain when you're exhausted from moving.
Shane Jenkins
Rating:
5.0
Customer did not leave a comment.
John Buczinski
Rating:
5.0
Customer did not leave a comment.
Linwood Errickson
Rating:
4.0
The pickup was easy. I did have trouble with the website, though. Even though my phone had location services enabled, I was not able to utilize the website because of location service pieces. I had a friend with me, so I was able to use her phone, but it did make things challenging.
Kaiesha Serbin
Rating:
5.0
Location was great, truck was VERY rough.
rand Simmons
Rating:
5.0
Customer did not leave a comment.
Linwood Errickson
Rating:
5.0
Bruce was great! Located me the truck I needed in KS set up the reservation and everything went off without a hitch! Returned the truck to him using the after hours drop off. I would definitely recommend using Bruce over on line scheduling.
Travis Schweger
Rating:
5.0
Customer did not leave a comment.
John Humphrey
Rating:
3.0
Customer did not leave a comment.
Rick leshure
Rating:
5.0
Very nice and helpful
Kristi Skinner
Rating:
4.0
Customer did not leave a comment.
Mark Fowler
Rating:
5.0
Customer did not leave a comment.
MICHAEL NIELSEN
Rating:
5.0
Easy rental return.
Shelley Carroll
Rating:
5.0
Honestly super happy with my experience have you used u-haul several times in the past, And this time was a much easier Experience. But I was a little confused about the total It was nowhere near what was estimated when I Picked up the truck, They added on convenience charges and extra charges for cleaning. Which was never told to me on the front end and it was a lot more expensive than I was planning on paying.
Severance Hill
Rating:
5.0
Customer did not leave a comment.
Doug Wendel
Rating:
5.0
Customer did not leave a comment.
preston fox
Rating:
5.0
Customer did not leave a comment.
Craig Siebert
Rating:
4.0
I marked Not Applicable on the ‘location clean and inviting’ because it wasn’t. It was being remodeled!
JANA FUNDERBURK
Rating:
5.0
Very helpful and courteous.
Michael Gary
Rating:
5.0
This is the second time I have used this site and would highly recommend them. They were professional, friendly, and helpful.
BRIAN BROWN
Rating:
5.0
Customer did not leave a comment.
don thomas
Rating:
5.0
Customer did not leave a comment.
Stacey Tischhauser
Rating:
5.0
Customer did not leave a comment.
marsha hayes
Rating:
5.0
Customer did not leave a comment.
Preston Fox
Rating:
5.0
Wonderful customer service! Couldn't be happier with my experience.
Jason Dawson
Rating:
5.0
Customer did not leave a comment.
TRAVIS GRIFFIN
Rating:
5.0
Customer did not leave a comment.
COREY VIAR
Rating:
5.0
Customer did not leave a comment.
Robert Falter
Rating:
5.0
Customer did not leave a comment.
DAIVID CHILDS
Rating:
5.0
If you have a Reservation for Truck have the Truck if not call and let the Customer know and dont try to charge more than what was quoted on Line
Roy Watkins
Rating:
5.0
Customer did not leave a comment.
GARY KEPLEY
Rating:
5.0
Customer did not leave a comment.
Matthew Williams
Rating:
5.0
got first rate treatment - could not have been nicer or more helpful
ROBERT FOX
Rating:
3.0
Customer did not leave a comment.
Chelsea Sidebottom
Rating:
5.0
Customer did not leave a comment.
Victor Martinez
Rating:
5.0
This was the best experience, ever! The truck was clean and easy to load. Everyone was very helpful! The truck got surprisingly good gas mileage and was easy to drive! I will definitely rent again!
toni schneider
Rating:
5.0
Customer did not leave a comment.
Rilla Sill
Rating:
5.0
Always fantastic. They work with times and schedules and help out as they can.
GINI MYERS
Rating:
4.0
It was a fine pick up, the truck was just dirty. The cab had ashes in it, the floors were muddy, and the back of the truck had dirt and things left over from the previous user.
Jarrod Lemon
Rating:
5.0
Customer did not leave a comment.
Tanner Buchman
Rating:
5.0
As we were in a pinch, Bolen was SUPER helpful to us while we waited on repairs on our own truck. THANK YOU!
lexinet inc
Rating:
5.0
Customer did not leave a comment.
Brandon Rosian
Rating:
3.0
Customer did not leave a comment.
Rebekah Kryger
Rating:
5.0
Customer did not leave a comment.
bracey lerner
Rating:
5.0
Customer did not leave a comment.
bob kimbrell
Rating:
4.0
Customer did not leave a comment.
virgil cobb
Rating:
5.0
The local office was great help however they would not buy back my extra boxes as I was lead to believe. That is a promotion issue of U-Haul. I'm just glad I had just a few unused ones. The locations were not an issue it is the on-line aspect and promotion that is an issue.
Carl Jarboe
Rating:
5.0
Customer did not leave a comment.
reda parker
Rating:
2.0
Customer did not leave a comment.
Taylor Buehrle
Rating:
5.0
Customer did not leave a comment.
Barbara Farwell
Rating:
4.0
Customer did not leave a comment.
Sean Otto
Rating:
4.0
Customer did not leave a comment.
jim henry
Rating:
5.0
Customer did not leave a comment.
ERNIE WOOD
Rating:
5.0
great service
Preston Fox
Rating:
5.0
Customer did not leave a comment.
tom ohm
Rating:
4.0
Customer did not leave a comment.
cary Gaston
Rating:
5.0
Customer did not leave a comment.
randy ingmire
Rating:
5.0
Customer did not leave a comment.
Jody Kelley
Rating:
5.0
Great guy verry helpful
pat steere
Rating:
5.0
Customer did not leave a comment.
Jon Wagner
Rating:
5.0
Customer did not leave a comment.
Jon Wagner
Rating:
5.0
Customer did not leave a comment.
Jon Wagner
Rating:
5.0
Customer did not leave a comment.
KIM PITTS
Rating:
5.0
Customer did not leave a comment.
don cauley
Rating:
3.0
Customer did not leave a comment.
Dick Steinke
Rating:
5.0
Everything was very good!
Doug Bradley
Rating:
5.0
Customer did not leave a comment.
bruce sample
Rating:
5.0
Customer did not leave a comment.
Boyd byers
Rating:
5.0
Great service and very helpful.
dan cavalieri
Rating:
5.0
Always clean orderly and friendly
Kristi Skinner
Rating:
3.0
Customer did not leave a comment.
Doug CLOPTON
Rating:
5.0
Customer did not leave a comment.
Kristi Skinner
Rating:
5.0
Customer did not leave a comment.
perry crabb
Rating:
5.0
Customer did not leave a comment.
roger heaton
Rating:
5.0
Knew the owner, and he's a very nice guy and professional
Doug Haun
Rating:
5.0
Great customer service!
matt noll
Rating:
5.0
Customer did not leave a comment.
don harp
Rating:
5.0
Awesome job well done and customer service was top notch