Truck was clean but not well maintained... had a lot of dents and scrapes. When they look like Grandpa's first pickup, fix them or take them out of service!William W.
Customer Reviews for Bones Backstreet BBQ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bruce P.
Lockbox was difficult to openTraci A.
Nothing. Every thing was great.CHARLES S.
Customer did not leave a comment.Lakeia P.
Customer did not leave a comment.Samuel N.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Willie B.
Customer did not leave a comment.BRADLEY O.
Customer did not leave a comment.lee W.
Haley and Nicole were cordial and very easy to work with.John B.
When I called the associate we was stuck and I explained where and how she said at first we were covered and then we were not. Called a tow truck $ 100.00 later and he said we were not 100 yards off the pavement as your associate said the coverage would be anyhow have a good dayLANA D.
Customer did not leave a comment.Ralph F.
Customer did not leave a comment.william F.
Customer did not leave a comment.Carson L.
Truck handled well. Liked that it had a place to charge my phone. Got great gas mileage for a 20ft truck.Gail D.
Don't take money from customer after they have already paid I will never rent from uhaul againEmily G.
Customer did not leave a comment.FREEMAN E.
Customer did not leave a comment.mary C.
Customer did not leave a comment.Robert B.
Number one, Haley that works there deleted my husband's reservation made by the location we wanted to use. Haley then put the rental in my name; which is not how it was originally done. She was unprofessional, lacked any kind of urgency and was on her cell phone the entire time. The truck we rented didn't have working tail lights; which we discovered when we were driving through the night! You would think that these trucks are checked out and looked over for any issues BEFORE they're rented! We will never use this location again! Especially if that rude woman Haley is there! We ready to leave and she didn't bother to thank us and ask if we needed anything else. RUDE!!!Ralph H.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.sam N.
Give people what they ask for not just what you haveSHEILA S.
Customer did not leave a comment.KRISTINA M.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.Herbert S B.
Customer did not leave a comment.Rachel S.
This location seemed clueless. They could barely operate the computer system for rentals and inappropriately charged me. The process took much longer than needed.Greg L.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.Anthony K.
Customer did not leave a comment.robert B.
Customer did not leave a comment.Adam P.
U HAUL cannot do anything to improve service at THIS LOCATION. The people here are extremely helpful, courteous, committed to superior customer which they do provide and they worked with me even when I made a needed change to the rental agreement moments before it was to have been â€œclickedâ€ approved. They went ABOVE AND BEYOND and have the previous rentals provided to me. Thank you Bones UHAUL!JDanny C.
Customer did not leave a comment.Jason K.
Did not appear to have online check in information.Leonard H.
Don't be in a hurry The equipment isn't kept at that location so you have to wait (hour) for them to go get what you rented instead of it being there ready to go, also you have to wait for them to figure out how to get you checked out with a contract, at least if you show up hungry you can eat some BBQ while your waiting!Michael D.
Customer did not leave a comment.Lee S.
Customer did not leave a comment.Kristie S.
Had no knowledge of how the U-Haul system worked I was scheduled for 9am didn't get it picked up until 10amKevin S.
Customer did not leave a comment.Vincent F.
Not that familiar with the processPaul D.
tried to return the truck to the location at 7700 1st ave north in birmingham but could not.Harold B.
Customer did not leave a comment.Anjelica A.
Customer did not leave a comment.Otis H.
Customer did not leave a comment.Russell A.