Customer Reviews for Bonny Oaks Self Storage
(U-Haul Neighborhood Dealer)

164 reviews

6381 Bonny Oaks Dr Ste B   Chattanooga, TN 37416

(423) 402-9759

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 402-9759

6381 Bonny Oaks Dr Ste B
Chattanooga, TN 37416

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Don't over sell. Our first location didn't have a truck for us we went to the second location and another customer was trying to flag us down!!

Viviana M. 
Rating:
5.0

Friendly and Convenient!

mirriam R. 
Rating:
5.0

Mike was great, went above and beyond to help serve me! I will definitely use the Bonny Oaks location again!

Tammy W. 
Rating:
5.0

The agent at the pick up location was very helpful, nice, and had a great personality. The truck was not clean as I would have expected it to be b but it took care of the job and I am not complaining because the service was so good from the agent.

Cortina B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Have rented U-Haul from several states/locations, the service at the Bonny Oaks Self Storage (Chattanooga) was excellent from pick-up to drop-off.

Sabrina B. 
Rating:
5.0

Was very easy no hassle in and out excellent customer service would highly recommend

CHRISTOPHER P. 
Rating:
5.0

My first time renting and driving a U-Haul. Was cool ifI ever need it again I know where to go . Thanks . The gentleman was very nice.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Tomyra P. 
Rating:
4.0

Customer did not leave a comment.

Talisha A. 
Rating:
1.0

U Haul messed me up big time! Four days I tried to work with them but they kept getting everything wrong. On the day I was supposed to pick up cargo van they rented it right out from under me and I had a booking! Pak-Rat was the worst. I think I deserve a total refund for all the screw ups or I will not recommend Uhaul to anyone

Patricia H. 
Rating:
3.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
4.0

Customer did not leave a comment.

Tomyra P. 
Rating:
5.0

Customer did not leave a comment.

Jean G. 
Rating:
5.0

Customer did not leave a comment.

LaQualla H. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

STEPHENIE O. 
Rating:
5.0

Bueno el servicio

Corliss L. 
Rating:
3.0

I didnt utilize the facility. I dont know how to cancel.

Khris B.  |  Reservation 
Rating:
3.0

I didn’t rent a storage, My reservation was canceled on July 4th

Anita J.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

sergio D. 
Rating:
5.0

Customer did not leave a comment.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

Beth D. 
Rating:
3.0

Didnt work out..i chose another facility Got apushback about the understanding of what i was supposed to get in terms of free month Said Contract was canceled, i have hope i wont get charged anyway.

Pablo C.  |  Reservation 
Rating:
5.0

Great service, easy to work with.

Michael M. 
Rating:
5.0

Not been there yet but so far all has went perfect.

Karen H.  |  Reservation 
Rating:
2.0

I called all day trying to see if this place was open the day i was getting the unit no answer left voicemail no return phone call so i had to find another place to store my items just sad

Mariah J.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Tabitha L. 
Rating:
5.0

Customer did not leave a comment.

Yanetta B. 
Rating:
1.0

come to find out the truck we rented was leaking from the roof unfortunately I found this out because the night we used the truck we got 2+ inches of rain. The next morning when we went to go unload all of my belongings were sitting in water. it would have been nice if they told us about the leak so we wouldn't have left the truck loaded overnight. Definitely was not worth $50 after my belongings got wet and some ruined, not good customer service when I call U-Haul 1-800 number either! Got a man on the phone that had a horrible attitude, was not friendly at all and did not help, he just wanted me to call someone else didn't apologize or even act like he cared. Do not go to this location to get a truck especially if it is raining!!

James D. 
Rating:
5.0

Mike was very nice and polite

Bryan G. 
Rating:
1.0

Could not reach anyone by phone to confirm this unit. Not sure if this business is open or closed for business. Chose another place.

Doug W.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

joni W. 
Rating:
1.0

I said No to facility cleanliness because the day she gave me my storage building there were rat feces inside of building and young lady just walked back to office I called asked her to sweep it out.

Doris Marie W.  |  Overall Experience 
Rating:
5.0

Continue with the awesomeness services that you provide!

denise M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS I. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

I did not utilize this facility because it was not in the city I thought it was when I scheduled it. However the people there were very kind in their response to me.

Donna H.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Kalista P. 
Rating:
3.0

Closed when arrived.

carmen B. 
Rating:
4.0

Customer did not leave a comment.

TOMYRA P. 
Rating:
5.0

Staff was VERY helpful and cooperative with our situation.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

hunter A. 
Rating:
5.0

Customer did not leave a comment.

hosea M. 
Rating:
5.0

Customer did not leave a comment.

Marvin H. 
Rating:
5.0

The staff was very kind and friendly. I would definitely use and recommend this location in the future.

kim S. 
Rating:
3.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

The track was messed up it didn't drive right it need to be in the shop.cause it don't drive the way it should

chressa T. 
Rating:
5.0

Customer did not leave a comment.

Kemyatta E. 
Rating:
3.0

Customer did not leave a comment.

shelia E. 
Rating:
5.0

Great customer service very friendly staff . Made sure all questions were answered

WAYNE D. 
Rating:
5.0

Thank you for your hospitality...

JIMMY J. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Very nice and helpful

John W. 
Rating:
5.0

I had serious issues with the brakes on my truck.

ben F. 
Rating:
5.0

Customer did not leave a comment.

BRAD E. 
Rating:
5.0

Customer did not leave a comment.

Hamilton H. 
Rating:
5.0

Great customer service, easy rental experience! Would definitely use this location in the future.

Alexandra T. 
Rating:
5.0

Nothing comes to mind.

Donna B. 
Rating:
1.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Chasity P. 
Rating:
1.0

no gas cap and the air did not work very dissapointment.

DEANGELO N. 
Rating:
5.0

Customer did not leave a comment.

AL A. 
Rating:
4.0

Customer did not leave a comment.

MEGAN K. 
Rating:
5.0

Very friendly team. Will use again!!

Lorrie W. 
Rating:
4.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Windshield wipers need to be replaced.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

angela W. 
Rating:
3.0

Customer did not leave a comment.

SAINTCLAIR A. 
Rating:
5.0

My experience was wonderful the sales person was most helpful and I would recommend this location to a friend.

Gwen R. 
Rating:
3.0

Customer did not leave a comment.

john W. 
Rating:
5.0

I put too much gas back in it. Recommend an amount. $5 $10 etc. based on estimated miles of travel

DIane H. 
Rating:
4.0

KEEP UP THE GREAT WORK.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Super quick in and out. Helpful staff to assist in the hook up and explain it. Would rent from them again.

Kathy L. 
Rating:
4.0

Nice friendly people. Clean facility and room to get the trailer hooked up and dropped off.

Randy O. 
Rating:
5.0

Customer did not leave a comment.

Randy O. 
Rating:
3.0

Customer did not leave a comment.

CheVal B. 
Rating:
5.0

Customer did not leave a comment.

WANDA T. 
Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Could not ask for a more helpful location. They took care of us.

CHARLES S. 
Rating:
4.0

This location did very well. My problem was with U-Haul national. I reserved online at another location. When I got there on Sat Morning there was no truck as the prior renter had extended but U-Haul had not notified me. I was thankful there was another location close by which had a truck.

Thomas L. 
Rating:
5.0

Well pleased!!!

TERENCE L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

Sharron M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

The people on the office went out if their way to help get me set up in the right truck for my needs. Very nice people.

Nicole M. 
Rating:
5.0

Thats a tough question. My experience was handled to my liking. I'm not sure. Offer a bottle of water, maybe.

CORY S. 
Rating:
5.0

Great people to deal with! I use U-Haul for all my hauling needs. The car trailer pulled great! Mark C.

MARK C. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

BILL R. 
Rating:
2.0

The nice woman who worked there had little idea what she was doing, claimed to have little computer skills and had to call for help after her data told her my truck would not pull the transport I already had been approved to rent. When it was finally done, I had to retreive, hook up and check lights, etc by myself as no one was there to do that.

roger H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Q. 
Rating:
5.0

Customer did not leave a comment.

phillip W. 
Rating:
2.0

Customer did not leave a comment.

GERALD T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

The man was very nice an tried to help out with the issue as much as possible.

bobbi L. 
Rating:
5.0

Customer did not leave a comment.

RODRICK G. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Customer did not leave a comment.

fannette B. 
No reviews have been submitted for this location.

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