Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that works there was extremely helpful. Even when I showed up an hour before they opened ..... me from Ontario not knowing that all of Lloydminster is all on Lloydminster time.
paul t
Rating:
4.0
Customer did not leave a comment.
Treena S
Rating:
4.0
Every thing was very good. Fast service in and out great
Jim W
Rating:
3.0
Smile
Dale H
Rating:
5.0
Customer did not leave a comment.
ken k
Rating:
1.0
The Uhaul rep at this location went above and beyond to help me get my Uhaul and was extremely helpful. How ever, I made this reservation months in advance for my 2000km journey one way. U-Haul called me at 4pm the day before and said if I wanted what I had requested I would have to drive 6hours road trip on my own dime or I would have to wait weeks to get what they had months to line up in my city. 100% unacceptable. They provided 0 compensation or help. I have heard this story before and will be sharing mine now. I will not ever be using this company again.
Michael K
Rating:
5.0
Customer did not leave a comment.
KOOTER C
|
Overall Experience
Rating:
5.0
The main office in Edmonton or wherever should let the individual groups do their job. The emails sent from them were confusing and didn’t help. The personal contact people were excellent.
david b
Rating:
5.0
Great service and very friendly staff thanks
lucas r
Rating:
5.0
Customer did not leave a comment.
Blaine H
Rating:
3.0
Staff were very helpful and nice.
Doug R
Rating:
5.0
Good service and good prices
Carisa N
Rating:
5.0
Customer did not leave a comment.
Clarence R
Rating:
5.0
Customer did not leave a comment.
Jayare M
Rating:
5.0
Customer did not leave a comment.
gerhard b
Rating:
4.0
Customer did not leave a comment.
JENNIFER K
Rating:
4.0
Customer did not leave a comment.
Anton S
Rating:
5.0
Customer did not leave a comment.
MIHAJLO K
Rating:
4.0
Customer did not leave a comment.
Mike D
Rating:
5.0
Customer did not leave a comment.
Glenda K
Rating:
5.0
Customer did not leave a comment.
Tanya M
Rating:
3.0
Better signage for the drop procedure
Scott D
Rating:
5.0
Excellent service
Pamela L
Rating:
3.0
Trailer had light out and was dirty inside not a whole lot
Alex D
Rating:
5.0
Customer did not leave a comment.
caroline l
Rating:
4.0
Very helpful answering questions and providing a unit for storage.
Thank you
Gilles B
Rating:
3.0
Customer did not leave a comment.
EVAN M
Rating:
3.0
Customer did not leave a comment.
Allan F
Rating:
3.0
Customer did not leave a comment.
corynn m
Rating:
5.0
Great customer service.
jaylene n
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
2.0
Storage units are good but the yard / driving paths to storage units are in terrible shape. Roadways need gravel dumped in low spots and a grading. My classic car bottomed out twice driving out of the facility. I knew at that moment I wouldn’t be back to that yard with it. Will store somewhere else this winter.
Wix T
|
Overall Experience
Rating:
5.0
Helped us arrange an after hours pickup.
Bradley A
Rating:
5.0
Drop-off was quick and easy!
Bradley A
Rating:
3.0
Customer did not leave a comment.
Marrian T
Rating:
1.0
Cancelled vehicle twice with no notice really screwed me over I won’t be using U-Haul again. Border city self storage was very helpful and polite this location is good
Nicholas G
Rating:
2.0
The app and going down then the struggle just too get the pick up thing ready on my phone had too call and get the lady too do so
Haley S
Rating:
3.0
Customer did not leave a comment.
Nathan L
Rating:
4.0
Customer did not leave a comment.
Lance W
Rating:
3.0
Customer did not leave a comment.
Brad W
Rating:
4.0
Customer did not leave a comment.
Brann V
Rating:
3.0
I haul manager was excellent.
Clearance lights on passenger side didn’t work
Back passenger tire was low on pressure, input air I. It but it seemed to hold.
Clifton S
Rating:
5.0
Pleasant, professional, helpful.
Ready for us when we got there, all lights worked on the trailer, very impressive for u-haul
Alex D
Rating:
5.0
Honestly? Nothing at all, the service was perfect.
Eric T
Rating:
3.0
Customer did not leave a comment.
RICHARD L
Rating:
4.0
Customer did not leave a comment.
Nathan L
Rating:
4.0
Customer did not leave a comment.
SANDRA P
Rating:
5.0
Everything was good. The service provider was excellent.
Harj S
Rating:
3.0
Customer did not leave a comment.
Osbhorne C
Rating:
4.0
Effortless pick up and drop off.
Jeremy E
Rating:
5.0
Customer did not leave a comment.
lisa w
Rating:
5.0
Customer did not leave a comment.
PAUL M
Rating:
5.0
Customer did not leave a comment.
Shanita P
Rating:
5.0
I have rented storage units at Border City East Self Storage twice. Both times were a great experience with no problems at all. If I were to need a storage unit again, this is the first place I would call!
CATHERINE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deana N
Rating:
5.0
Customer did not leave a comment.
Trent K
Rating:
5.0
I like this location because you go there pickup equipment instead of wasting time booking
randy d
Rating:
3.0
Customer did not leave a comment.
Shawn K
Rating:
3.0
Customer did not leave a comment.
Lawrence H
Rating:
5.0
The trailer did have snow and stuff on it but wasn’t to much of an issue.
Lady came out and helped hook up the trustee to ensure everything was good to go.
clifton s
Rating:
3.0
The attendant did not have debit so I have to wait for a cheque in the mail. I would’ve much preferred a refund directly back to my debit card.
Secondly, I don’t know why I had to pay for extra mileage when I specifically stated on the original request that I was moving from Edmonton to Turtleford, then returning the truck to Lloydminster because it’s my closest rental center. I didn’t make any other detours to indicate excessive travel.
Ramona P
Rating:
1.0
Barely enough room to park off trailer , nobody there . Snow wasn’t cleared
Ryan M
Rating:
1.0
Arrived after pick up due to a snow storm. Driveway invisible unploughed even a truck and u-haul trailer stuck trying to pick up a dolly. Called u-haul customer service and response was oh well private business. Not preferred location went to this location because truck not available locally. GPS did not recognize the location had to call twice to find the turn off. Very poor location.
Sean H
Rating:
5.0
Customer did not leave a comment.
denis g
Rating:
3.0
There was no dolly or blankets for me to use.
My only complaint, when it said there was gonna be some.
Isaiah L
Rating:
5.0
Customer did not leave a comment.
Taylor P
Rating:
5.0
Charlene at this storage facility is amazingly helpful! A very friendly and dedicated person,
DAWN L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
gary p
Rating:
4.0
Customer did not leave a comment.
Linsey P
Rating:
5.0
The staff is awesome. Charlene is always such a pleasure to chat with and she is very helpful. I have recommended it to a few friends who I believe are using the facility. I have used it in the past and that's why I went back there again this time. God bless
GERALD G
|
Overall Experience
Rating:
3.0
Make people feel more welcome. By allowing them immediate yard entrance.
Craig F
Rating:
5.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
The windscreen was extremely dirty. Fuel was just below half which makes it impossible to get it to that same level. That’s unfair. Fuel should be full and returned the same way
YOUSUF Z
Rating:
5.0
I would definitely recommend this storage facility. The customer service was fantastic and very accommodating. Thank you!!
codie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian j
Rating:
5.0
The best U-Haul manager in the world!
Rostyslav O
Rating:
4.0
Customer did not leave a comment.
Glenn W
Rating:
5.0
As expected, small town charm, and terrific & personalized service.
Naveen B
Rating:
1.0
She's really nice but where is my refund she took deposit and told me the tank was quarter and wasn't I filled it to a quarter... I would use her again but where is the proper charge
Maggie M
Rating:
5.0
Customer did not leave a comment.
Marcel V
Rating:
4.0
Customer did not leave a comment.
Edward M
Rating:
3.0
Rerouted to this destination. Original reservation was for a different location. (North battleford) Arrived to find there wasn’t a trailer available. Redirected to loydminster.
Trailer was not roadworthy. Noted later on in my trip that tie down straps were excessively worn and that trailer frame rail was bent with a previously noted sticker indicator
Robert M
Rating:
4.0
Customer did not leave a comment.
Michael J
Rating:
5.0
Customer did not leave a comment.
Kyla T
|
Overall Experience
Rating:
5.0
I always rental trucks at this location, never had any issues.
Bradley Y
Rating:
5.0
The lady who helped us was awesome
TORRIE C
Rating:
1.0
Poor customer service, they threatened to bill me for the next customer’s booking if I didn’t return the rental by closing. This was not true. I paid $40 for another day rental because I couldn’t edit the return time from 10 am to 4 pm.
EVELYN N
Rating:
2.0
Clean the unit prior to renting. Inside was clean, but the outside was not. Unit had a filthy windshield and the outside looked like it had not been washed in quite a while (full of dead insects). Only reason I would recommend is if it is the only place to acquire a unit.
Tim S
Rating:
5.0
Customer did not leave a comment.
cindy c
Rating:
5.0
Customer did not leave a comment.
Ricky B
Rating:
5.0
Customer did not leave a comment.
Dennis V
Rating:
3.0
Customer did not leave a comment.
Mark G
Rating:
5.0
Customer did not leave a comment.
Bruce C
Rating:
5.0
Nope. Quick, to the point and we’ll run
Mark P
Rating:
4.0
Very happy with the truck rental. Frustrating that I ordered a truck for pick up in Meadow Lake and the day before the move I was contacted by u-haul that there was none available. I had to travel to Lloydminster, almost an extra 400 km return to get this truck. PURE B.S.! U-haul rep on phone did not have any sympathy. Horrible business model for a rural community. Could have given me a deal!
Gerry V
Rating:
5.0
Customer did not leave a comment.
bill s
Rating:
5.0
Customer did not leave a comment.
Jonathan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill s
Rating:
5.0
Customer did not leave a comment.
JIM W
|
Overall Experience
Rating:
4.0
The unit that I rented was very dated. The steering was loose, brakes were poor. Very disappointed with this rental
MARTIN J
Rating:
5.0
Great service and will use again. Used for 9 years and not one complaint.
AMANDA C
|
Overall Experience
Rating:
4.0
Drop off for the truck was surprisingly easy. No complaints here.
Kelsey B
Rating:
3.0
Supply customers with what you promise them!!!
Diane G
Rating:
3.0
I had to drive 250 kms to get the Uhaul I booked over 5 weeks in advance with fuel at 1.98/L and the best they could do was give me 150$ off ? When it cost me 220$ to fuel .Then I couldn’t even get a trailer I booked so I had to drive the Uhaul and spend another 250$ on fuel for no reason other then “your scheduling”
Evan b
Rating:
5.0
I prefer to book with the Uhaul dealers. Your call center is tedious, time consuming and frustrating to deal with.
Mariane H
Rating:
5.0
Customer did not leave a comment.
Edward M
Rating:
3.0
Customer did not leave a comment.
Jeff B
Rating:
5.0
We used Border City Self Storage for almost 2 years with absolutely no issues. Our contents were safe.
Secure.
Never disturbed or damaged by the elements or other people.
The staff are friendly and helpful at all times.
The facility looks a bit intimidating at first glance however the very first time you learn how to use the space you realize it is quite simple and user friendly.
Five Stars.
Affordable
Locally Owned.
Owners onsite.
Jen M
|
Overall Experience
Rating:
5.0
Customer service was excellent and very helpful will rent again..
clinton t
Rating:
5.0
Customer did not leave a comment.
GREG N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ajit R
Rating:
5.0
The manager was very kind and helpful
Christopher S
Rating:
5.0
Great service friendly highly recommend to anyone wanting a safe secure storage unit
David P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mariane H
|
Overall Experience
Rating:
5.0
Need snow removal as we had to make a trail to get to the storage unit.
Ross A
|
Overall Experience
Rating:
5.0
Kind young people trying their best to make the most of an environment that is vulnerable to the elements year round. Encouraging them to be conscious of investing in their venture as they grow into the lot grading and drainage! We are confident they will!
Robin M
|
Overall Experience
Rating:
5.0
Great customer service, great experience, very accommodating. The only bad thing was the flooring in the units were slippery (it is winter and cold out)
Karrie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angeline J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yolanda a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ken L
|
Overall Experience
Rating:
5.0
Used your storage and u haul rental dropped off at this business everything went well 👌
dwayne r
|
Overall Experience
Rating:
5.0
I was very satisfied with the service I receive.
PAULINE D
|
Overall Experience
Rating:
5.0
Excellent facility with easy access to the unit with fast and friendly staff.
